Customer Service Technician

Eliazar Castillo

Very detailed, highly motivated and willing to learn.

San Antonio, TX

***********@*******.*** - 956-***-****

All of my job duties have involved schematic reading and interpretation. Along with this, a mechanical aptitude was required in order to put sophisticated equipment together such as ATM's, fiber and copper remote terminals, conventional equipment and very complex locks for bank vaults. Intricate detailed work interests me in that I like to reflect on what I'm capable of accomplishing so that at the end of the day the equipment at hand with an issue is working to provide a service to the public. Willing to relocate: Anywhere

Authorized to work in the US for any employer

WORK EXPERIENCE

Customer Service Technician

Smith Hamilton - San Antonio, TX - July 2014 to October 2015 Responsibilities

Installation of all kinds of banking equipment such as conventional equipment, alarms, locks, cctv and ATM's. Accomplishments

Knowing that my customers were satisfied with the service I had provided so that they in turn could provide their services flawlessly brought satisfaction as a sense of accomplishment. Skills Used

The ability to read and interpret diagrams, the electronics experience I've acquired through the years of work and college and my mechanical aptitude from installing a two ton vault door to the most minute detail such as soldering small gauge wires on a PCB.

Customer Service Engineer

BancSource Incorporated - Laredo, TX - September 2002 to July 2014 Responsibilities

I had to install and decommission ATM's, install tubing systems and repair them, troubleshoot alarms and repair them, install and calibrate CCTV equipment and very sophisticated locks were installed on vault doors at banks as well. All of the equipment that I worked on had to be maintained once or twice a year according to the usage.

Accomplishments

The sense of keeping valuables safe and keeping the equipment at banks working properly made me feel good because I was able to accomplish such things with the knowledge that I've gained through the years of experience with electronics, schematic interpretation and the never giving up attitude. Skills Used

Manual dexterity, eye hand coordination and electronics knowledge were some of the skills that I utilized in the performance of my duties at this job.

Customer Service Technician

AT&T - Laredo, TX - February 1993 to July 2002

Responsibilities

Every day I was responsible for splicing cable( Copper & Fiber). Install new cable (CF) that fed new remote terminals to distribute service to residents. All jobs required that schematis and diagrams be interpreted. Accomplishments

I was impacted in the sense that my diligent input to this job was the cause of providing a very important service to the public.

Skills Used

The capability and capacity to interpret engineered jobs on schematics and diagrams. I also had to re-work jobs and re-submit them to the engineers for updating in the city records. Image Format: JPEG (EXIF)

Title: EPSON MFP image

Equipment Manufacturer: SEIKO EPSON CORP.

Camera Model: WorkForce 610

Exif Version: 0

Image Width: 1700

Image Height: 2340

EDUCATION

no in Electronics Engineering Technology(EET)

DeVry Institute of Technology - Irving, TX

1988 to 1991

High school or equivalent in General

Martin and Tirza - Laredo, TX

1985 to 1988

ADDITIONAL INFORMATION

I'm highly motivated at resolving issues. No one has to be reminding me of what has to be done. And if travel to job sites is required, I DO NOT mind driving.

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