Customer Service Representative

LISSA G. LOVETT

**** ***** ******

LORAIN, OHIO *4055

440-***-****

*************@*****.***

HIGHLIGHTS OF QUALIFICATIONS

Extraordinary customer service, data entry, and problem solving skills

Identify problems, research solutions, and effective decisions

Superb oral and written communication

Outstanding ability to work with diverse population

WORK EXPERIENCE

7/1511/15 OFFICE TEAM Westlake, Oh

spatcher /Logistics

Di

Schedule and dispatch workers to appropriate locations

Handled 80100 inbound calls per shift

Arrange for necessary repairs in order to restore service

Confirm with customers to address questions, problems, and request for service

Amherst, OH

8/02 8/09 BUREAU OF MOTOR VEHICLES

ssistant Manager

A

Managed 810 employees

Closed out business day and prepared bank deposits for the state

Trained other employees and coordinate their work as necessary

Answer questions, resolve problems,provide advice to customers regarding rules and

regulations

Perform routine data entry, also creating, sorting, photocopying, and filing state

documents

Direct liaison between Deputy Registrar and state

11/001/02 MAY CREDIT SERVICE CENTER Sheffield, OH

Customer Service Representative

Inbound calls, effectively troubleshot credit card issues, problems, inquiries,and questions

Worked efficiently during peak times, handled agitated customers, and stressful situations

without incident

Pulled credit reports and made decisions accordingly,

herst, OH

7/98 8/01 MOTEL 6 Am

Night Auditor /Reservation Agent

Closed out business day, resolving any issues regarding cash and credit cards

Administrative activities, answering phones, daily reports, and scheduling

Made individual and group reservations, cancellations, revisions by phone, email

and fax

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