Customer Service Representative

Susy Alvarado

*** *** ****** ********* ** *****

Cell. 908-***-**** ******@***.***

PROFESSIONAL SUMMARY

Dedicated Supervisor/Customer Service Representative Bilingual motivated to maintain customer satisfaction and contribute to company success. Proven ability to establish rapport with supervisor skills. Reliable and driven with strong time assistant management and prioritization abilities. Good communicated skills with the people from all background while providing exceptional customer service.

SKILLS

Supervisor, Administration, Friendly, Flexible, Natural Leader and Customer Service Representative

WORK HISTORY

Independent Consultant 03/2015 - current

Touchstone Crystal by Swarowski

Independent sell person in events, home parties, advertise in facebook /instagram and other special events ( sweet sixteen, weddings or birthdays )

Starbuck Adminstration 04/2015- 11/2015

Flyimg Food Group- Newark, NJ

Coordinate employees payroll, schedule, vacation, personal, training and sick days available.

Responsible to coordinate all food orders for starbuck account daily by input into a data base daily to ensure all daily products are accounted for deliver to New York, New Jersey and Philadelphia area.

Customer Service Carrier 12/2014- 3/2015

USPS- Westfield, NJ

Handles undeliverable mail in accordance with established procedures

Deposits in the post office mail collected on the route upon returning from the route

Becomes proficient, when assigned to a route, in the casing of mail on other routes as assigned

Administration Support Team 10/2014- 12/2014

Macy's -Woodbridge, NJ

Coordinate distribution of all incoming communication ( including faxes, emails, memos, letter, newsletters and phone calls ) whether form customers, employees, management, or the general public.

Maintain a professional attitude with sincerely and enthusiasm reflecting Macy's commitment to our customer and a regular, dependable attendance and punctually.

Coordinate all function of the hiring and training process including prescreening applicants, correspondence with applicants.

Assistant Manager/Administration 01/2006 - 07/2014

United Airline Food Service- Newark Int’l Airport

Works closely with department manager to supervise shift employees and runs the day to day departmental operation

Responsible for employee scheduling, attendance, discipline, payroll, interviewing, accident investigation and safety awareness

Conducts shift briefings and other employee communication

Serves as Manager on Duty frequently

Assists leader to coordinate production schedules with other departments to meet overall operational needs of the kitchen

Responsible for departmental quality, productivity, overall performance, food safety compliance, regulatory compliance and departmental safety programs

Responsible for ensuring departmental goals and objectives are met

Participates with kitchen and corporate resources to implement Lean processes and objectives into the production process

Customer Service Agent/Assistant Supervisor 01/2001 - 10/2005

ATA Airline - Newark int’l Airport Terminal A

Supervise over 20 employees with overall operation with ticketing, gate service, baggage, and operation service in receiving the plane.

Ensure customers are satisfy with our customer service in a efficient manner and resolving any issues and support all employees with busy time.

Maintain positive working relationships with other and listening to their concerns and working together as a team.

Able to move, lift, carry heavy baggage over 50 pounds.

Greeted passengers verified tickets and directed passengers to assign seats.

Supervised unaccompanied minors during flights.

Maintained A friendly, positive attitude when dealing with distress passengers.

Customer Service Agent/Supervisor 01/1989- 8/2000

Unique Ground Transportation Service- Newark int’l Airport All terminals

Supervise over 30 employees with overall operation with customer service and ensure they follow all uniform, safety, and dignity and respect polities.

Assisting arriving passengers with airport ground transportation service to their destination.

Ensure customers are satisfy with service in a timely manner and answering all of the concerns.

Assisting management with scheduling, training, coaching employees and transporting all the airport locations.

LANGUAGE

Speak, Read and write English and Spanish

EDUCATION

H. S Diploma, College Certification, Secretarial Trade School, Security, Customer Service and Computer knowledgeable ( Microsoft Software)

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