Customer Service Representative

Pauline L. Shelton

**** ******** *****

Summerfield, North Carolina 27358

Home Phone 336-***-****

Objective: To obtain a position that utilizes my knowledge and skills

Education: Madawaska High School

Madawaska, Maine

Graduated: June, 1965

Proficiencies: Excellent customer service skills

Ability to multitask or work independently

Proven team player

Knowledge of: Epic, IDX, HBO, Allegra, 10-key, copier, fax machine

Excellent attendance

Microsoft Office-Outlook, Word

PBX/Telephone Operator

Work Experience

Patient Accounting Representative- Managed Care Follow Up

Cone Health System – Greensboro, North Carolina 05/2001 to 02/2015

Follow up on claims from Commercial Managed Care Insurance companies, Worker’s Compensation, and the Department of the Veteran’s Administration to ensure that all information has been received in a timely manner to obtain reimbursement.

Sending letters and/or calling patients when in need of assistance or follow up.

Verifying and correcting insurance to make sure policies are active and correct.

Printing of medical records, itemized bills and eobs to send payers.

Helping the team achieve productivity to meet and exceed monthly goals.

Back-Up Customer Service Representative

Moses Cone Health System

Answered telephone

Added insurance to accounts

Took credit card payments

Notation of accounts

Cash Posting Representative

Moses Cone Health System 07/1998 to 05/2001

Responsible for daily deposits, sorting and encoding account receivables and balancing of receivables for bank deposits

Accountable for data entry, posting payments, reconciliation of daily report

Cash Posting Representative

Wesley Long Memorial Hospital 03/1995 to 07/1998

Posted payments received from insurance companies, lawyers, employers and patients

Documented payments to patient accounts from Explanation of Benefits’ statements on a daily basis

Encoding of accounts receivables on a daily basis

Various Positions

Rockdale Hospital -Conyers, Georgia 1982 to 1995

Patient Account Rep-Updated and solved issues regarding patient account

Patient Account Clerk- perform basic clerical and cashier duties.

Environmental Services Secretary-Typed reports, purchase orders and minutes for monthly meetings.

Switchboard Operator

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