Network Support Specialist

Olanrewaju Daniel Awojoodu

*************@*****.*** +1-647-***-****

Apt 1402 - 50 Driftwood Avenue, Toronto, ON, M3N 2M6

http://ca.linkedin.com/pub/olanrewaju-awojoodu/77/684/634

PROFILE

Efficient and effective Network Support Specialist with good knowledge in installing, configuring, maintaining and troubleshooting electronic network devices

Ability to provide technical support to users of desktops, laptops with docking stations and mobile devices

Hands-on experience in deploying, configuring and supporting/troubleshooting Cisco network devices: Switches, routers, and security applications.

Excellent customer service approach to dealing with people at all levels

Demonstrated experience leading a team and being responsible for the success of complex projects with significant IT components

Efficiency in delivering projects and assignments within stipulated deadline

Excellent problem solving skills with ability to grasp new concepts very quickly

EDUCATIONAL BACKGROUND

Post Graduate Certificate – Wireless Telecommunications Jan 2014 – Aug 2014

Humber College Institute of Technology and Advanced Learning, Toronto

(Honours) Best Graduating Student

Major areas of study :

Mobile Technologies and LTE Core

Telecommunication and Fiber Optic Communications

Wireless Data Network – LAN, WAN, Knowledge of TCP/IP & WiMAX

New Horizons Computer Learning Center, Nigeria April 2013 – Dec 2013

Courses taken:

Oracle Database 11g: SQL Fundamentals and Administration II

Java Programming (Java SE 7)

Cisco Certified Network Associate (CCNA)

Bachelor of Science Sept 2003 – Nov 2008

University of Lagos, Nigeria

Major: Electrical Electronics Engineering

EXPERIENCE

Rogers Communications Inc. Canada May 2015 – Date

Technical Support Representative - Wireless

Passionately provide technical support and build rapport with a variety of customers and their changing technical requirements

Working in tandem with NOC to resolve network connectivity issues

Complete accurate transactions with a sense of urgency and an eye for detail.

Take accountability to solve issues from beginning to end

Take appropriate action to efficiently resolve issues

Handle inquiries about repair, replacement, technical problem resolution and connectivity

Analyze of issues with telecommunication equipment and/or devices and associated desktop software (Apple, Android, Windows and BlackBerry platforms)

Troubleshoot the required resolution; including, account provisioning, device functionality, device configuration, application support, software downloads, network connectivity by escalating internal, and vendor issues

Receive and incorporate feedback to improve personal and business performance

Proactively profile customer needs and match our products and services to those needs

End to End Networks - Toronto, Canada Aug 2015 – Oct 2015

Network Analyst

Incident Management – responsible for technical troubleshooting and configuration changes as required

Respond to incoming calls, SNMP alarms and e-mails regarding client network issues, client change requests, etc

Open trouble tickets on all incidents

Install, configure, test, maintain, monitor, and troubleshoot networked peripheral devices and networking hardware and software products

Maintain security solutions, including firewall, VPN and intrusion detection-prevention systems

Maintain all network hardware and equipment, including routers, switches, hubs, etc

Work with vendors and carriers during problem analysis/resolution as required

Monitor and test network performance and provide network performance statistics and reports

Perform on-site analysis, diagnosis, and resolution of complex network problems for a variety of clients, and recommend and implement corrective hardware and software solutions, including off-site repair

Recommend, schedule, and perform network improvements, upgrades, and repairs

Support development and implementation of networking projects and new technology installations

Conduct research on network products, services, protocols, and standards in support of network procurement and development efforts. Evaluate and recommend for purchase networking hardware and software products

Maintain up-to-date knowledge of client contracts

Prepare, maintain, and adhere to procedures for logging, reporting, and statistically monitoring network data.

Liaise with, and provide training and support to other Network Analysts on network issues.

Prepare and ensure accuracy of documentation, procedures, manuals, and check lists.

Aid in development of business continuity and disaster recovery plans, and maintain current knowledge of plan executables. Respond to emergency network outages in accordance with business continuity and disaster recovery plans.

The Redeemed Christian Church of God, Canada Feb 2014 – May 2015

Technical / Network Administrator

Maintenance and administration of desktop computers, printers, Cisco routers and switches

Troubleshooting networking issues and keeping an eye out for needed updates

Plan, coordinate, and implement network security measures in order to protect data, software, and hardware

Recommend changes to improve systems and network configurations, and determine hardware or software requirements related to such changes

Diagnose hardware and software problems, and replace defective components

Monitor network performance in order to determine whether adjustments need to be made, and to determine where changes will need to be made in the future

Post Graduate Student Jan 2014 – Aug 2014

Humber College (Wireless Telecommunications)

Analysis and implementation of IPv6 and route redistribution on a network of routers

Configuration of an MPLS network with the implementation of QOS on the routers

Zenith Bank PLC, Nigeria Jun 2011 – Dec 2012

Operations Officer

Performed ATM monitoring and maintenance

Daily review and problem support for Local Area Network switched infrastructure including layer 2/3 switching and LAN/VLAN support

Install new network cables/connectors (Cat-5 & Fiber)

Performed in-service presentations to share knowledge with colleagues on The Basics of Information Technology and Information Security/Confidentiality (Security Token)

Provide support for presentations, including projectors, video screens/in-room systems

Collaborated with the global team to resolve IT support cases

21st Century Technologies Limited, Nigeria Jun 2007 – Dec 2007

Installation and Management of Networks

Network Support Engineer (Team Leader for zone 4)

Troubleshoot and resolved internet connectivity and general software and hardware issues due to my strong analytical and problem solving skills

Managed the local IT team of 6 people, allocating resources to ongoing projects and enforcing deadlines thereby showing good written and oral communication skills

Experience with ACLs, VLANs, Trunk ports, port channels, LAN/WAN links, and routing protocols

Ran cables from existing patch panels to new patch panels to secure the Cisco router and switches in the proper location

Responded to all client requests for network emergencies and technical support displaying my proficiency in multi-tasking and working under pressure

PROFESSIONAL MEMBERSHIP

CISCO

Certification:

200-120 - Cisco Certified Network Associate (CCNA) Routing and Switching Apr 2015

Oracle University

Certifications:

1Z0-051 - Oracle Database: SQL Fundamentals I Oct 2013

1Z0-052 - Oracle Database 11g: Oracle Certified Associate (OCA) Nov 2013

1Z0-053 - Oracle Database 11g: Oracle Certified Professional (OCP) Dec 2013

1Z0-059 - Oracle Database 11g DBA OCP Hands-on Course Feb 2014

Institute for Strategic Management, Nigeria (ISMN) Aug 2009 Associate Membership Certificate (ASM)

Courses taken:

Introduction to Strategic Management

Strategic Human Resource Management

Fundamentals of Leadership

Organization and Management

Strategic Investment and Entrepreneurship

TECHNICAL SKILLS

Operating Systems: Windows(7, 8, NT, 2000, XP, 98, Vista) and Unix/Redhat Linux

Databases: Oracle Database 11g, SQL Server 2005, MySQL

Programming Languages: SQL and Java SE

Applications: Microsoft Office Suite, NetBean(IDE), SQL developer, Internet Explorer and SharePoint

Networking Technology: Knowledgeable in LAN/WAN design and support, Protocols (EIGRP, OSPF, and BGP), and data networking implementation (DNS and DHCP)

ACHIEVEMENTS AND AWARDS

Designed and developed an ATM system using Java and MySQL database

Best Graduating Student in the Wireless Telecommunications Postgraduate Program, 2014 batch (91.9%)

Best Student in Physics practical in high-school

Led high-school class in Mathematics Competitions and won prizes

REFERENCES

Excellent references are available upon request

Contact this candidate