Customer Service Sales
Resume:
Ruslan (Russell) Altinbaev
Apt # 1602, 175 Shaughnessy Blvd., Toronto, ON, M2J 1K1
• Phone: 647-***-**** • E-mail: *******.*********@*****.***
• LinkedIn: https://www.linkedin.com/in/ruslanaltinbaev EXECUTIVE SUMMARY:
An enthusiastic and solutions-driven professional with over 10 years’ experience in supply chain specializing in inventory management, logistics and warehousing. Have outstanding organizational and customer service skills. Able to negotiate and solve problems accurately and efficiently. Team player with excellent communication and interpersonal skills, who is attentive to details and produce quality and timely results.
AREAS OF EXPERTISE:
Supply Chain Fundamentals
Warehousing & Logistics
Customer Service Focus
Complete Flow of Materials
Inventory Management
Collaboration with Suppliers
Forecasting and Organizing
Complex Tasks Handling
Demand Supply Planning
Cross-Functional Collaboration
Process Improvement
After- Sales Service
KEY ACHIEVEMENTS:
Improved average sales of spare parts and accessories by 15% annually over 10 years
Effectively managed increased number of parts achieving availability rate from 30% to 95% in 4 years
Enhanced departmental procedures which positively reflected on overall customer satisfaction and reduced complains by 85-90%
PROFESSIONAL EXPERIENCE:
SPARE PARTS MANAGER 2013 – 2015
Suzuki Motorcycles Division, Teyseer Motors, Doha, Qatar Efficiently managed inventory of 3,500+ SKUs (stock units) worth of over $700K. Ensured optimum balance between customers’ satisfaction, inventory carrying cost and company profitability. Competently supervised all aspects related to warehouse operations (e.g. resource allocation, space utilization, minimum holding stock, etc.) and after-sales services.
Was responsible for complete flow of materials from suppliers to the end users e.g. identifying needs, forecasting, placing and receiving orders, inspecting and storing, preparation of quotations, requisitioning and distributing.
Developed and supervised service standards like order status, fill rate, inventory level limit, etc.
Forecasted supply/demand level considering other departments (S&OP, Finance) requirements
Managed department to ensure achieving sales target and profitability
Led cycle and year-end inventory count processes and reported back on any variances
Provided required reports and analysis for budgeting, forecasting and other purposes
Assisted to oversee operation of workshop and ensured availability of all parts and special tools, including creating, distribution and closing work orders based on schedule of its activities
Contributed in identifying opportunities for operational improvements
Liaised with customers and suppliers for any enquiries related to inventory of spare parts and accessories and overall operation of showroom, warehouse and workshop
Took over additional responsibilities in absence of department head and workshop manager
Coordinated with customers for any after-sales issues (e.g. providing repair recommendations, explaining the nature of repairs, following up on approvals, updating on work status, etc.) Page 2 of 2 Ruslan Altinbaev
SPARE PARTS IN-CHARGE 2007 – 2013
Suzuki Motorcycles Division, Teyseer Motors, Doha, Qatar Implemented and enhanced inventory management policy and procedures, which streamlined business processes and ensured that required stock level is available and kept at optimum and economical level
(e.g. economic order quantity, re-order point, etc.). Considering balance between supply and demand, doubled availability of spare parts.
Coordinate with customers and suppliers regarding all parts related matters
Initiated orders and followed up on their status
Handled all warranty and recall campaign issues
Adjusted, developed and maintained effective departmental processes to ensure internal and external customer satisfaction
Assisted manager in achieving departmental budget and sales targets
Conducted perpetual and annual physical inventory of all parts and related inventories
Generated and analysed reports for the inventory, consumption and spare parts tracking
Assisted in after-sales services from quote to cash (e.g. estimation, negotiation, quotations, installation, etc.) and updated customer and vehicle data in the system
Regularly participated in promotional and other related events (e.g. MotoGP, Qatar Motor Show) SPARE PARTS COORDINATOR 2003 – 2007
Suzuki Motorcycles Division, Teyseer Motors, Doha, Qatar Relocated full inventory to a new warehouse. Organized new facility in professional manner and documented activities which would allow warehouse maintenance, cleaning, safety and security. Made all required changes in ERP system.
Planed, replenished, ordered and ensured availability of needed parts on timely basis
Ensured compliance on stock level limit for continuous items and full consumption of slow-moving items
Checked all incoming parts and accessories for conformity and price against documentation
Assisted customers and workshop personnel with determination of parts and accessories requirements
Created data records in ERP (description, location, price, etc.)
Participated in inventory count and reconciled discrepancies
Updated inventory catalogue and worked from parts lists, schematics or written procedures EDUCATION:
Master’s Degree- Technical Maintenance of Aircraft and Aircraft Engines 2000 - 2002 Tashkent State Aviation Institute, Faculty of Engineering, Uzbekistan
Bachelor’s Degree- Operation of Aviation and Space Equipment 1995 - 1999 Tashkent State Aviation Institute, Faculty of Engineering, Uzbekistan PROFESSIONAL AFFILIATIONS AND CERTIFICATES
APICS Certified in Production and Inventory Management (CPIM)- Ongoing 2015
APICS Member, Toronto Chapter, Canada 2015
Supply Chain Awareness Training, Humber College, Toronto, Canada 2015
Certificate ISO 14001 Environmental Management System for Supply Chain 2015
Chartered Institute of Procurement & Supply (CIPS, UK)- Studying Member 2014
Certificate in Procurement and Supply Operations (CIPS, UK) 2014
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