Manager Office

CLAUDIA SERRANO

*** ***** ******* *****

Virginia Beach, VA 23454

Cell: 201-***-****

Email: ***************@*****.***

CAREER SUMMARY

Well organized and an excellent team player with a proven ability to work proactively in a complex and busy office environment.

CAREER OVERVIEW

Hakimian Management Corporation

(7/12–3/15)

Manhattan, NY

. Processed tenant’s monthly rent checks using Yardi database

. Maintained spreadsheet of tenant’s lease term

. Biweekly occupancy and vacancy reports for the Leasing Director

. Sent tenant lease renewal forms and followed up on status of renewal

. Coordinated with Property Managers and Superintendents of tenant’s move ins and move outs

. Coordinated with applicants and brokers to ensure all required paperwork were received from prospective tenants

. Arranged and assisted lease signing with broker, applicant, and leasing manager Marbrose Realty, Accounting Temp

(01/12-07/12)

Manhattan, NY

. Maintained Accounts Receivable spreadsheet for Comptroller

. Processed tenant’s monthly rent checks using Yardi database

. Created work orders in Yardi database to serve as a backup for invoices created for each Property Manager

. Created invoices and processed checks received from various vendors

. Sent rent statements to tenants and maintained contact with tenants to ensure receipt of payment

. General office support

. Bank reconciliations

The Law Offices of Matthew E. Rose, Esq., Office Processor

(7/09 – 12/11)

Fort Lee, NJ

. Met with homeowners to go over application process for loan modification/foreclosure mediation

. Sent documents to corresponding banks/foreclosure attorney via email/certified mail

. Communicated with bank representatives to discuss client’s case and kept clients informed

. Oversaw a group of three people to ensure financials were accurate before submitting to banks

. General office support

. Updated internal system with status of client’s cases

. Assisted attorneys with adhoc projects at hand

DX LLC, Marketing Assistant

(08/08 – 04/09)

Edgewater, NJ

Market Research (blogs, forums, mobile & news sites to reach trend leaders)

Seeding promos on social media sites (Facebook, Myspace, Twitter) to drive traffic

SEM (creating ad campaigns on yahoo-including ad groups & key word lists)

Creating and archiving Craigslist outreach campaigns

Initiating conversations with end users in relevant online communities

Pitching exclusive content to blog editors

Creating target decks on PowerPoint for potential client presentations CLAUDIA SERRANO

408 North Chesire Court

Virginia Beach, VA 23454

Cell: 201-***-****

Email: ***************@*****.***

Circle Line Statue of Liberty Ferry, Inc., Staff Accountant/Receptionist

(05/06- 02/08)

Manhattan, NY

Promoted from Receptionist to Staff Accountant after six months

Marketing projects: mailing information to clients, recreating fliers with pricing & Co. Info.

Created Summer cruise calendar which improved ticket sales by 15%

Ordered company meals

Maintained company/accounting files, ensuring all documents/files are clearly marked for easy access

Assisted with corporate event planning and processing of holiday gift deliveries

Organized and maintained Accounts Receivable spreadsheet

. Created invoices and processed checks received from various vendors SKILLS:

. Proven people skills: positive and productive working relationships

. Solid understanding of corporate procedures and policies

. Bilingual: Fluent verbal and written communication in English and Spanish

Proficient in MS Office Suite: Word, Excel,PowerPoint, Outlook EDUCATION:

Berkeley College, NJ Bachelor of Science Degree in Marketing (March 2007)

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