Customer Service Data Entry

Meghana Dasgupta

Addr: D***/* Saunders, Macquarie Park 2113 M: 045******* Email: *****.*****@*****.***

Professional Summary

Highly organized and detail-oriented Administrative professional with more than 4 years’ experience supplying thorough, organized administrative support. Enthusiastic and well-organized with solid background in data entry, database management, office support and customer service. A thorough professional who continually maintains a positive attitude while interacting with demanding clients. Serving as the primary point of contact for both in-house and external phone and website queries. Quality-focused, technically-adept committed to approaching administrative tasks with tenacity and attention to detail.

Skills

Technical skills: Microsoft Office, Word, Excel, Outlook, Power Point, Office 365, Citrix, Lync, Zeacom, SQL, Raiser's Edge.

Ability to carry out multiple tasks simultaneously.

Good organization and prioritization skills.

Adhere and accept to the need for strict confidentiality.

Flexible and ability to work efficiently under stressful environment.

Excellent verbal & written communication skills

50 WPM typing speed

Database management

Strong command on operating systems like Microsoft Word, Excel, power point, etc.

Customer service-oriented

Certified Medical Office Assistant

Time management

Adept multi-tasker

Composed and professional demeanor

Work History

Office Administrator, 02/2015 to 09/2015

MTC Australia

Greeting visitors and providing them with a first class customer service.

Using Zeacom, Citrix & Lync Software for making inbound & outbound calls, emails, messages, sharing files.

Maintaining & updating the customer database, data processing & prioritization.

Attending all inbound & outbound calls, directing them to the concerned departments.

Scanning documents and updating client records.

Performing ad hoc duties as required.

Compiled company information and related material and distributed it to candidates.

Processed client rebate reconciliation, reporting and check requests.

Organized forms, made photocopies, filed records and prepared correspondence and reports.

Produced monthly reports using advanced Excel spreadsheet functions.

Customer Service (Volunteer), 02/2015 to 06/2015

National Breast Cancer Foundation

Assist marketing & customer service team with a wide range of administrative & computer based responsibilities across various fundraising events and associated customer thanking & receipting.

Recording & uploading information into the database, database maintenance from time to time.

Sorting & postal preparation of correspondence.

Coordinating/ helping in organizing events by the sponsors for fundraising.

Dealing with customer queries and providing with proper solutions.

Clinic Administrator, 08/2013 to 01/2015

Anti-aging Clinic – Harris Park

Assisted in the maintenance of electronic medical record

Adeptly managed a multi-line phone system and pleasantly greeted all patients.

Input patient data into computer programs and filing systems.

Organized forms, made photocopies, filed records and prepared correspondence and reports.

Produced monthly reports using advanced Excel spreadsheet functions.

Data Summary Executive, 08/2011 to 02/2013

IT Cubes PVT Limited

Sorting large volumes of data & analyzing the relevant customer information.

Systematically organizing medical records with Index, hyperlinks & Bookmarks.

Performing data entry & summarization with accuracy & speed.

Accurately using company's database software for data entry purposes.

Undertaking high volume data entry projects and accomplish the same in quick TAT.

Reviewed and updated client correspondence files and scheduling database.

Administrator/Sales Consultant, 09/2009-06/2011

Body & Soul

Manage office operations to ensure efficient office environment.

Consultation of new patients and converting them.

Assisting in marketing: Preparing captions for newspaper ads, flyers etc.

Monitoring stationary stock and reordering when required.

Compile monthly sales reports.

Undertake events in companies, offices & societies to advertise products, various treatments & procedures.

Manage relations with patients/customers.

Helping doctors by managing their administrative and secretarial duties.

Education

Certificate 3 Business Administration TAFE NSW 2015 Bachelor in Alternative Medicine 2009

Work/Business Authorization

Work/Business Authorization Australia Permanent Resident (Skilled 189) (Valid Permanently)

References

Philip Cheong, Branch Manager, MTC Australia, 045******* *.******************@*****.***

Pearl Bailey, Volunteer Co-coordinator, National Breast Cancer Foundation, 02 8199 4750,****.***********@*****.***

Meenu Kanitkar

Manager, Anti-aging clinic,**********@*****.***

Contact this candidate