Manager Customer Service
Resume:
Paulo M. Rios
Humble, TX *7396
*******@*****.***
SHIPPING, RECEIVING, INVENTORY CONTROL, QUALITY ASSURANCE, MATERIAL HANDLING, DETAIL ORIENTED, ON TIME DELIVERY, ORDER PACKING, MS WORD, EXCEL, ACCESS, OULOOK, REVIEW DOCUMENTS, INCOMING AND OUTGOING FREIGHT, TEAM PLAYER, BILINGUAL, TWIC CARD, UPS, FEDEX, SUPPORT OTHER DEPARTMENTS, GOOD ORGANIZATIONAL SKILLS, CUSTOMER FRIENDLY, LOGISTICS, MANAGE EMOLYEES, STEVEDORING, TRAIN OTHERS, MULTI TASK, EXPERIENCED LEADER, HIGH DEGREE OF QUALITY
OBJECTIVE: Goal oriented Logistics manager with 10+ years of shipping and manufacturing management experience. Seeking to grow with a company that will utilize my experience and skills to meet company goals and vision.
SUMMARY OF PROFESSIONAL SKILLS AND QUALIFICATIONS:
Experienced in logistics & production scheduling
Knowledgeable of quality control standards and Inspection
Supply management expertise & purchasing ability
Able to resolve internal and external customer problems successfully
Excellent working knowledge of various systems and databases such as MS Word, Excel, Access, Outlook, QuickBooks, & E2 among others.
Able to read and interpret engineering drawings and blueprints.
Able to embrace change at a moment’s notice and customer service focused
Commanding knowledge of office ethics, mannerisms, as well as equipment.
Bilingual and possess both excellent verbal and written communication skills.
Known to go above and beyond at a moment’s notice for client satisfaction.
Detail-oriented and possess ability to handle a multi-task environment.
Self-motivated individual with an adept ability to work in groups or as part of a team.
EXPERIENCE:
QC INPECTOR – R.B. MACHINE WORKS INC. – HUMBLE, TX 77396
Employed: 12/14 – 9/15
Inspected critical components & threads using Gage Maker, Calipers, OD, ID & Depth mics per working instructions. Did first article inspection on the CNC's and final inspection to assure compliance with the engineering drawings and tolerances as close as 001. Performed PSL-2 & PSL-3 inspection per customer specs and also did LP & MT testing as well on all sealing surfaces. Marked and serialized all components per BOM and did hardness inspection using a Portable King tester. Calibrated all out of date inspection tools per working instructions.
QA/QC INSPECTOR – ARRAY PRODUCTS GROUP – HOUSTON, TX 77032
Employed: 4/14 – 9/14
Inspected Actuated Gate Valves and Bonnet Gate Valves per IMS work instructions and Q1
Did first article inspection on Valve castings, Bonnets, Gates, Seats and Stems to assure compliance with the Engineering drawings. Performed PSL-2 & PSL-3 inspection on Gate Valve Castings, Bonnets, Gates, Seats and Stems to compliance with the engineering drawings and scheduled them for NDE. Create Non-Conformances on IMS and send the NCR to Engineering for deviation, were they would buy-off, or send back to vendor for rework, or scrap out the product. After that we would move the material to the QC hold area or the NCR cage to keep away from production and from being stocked in the warehouse. Made tags for the valves ready to ship or put in stock and stamped them as well with the API 6A monogram. Kept up with the calibration of inspection tools (Calipers, Depth Gages, ID and OD Mics, King Tester) and logged everything into IMS. Inspect the paint coating on the gate valves to see if they were done to the spec and code and checked the name tags to make sure WO# and Serial# were correct. Did final inspection on the ready to ship parts to make sure the Tag Number, PO, and Sales orders were marked on the paperwork or stamped on the parts.
SHIPPING MANAGER - FORGED COMPONENTS, INC. – Humble, TX 77396
Employed: 2/01 – 2/2014
Shipping Manager since 7/2009
Currently more than 10+ years of experience in mixed areas of shipping, receiving, & material handling.
Worked closely with freight carriers to get the best rates to achieve company goals and customer satisfaction. Process documents and maintain inventories in regards to what is ready to ship. Experience supervising 25 employees and ensure staff productivity. Knowledge of many various material types, material specs, and material grades. Overseeing and reviewing all NAFTA CERTS and Customs Invoice for all outgoing shipments to Canada, and Mexico. Document processing within the requested specs for a high quality shipment. Dispatched all the company vehicles daily to deliver to customer in and around the Houston area and also pick-up at various vendors. Kept up with vehicle maintenance logs for DOT compliance. Worked with Stevedore to schedule material pick-ups from the Port of Houston.
Expediting/ Production Scheduler & Inspector from 2004 to 2009
Handled all customer calls requiring status updates or expedited purchase orders. Dealt with different managers with in the company closely to keep the flow of material steadily and without complications. Also called and visited vendor shops to make sure they were meeting our deadlines to ensure we would meet ship dates for customer satisfaction. Scheduled all material to the forged work orders and moved into the machine shop or subcontract machine shops and would travel sometimes to inspect rush or premium orders. Worked closely with inspectors to make sure the flow of premium and rush orders didn’t get stuck or delayed in inspection and helped inspect product when QC was swamped. Handled all non-conformance reports to replace or rework material as quickly as possible to minimize delays and meet targeted ship date. Cut all the purchase orders to all NDE, Welding, & Subcontract Machine Shops. Once received the purchase orders from the vendors I would schedule the next procedure to get the work completed and ready to ship.
Shipping Lead from 2/2001 to 2004
Made sure the guys in my department De-burred and Stamped material per customer requirements and drawings. Painted parts with rust inhibitor paint or coating. Moved material from WIP area to inspection & Heat Treat facility. Turned in all completed and partial orders to the shipping manager for them to do MTR’s and shipping documents. Load company trucks throughout the day to deliver material to customers and vendors. Loaded the freight carriers at the end of the day with orders that were complete and due that day. Pulled orders from the inventory racks and also restocked them when inventory was low.
EDUCATION:
SAM HOUSTON HIGH SCHOOL – Houston, Texas
LONE STAR COLLEGE – North Harris Campus
HOUSTON COMMUNITY COLLEGE – Southeast Campus
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