Sales Customer Service
Resume:
MICHAEL ZSOLT HART
Phone: 226-***-**** E-Mail: *********@*****.***
HIGHLIGHT OF QUALIFICATION
RETAIL EXPERIENCE: One year experience working in a men’s formal wear in a retail setting
SALES EXPERIENCE: Over 5 years’ experience working in sales and sales related positions
MEASURING AND FITTING: Completed all measuring for clients looking to receive tailored pants, suit jackets and shirts
FASHION KNOWLEDGE: Ran the show room and chose which jackets and suit styles to place on the mannequins where I colour coordinated each outfit
UPSALES: Encouraged customers to purchase additional items that would go well with their garments and sold additional products based on customer buying or renting their garments
COMPUTER SKILLS: Operated the cold calling system and input all demographic info into our computer system and recorded mass order information for processing
COMPUTER KNOWLEDGE: Able to operate Microsoft Office and Points of Sales
CASH HANDLING: Recorded all payment information for repeat customers and for mass purchases such as wedding parties, proms, graduations and funerals
EDUCATION
Completed the ACE program offered through Fanshawe College obtaining a diploma equivalent to the O.S.S.D diploma offered through high schools.
Fanshawe College University Preparatory Studies Sep 2012 – Apr 2014
WORK EXPERIENCE
Bud Gowan Formal Wear Jan 2011 - Aug 2011
Gave formal customer service to individuals at important times in their lives such as weddings, funerals, graduations, and other special events involving formal attire.
Dealt with customers’ credit from across the country as well as on a daily basis in the store. Also the use of P.O.S machine on a daily basis.
Telemarketing customers and building strong relationships with them over the phone, as well as getting people to set up appointments to come into the shop. Dealing with lists of numbers to call and inquire with customers about their future formal wear needs (not quite cold calling).
Regular retail duties such as cleaning, greeting customers right away, being friendly and helpful.
Key holding duties such as opening and closing the shop and the responsibilities that entails.
Working at multiple locations as there is a shop downtown and at White Oaks Mall.
P.R.C Books Feb 2009 - April 2009
Pitched Clients on a campaign for Rogers’ magazine services via cold calling.
Worked on a team of multiple people to reach sales goals on a weekly basis.
Worked off a script to sell magazine packages to customers.
Trained others to better my team and the company in how to use the script to their benefit.
The Dynasty Inc. Aug 2006 - Jan 2009
May 2015 - Sept 2015
Worked with different upscale clientele (World Vision, Sick Kids, Plan Canada, etc.).
Pitched clients on a daily basis through face to face sales, as well as phone marketing.
Entrusted with customer personals documents in order to deal honestly (credit cards, personal cheques).
Managed a team of over 10 individuals and helped said team reach production goals weekly.
REFERENCES AVAILABLE UPON REQUEST
Contact this candidate