Medical Service

PROFILE

Accurate, dedicated and well-motivated Electronics Engineer with more than six years of experience in medical equipment from renowned International Companies such as IMS GIOTTO Italy (Digital and Analog Mammography Units), Welch Allyn USA (Medical Devices), Advanced Bionics USA (Cochlear Implant Systems), Sophono Medtronic USA (Bone Conduction Hearing Systems).

CORE COMPETENCIES

Medical Imaging and Radiology Machines(Analog and Full Field Digital Mammography Units)

Medical office and Hospital medical devices (Surgical and Examination lights and headlights, Ear Exams, Audiometers, Tympanometry, Hearing Devices Fitting interfaces, Vital Signs and Patient Monitoring Systems, Cardiopulmonary, Physical Exams, Thermometry…)

Cochlear Implant Systems and Conductive Hearing Systems

Strong problem solving skills, customer service focused, detail-oriented

Proficient in ISO 13485 Quality Management system

Strong knowledge in computer systems and accessories (hardware), as well as software such as Microsoft Office (Word,Powerpoint, Excel, Outlook, …)

WORK EXPERIENCE

Field Service Manager 2012-2015

Field Service Engineer 2009-2012

Arshia Gostar Company, Tehran, Iran

Performed all below mentioned duties professionally, enthusiastically and efficiently to increase the customer satisfaction rate and contribute to the quality of service provided by Technical Department:

Performed installation, switching and final delivery of the sold medical devices to the customers’ work places such as doctors’ offices, hospitals, radiology and other medical centers.

Performed troubleshooting, repairs, calibration, upgrades and final inspection testing on a wide range of serialized medical devices.

Trained hospitals, clinics, operators and customers on how to use the medical devices in compliance with recommendations of manufacturing companies.

Fulfilled the preventive maintenance for all sold medical devices in compliance with the instructions of manufacturing company and notified the customers of the safety cautions for operating such devices.

Performed guarantee visits and periodic quality control checks on sold medical devices.

Reported and maintained records of all devices in the different steps of repairs process, which included: Testing/Investigation, Troubleshooting/Repairing. Final inspection and testing following company’s practices and procedures as per ISO13485.

Performed documenting product complaint investigations and following up with the cases to determine the root cause of customer complaints.

Reported customers’ recommendations regarding technical issues to the OEM efficiently and following up with the cases to reach the result.

Provided a consultation service on the aforementioned equipment all over the country.

Dealt with different needs of an extensive number of customers in a precise and timely manner.

Used and interpreted the schematics and technical drawings procured by manufacturing companies and mentioned information in service manuals in all phases of installation, switching, troubleshooting and repair of medical devices.

SELECTED ACCOMPLISHMENTS

Attended operating rooms to train medical staffs on how to use devices and related software for Intra-Operative tests and troubleshoot faulty devices in critical situations.

Oversaw and coordinated pre-installation, installation, run, troubleshooting of the first Full Field Digital Mammography Unit (AWS and RWS) with Biopsy System in the country.

Management Representative in acquiring ISO 13485 Quality Management Certificate from IMQ Italy in 2012 and passed all of technical department monitoring audits based on successful, precise and effective team-work.

Increased efficiency and customer satisfaction rate of after sales services by 30% over a 3-year period.

Contributed to the increase in company’s sales volume by 20% due to providing an efficient after sales support and services.

Defined and implemented a complete and effective procedure to monitor the quality of service in technical department in compliance with regulations of ISO 13485.

Provided training to medical centers to help with the use of new products and devices in a safe and effective manner.

EDUCATION

B.Sc Electrical Engineering, Electronics

K. N. Toosi University of Technology, Tehran, Iran

TRAINING

Advanced Bionics Technical Training in Zurich, Switzerland, June 2012

Welch Allyn Technical Training in Dubai, UAE, March 2010

ISO 13485 Quality Management System, Tehran, Iran, February 2010

IMS Giotto Technical Training in Florence, Italy, September 2009

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