Administrative Assistant Manager

MELISSA GORE

**** ******* **** #*** *********, TEXAS, 77551 409-***-**** *****.****@*****.***

QUALIFICATIONS SUMMARY

Talented professional providing strong organizational and administrative skills. Excellent clerical skills, typing 55 WPM, advanced MS Office skills, and proficient in all aspects of Office Management.

Expertise in analyzing information and providing valuable recommendations for improving established problem resolution strategies.

WORK EXPERIENCE

STANDARD AUTO PARTS / AUTO PLUS, GALVESTON, TX

Divisional Administrative Assistant, Jul 2015 – Present

Support six locations with superior customer assistance, order office supplies, handle invoices from each location, and billing.

Answer phones and transfer to appropriate department, greet incoming customers and assist them with any questions / problems.

Assist Office Manager with bookkeeping and process checks for all locations.

Process daily orders for each location via computer for auto parts.

Bulk mail monthly statements for all locations to customers.

COMPASS GROUP, GALVESTON, TX

Cashier / Barista, Oct. 2013 – Jul 2015

Receive payment by cash, check, credit cards, vouchers, or automatic debits.

Greet customers entering establishments.

Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

Issue receipts, refunds, credits, or change due to customers.

Calculate total payments received during a time period, and reconcile this with total sales.

INSIGHT COMMUNICATIONS INC., LOUISVILLE, KY

IT Broadband Technician, Apr 2010 – Nov 2012

Answer user inquiries regarding computer software or hardware operation to resolve problems.

Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Check to ensure that appropriate changes were made to resolve customers' problems.

Refer unresolved customer grievances to designated departments for further investigation.

HEARTLAND PAYMENT SYSTEMS, INC., JEFFERSONVILLE, IN

Loss Prevention Analyst/ Collections Specialist, Aug 2007 – Apr 2010

Identify potential for loss and develop strategies to eliminate per company standards.

Document all investigative activities.

Prepare written reports of investigation findings.

Conduct in-depth investigations of suspicious financial activity, such as suspected money-laundering efforts.

Negotiate with responsible parties to arrange for recovery of losses due to fraud.

SOLAR ENERGY INC., JACKSONVILLE, FL

Executive Administrative Assistant, Jan 2004 – May 2006

Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software.

Attend meetings to record minutes.

Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work.

Make travel arrangements for executives.

Prepare agendas and make arrangements, such as coordinating catering for luncheons, for committee, board, and other meetings.

Coordinate and direct office services, such as records, departmental finances, budget preparation, personnel issues, and housekeeping, to aid executives.

Manage and maintain executives' schedules.

Meet with individuals, special interest groups and others on behalf of executives, committees and boards of directors.

NATIONAL PROCESSING COMPANY, LLC., LOUISVILLE, KY

Loss Prevention Manager, Jun 1997 – May 2003

Hire and supervise loss-prevention staff.

Maintain documentation of all loss prevention activity on merchant credit card accounts.

Recommend improvements in loss prevention programs, staffing, scheduling, or training.

Search computer databases, credit reports, public records, tax or legal filings, or other resources to locate persons or to compile information for investigations.

Obtain and analyze information on suspects, crimes, or disturbances to solve cases, to identify criminal activity, or to gather information for court cases.

Submit delinquent accounts to attorneys or outside agencies for collection.

Train others in fraud detection and prevention techniques.

Collaborate with law enforcement agencies to report or investigate crimes.

Prepare written reports on investigations.

EDUCATION

MARION C. MOORE HIGH SCHOOL, LOUISVILLE, KY

High School Diploma, Jun 1993

Contact this candidate