Management Customer Service

Chell Callaway

***** ****** **** ***** • Riverview, Florida 33579 • Telephone: 318-***-**** • *************@*****.***

Skilled Executive / Operations and Project Management Professional

Committed to achieving optimal performance

Performance-driven and dynamic professional, offering key achievements and expertise in project and program management and operations leadership. Ability to lead strategic planning and development initiatives which support the company’s short and long-term goals; identifies and capitalizes on opportunities and leads change management initiatives. Proven ability to lead new projects, from conception through launch and direct project management lifecycles. Experienced in Accounting, Lending, HR, and Risk management.

• Team Leadership & Development

• Strategic Planning/Analysis Skills

• Complex Project/Program Management

• Continuous/Process Improvement Tasks

• Operations Management & Control

• Project Planning/Process Execution

PROFESSIONAL EXPERIENCE

Kellogg Midwest Federal Credit Union 2013 - 2015

President and CEO Omaha, Nebraska

Provided and managed strategic administrative direction and management in credit union functions to include:

IT, accounting, ALM, business development, compliance, facility management, human resources, investments, lending, marketing, operations, risk management and security.

Created customer identify program and managed OFAC and FinCien compliance. Managed BSA complaince and Risk Assessment.

Completed core software conversion for data processing system.

Facilitated a new name for the credit union and a community charter.

Opened new branch facility.

Achieved a reduction in the delinquency ratio from 3.30 to 0.15.

Grew capital ratio from 17.72 to 19.80.

Developed new policies and procedures for credit union bringing risk assessment from a high risk category to a low risk category.

ANECA Federal Credit Union 2006 - 2013

Chief Operations Officer Shreveport, Louisiana

Oversaw 3 branches and managed the Operations, Accounting, IT, and HR departments for credit union.

Directed credit union operations by planning and implementing programs, policies, and procedures.

Provided and managed strategic direction and management for AML, business development, risk assessment, compliance, finance, and facility management.

Created customer identify program and managed OFAC and FinCien compliance.

Integral in growing assets from $70 million to $127 million by promoting products, sales, outstanding member services, and reducing expenses and maintaining efficiency goals.

Developed and presented 2 year budgets for CEO and Board of Directors.

Participated in developing 3 year Strategic Plan for the credit union.

Prepared Board Packets monthly and presented reports and graphs representing the performance of the credit union.

Facilitated merges from other financial institutions into ANECA’s core systems.

Created employee programs to promote team building and process improvement.

Served as BSA Officer and Security Officer.

Opened new branch facilities.

Bossier Federal Credit Union 1996- 2006

Vice President of Operations Bossier, Louisiana

Lead 15 employees and three branch locations for a $52 million credit union with 12000 members.

Developed and implemented major projects to include cross selling culture for the operations division, overdraft privilege, CIP (customer identification program), and disaster recovery.

Managed back office functions including electronic payment processing, ACH, payroll, and wires.

Implemented policies and procedures ensuring compliance with Federal Regulations.

Implemented and managed a call center ensuring exceptional customer service and conflict resolutions for customers.

Managed credit card portfolio.

Opened new branch facilities.

Developed employee recognition and incentive programs.

Served as Security Officer and Bank Secrecy Officer.

EDUCATION and CREDENTIALS

American Institute of Banking- Accounting Courses- Completed 2008

Asset Liability Training-Completed 2008

Professional Certifications / Training: Credit Union Compliance Expert (C.U.C.E)-Completed 2013

Certified Credit Union Executive (C.C.U.E)-Completed 2010

REFERENCES

John Winne, CEO Boston Firefighters Credit Union

Phone: 617-***-****

Matt Koch, CFO

Phone: 337-***-****

Contact this candidate