Customer Service Sales Executive
Resume:
RESUME
Karen Esterlita Siegertsz
************@*****.***
OBJECTIVE :
A dedicated individual who is currently working at Sandown Regency as a Floor staff waitress utilizing exceptional skills in providing tier work in a motivating environment. Self-motivated and enthusiastic to deliver good cleaning services to keep places tidy, work under pressure, working in a team and leading the team towards the goals are my clear strengths. Be friendly, smiley, sociable and welcoming to our customers, to create a great atmosphere
Being result oriented and hardworking throughout my career life now I am seeking for a challenging position that will provide me the opportunity to utilize my skills, knowledge and competencies in order to achieve goals and objectives. I possess excellent communication, interpersonal, analytical and conceptual skills.
PROFESSIONAL QUALIFICATIONS
Passed with Merit (B) at Sri Lanka Institute Of Marketing on Preliminary Certificate In Marketing.
Passed with Merit at KEYSTONE COLLEGE on Diploma in Marketing.
Currently following Bachelors Of Accounting at Charles Sturt University
CARRIER EXPERIENCE
INTERNATIONAL
Worked as a receptionist at C.L. Synergy (PVT) Ltd from 12th October 2009 to 7th December 2009
Worked at Ace International Express (PVT) Ltd as an Indoor Sales Executive from 4th January 2010 to 20th October 2010.
Worked as a Marketing Executive at Acuity Securities from November 15th 2010 to 14th March 2012
Worked at Commercial Credit And Finance PLC as a Senior Executive from 15th March 2012 to 31st January 2014
LOCAL
Worked at Acushnet Australia as a Pick – Packer
Worked at CBA – 460 as a cleaning Supervisor
Worked at MIMO’S PIZZA SHOP as a Crew Member.
Currently working at Sandown Regency as a floor staff waitress
KEY SKILLS AS A PIZZA SHOP CREW MEMBER
Greet customers, take orders, assemble orders and receive payments
Preparing dough and making pizzas according to orders and in recorded time
Clean counter surfaces, tables and chairs
Maintain ovens and other equipment and utensils
Checking equipment to ensure correct working order
Deliver pizzas and other orders in the absence of delivery people or in the event of high customer traffic
Backing up other team members during weekends and holidays
Maintaining food supply and stock
Provide initial training to new team members
KEY SKILLS AS A PICK – PACKER
Finding the correct locations and collecting the items in my trolley before taking to the packing area
Packing new stock coming into the warehouse into locations ready to be taken out again
The ability to carry out repetitive tasks quickly and carefully
Good practical skills the ability to follow instructions
A reasonable level of fitness
Clear handwriting for labeling
An awareness of safety issues
KEY SKILLS AS A FLOOR STAFF WAITRESS
Deliver excellent customer service, at all times
Serve and present hot non-alcoholic beverages quickly and efficiently, meeting our standards
Make customers aware of offers on our great food and drink range
Speak to customers to ensure that they are satisfied with their meals
Maintain personal knowledge by completing in-house training and workbooks
Always adhere to all company policies and procedures
Be involved and contribute at team meetings
Carry out instructions given by the management team and head office
Serve food and/or beverages to patrons; prepare and serve specialty dishes and cutlery at tables
Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning
Clean tables and/or counters after patrons have finished dining.
EXTRA CURRICULAR ACTIVITEIS
Member of the Senior and junior student Christian movement.
Member of the School Interact club.
Member of the school Sinhala literary association.
President of the English literary association.
Member of the Art circle.
Member of the Commerce association.
CERTIFICATES
Passed with Distinction at the school of English in the year 1996.
Passed with Honors at the school of English in the year 1997.
Passed with Merit at the school of English in the year 1999.
Passed the Prescribed examination with Excellence at the institute of English studies in the years 2000 and 2002.
GAMES AND SPORTS
Member of the senior Athletics team.
Member of the school Netball team.
Participated in the junior POPS in the year 2006.
Participated in Colombo Divisional athletic meet in the years 2005, 2006 and 2007.
Participated in the national Zonal meet in the year 2007.
Placed 1st in the Put Shot event in the years 2005, 2007 and 2008
REFERENCES
I certify that the information given above is true and accurate to the best of my knowledge.
Signature Date
.
Contact this candidate