Customer Service / Insurance
Resume:
WANDA LANGFORD
GILMER, TX ***45
903-***-**** ( C )
**************@***.***
Summary of Qualifications
I am a highly motivated customer orientated individual. Strengths include the ability to work independently, superior communication skills and extensive experience in the customer service field in the corporate world. I have an excellent understanding of the daily office operations and administrative duties. I have 25 plus years experience in the customer service area and working in an office environment.
Work History
Sept. 2014 - Nov. 2015
Nov. 2010 - Sept. 2014
March 2010 - Oct. 2010
May 2008 – March 2010
Laird Insurance Agency - Kilgore Texas
Commercial Lines CSR
Worked with perspective clients collecting all information needed to submit for quotes from various insurance companies, and either entered information on the various insurance company websites or created a submission from the AMS 360 data base and e-mailed to the underwriters.
Also renewed and invoiced existing policies.
Updated existing Certificate of Insurance and created new COI’s as needed.
Farm Bureau Insurance - Gilmer Texas
Secretary - Administrative Assistance / Customer Service
Day to day running of office;
Answered incoming calls; assisted customers by phone and in person.
Sorted and distributed daily mail.
Accounts payables and receivables, Payroll.
Daily and Weekly deposits.
Updated customer data base.
Entered new business applications for customers.
Notified all board members of upcoming meetings.
Typed minuets from monthly board meeting.
Updated each board members notebook, copy of previous minuets, monthly financial statements; along with the office master copy.
Pace Insurance Agency – Longview, Texas
Licensed Insurance Agent
Booked appointments for current client reviews. Made and necessary changes.
Met with potential walk in clients for insurance needs.
Entered all information into the computer and submitted to underwriting dept.
Helped on the front desk as needed, processed payments for walk in and call in clients, answered 12 line phone system, researched and resolved client issues.
Reliable Life Insurance - Tyler, Texas
Licensed Insurance Agent
Home based insurance company, traveled to customers’ homes to collect premiums.
Did policy service reviews and made necessary changes, within the Gilmer, Big Sandy, Hawkins and Ore City areas. Wrote new policies also.
Responsible for daily/weekly route schedules and planners to conduct business and reports this actives to regional district office and management.
Also responsible for the weekly collection of premiums and balancing of turn in.
March 2005 – Sept. 2007
US Specialty Company – Addison, Texas
Policy Services Associate
Entered all the information into the computer system to generate new business policies after underwriting approval, also all the data entry for any endorsements needed.
Checked new business applications for completeness and worked with agents to obtain missing information. Generated annual policy renewal letters to clients.
Receptionist and front desk duties when called upon.
Oct. 2000 – March 2005
US Specialty Company - Addison, Texas
Accounting Dept. Clerk
Entered daily journal entries into the accounting system,
Generated weekly accounting reports and distribution to all managers.
Data entry of Accounts Payables and Accounts Receivables, printing of Accounts Payable checks.
Filing of all journal entries, Accounts Payables, Accounts Receivables and customer invoices.
Receptionist and front desk duties when called upon.
Jan. 1999 – Sept. 2000
Interstate Furniture - Dallas Texas
Administrative Assistance / Customer Service
Answered incoming calls (15 lines).
Set up appointments for freight lines pick up of merchandise.
Processed incoming customer purchase orders and entered them onto computer for sales order.
Daily customer invoicing. Distribution of daily mail.
May. 1996 – Jan. 1999
Craft Tech - Carrollton Texas
Office Manager
Made travel arrangements for owner and managers.
Answered incoming calls (9 lines).
Accounts Payable / Accounts Receivable. Daily bank deposit.
Kept petty cash balanced. Purchased materials for machinist use in shop.
Processed incoming customer purchase orders
Daily customer invoicing. Distribution of daily mail.
Delivered finished parts to customer if needed to.
Feb. 1990 – April 1996
Jan. 1987 – Feb. 1990
Catalina Lighting - Carrollton Texas
Customer Service
Entered phone orders into computer.
Printed orders for warehouse pulling.
Warehouse inventorying, data entry of inventory counts.
Michie Distribution - Carrollton Texas
Customer Service
Entered phone orders into computer.
Printed orders for warehouse pulling.
Warehouse inventorying.
Education
Aug. 1976 - June 1980
Northwest High School – Clarksville TN
Graduated High School Diploma
License
Property and Casualty
Notary Public
Computer Skills
AMS 360 System
Data Entry Terminal (Mainframe Terminal)
Email Software (Outlook, etc.)
Internet Browser (Internet Explorer)
Personal Computers
Spreadsheet Software (Excel)
Word Processing Software (MS Word)
References
Upon request
Contact this candidate