Customer Service Sales

Sophia Campbell

*** **** *** ***** ****** road NY

Bronx, New york 10466

Cell: 646-***-****

E-Mail: ******************@*****.***

Professional Summary

Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Motivated customer service specialist with over [8] years retail experience in a fast-paced, team-based environment. Friendly Sales Associate adept at working in diverse retail and customer service environments.

Skills

Multi-line phone talent

Training development aptitude

Quick learner

Exceptional communication skills

Work History

November 2013 to October 2015

Alorica Jamaica WI

Team Leader

Coached agent the call flow elements to ensure that they provide great sounding calls each day. Follow up with agents daily to check for retention of what was shown.interact with clients about team performance daily.

Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation.

Answered product questions with up-to-date knowledge of sales and store promotions.

Answered an average of [120] calls per day by addressing customer inquiries, solving problems and providing new product information.

Education

2003 Waterford high Jamaica WI,

High School Diploma

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