Customer Service Management
Resume:
CV OF
MOTLATSI JOHN RAMPITSANA
PERSONAL DETAILS
Surname
Rampitsana
First Names
Motlatsi John
Known Name
Sammy
Race
Black
Gender
Male
Residential Area
*** **** ********,*** ****erina Drive, La Montagne, Pretoria,0184
Contact Numbers
ID Numbers
***********@*****.***
Drivers License
Code C1
SCHOOLING
Highest Standard Passed
Grade 12
Institution
Pele Ya Pele High
Year Passed
2001
Subjects
English
Afrikaans,
S Sotho
Biology,
Geography,
History
ADDITIONAL TRAINING
Customer Service Certificate
ADDITIONAL TRAINING
Fire Work Certificate
COMPUTER PACKAGES
Microsoft Word, Excel, Excess, Outlook, Syspro system and Baan.
Qualification Obtained
CERTIFICATES
Qualification
CERTIFICATE: INTRODUCTION TO SAFETY MANAGEMENT SYSTME TRAINING ( SAMTRAC)
Institution
NOSA
Year Completed
2009
Subjects Passed
Planning of SHE management System
Implementation and operation of the SHE management system
SHE management system evaluation and corrective action
Safety, health, and environmental Auditing in a work place
SHE requirements in a workplace
Applying SHE principals and procedures in a workplace
Exercising SHE responsibilities in a workplace
Identification of SHE risks and hazards
The Importance of doing SHE risk assessment
Expectations of doing SHE risk assessment
Importance of doing a formal risk assessment
Categories and entailed a risk assessment
Human Behaviour as a factor in SHE controls
Understand the requirements of OHAS 18001/2007 and ISO14001
CURRENT EMPLOYER
TAVHARA(PTY)LTD
EMPLOYMENT DATES
26/05/2014 – 25/06/2015
PRESENT POSITION
STOCK CONTROLLER
RESPONSIBILITIES AND DUTIES
Reviewing controls around stock movements- incoming goods: To ensure proper procedures are implemented on receiving incoming goods; ensure all goods ordered are received and accounted for; ensure goods received are in good condition and are duly procured by the company; goods received are stored at the correct locations and stock records updated.
Daily stock counting and reporting discrepancies; Daily inspection of loaded trucks to ensure loads are correct and valid, daily weighbridge inspection for over/under loadings;
Identify potential areas for improvement in department processes;
Checking in – all consignments need checking in to ensure that the correct products are received in the correct quantities. In some cases booked-in parts will be immediately prepared for dispatch to customers but it is more common for them to be placed into stock. Cartons are labeled before being stored which enables us to avoid having to check any contents of full cartons prior to dispatch. These labels are run off a laser printer in the warehouse using software linked into various databases.
Report on overstock or out of stock findings.
Preparing for dispatch – we dispatch several consignments to customers each day. These can be a single component in a small carton up to multi-pallet consignments of several hundred kilograms. For larger consignments, packing lists are prepared using Microsoft Excel.
Managing deliveries from suppliers
Look for opportunities to improve factory and warehouse operations and make suggestions to management;
Making Decisions and Solving Problems Analyzing information
and evaluating results to choose the best solution and solve problem
PREVIOUS COMPANY
ROBOR BALDWINS SA
EMPLOYMENT DATES
18/02/2013 – 20/05/2014
PRESENT POSITION
Stock Control Supervisor
REASON FOR BEING IN THE MARKET
Looking for a more sustainable job
RESPONSIBILITIES & DUTIES
Reviewing controls around stock movements- incoming goods: To ensure proper procedures are implemented on receiving incoming goods; ensure all goods ordered are received and accounted for; ensure goods received are in good condition and are duly procured by the company; goods received are stored at the correct locations and stock records updated.
Movements within the premises – ensure movement of goods throughout the premises are authorized by management and properly supported by documentation.
Process review and improvements: reviewing and inspecting operating process/procedures such as stock issuing for production, recording of produced goods, and book backs.
Reviewing controls around stock movements- incoming goods: To ensure proper procedures are implemented on receiving incoming goods; ensure all goods ordered are received and accounted for; ensure goods received are in good condition and are duly procured by the company; goods received are stored at the correct locations and stock records updated.
Daily stock counting and reporting discrepancies; Daily inspection of loaded trucks to ensure loads are correct and valid, daily weighbridge inspection for over/under loadings;
Participate in monthly or quarterly divisional stock takes conducted per management plans;
Daily reviewing systems stock records to ensure recorded stock items are valid and do exist;
Tracing stock items from floor to accounting systems to ensure completeness;
Reviewing cameras to identify any suspicious recordings and report to management;
Take note of any suspicious activities within the factory and warehouse and alert management.
Identify causes of operational problems and recommend improvement measures;
Look for opportunities to improve factory and warehouse operations and make suggestions to management;
Provide reports to management on findings noted/observed,
Maintain a file of all finding supporting documentation,
Should strive to understand the processes better in order to be able to suggest improvements.
Perform unannounced visits any time as may be deemed fit to stock receiving areas, weighbridges, production areas, stock handling areas, warehousing, storage areas, loading areas and anywhere there is company goods within the premises;
PREVIOUS COMPANY
Picardi Rebel ( Liquor Retail/Wholesale)
EMPLOYMENT DATES
01/12/2010 – 9 /6/2012
PRESENT POSITION
Internal Junior Auditor
RESPONSIBILITIES & DUTIES
Conduct audits for management to assess adequacy and effectiveness of internal controls, accuracy of financial records, and efficiency of operations;
Performs stock counts in stores, investigating variances and reporting to Management on findings.
Report on overstock or out of stock findings.
Report on alleges in stores.
Performs random counts on cashier floats and store float.
Analyzes data obtained for evidence of deficiencies in controls, duplication of effort, extravagance, fraud, or lack of compliance with laws, government regulations, and management policies or procedures;
Prepares detailed reports of audit findings and recommendations for management. This include monthly report to Group Internal Audit Manager and Management on significant findings, potential risks and opportunities in region;
Monitor management's response and implementation of action plans;
Conduct special investigations for management, such as those required to discover mechanics of detected fraud and to develop/recommend controls for fraud prevention;
Ability to work a flexible schedule to accommodate deadlines;
Identify potential areas for improvement in department processes;
Ensure stock takes are carried out as per Head Office
Dealing with enquiries and complaints
Receiving deliveries from suppliers – these are received daily. Most consignments are palletized which require unloading from the delivery vehicle with our fork lift truck and brought into the goods inwards area of the warehouse.
Checking in – all consignments need checking in to ensure that the correct products are received in the correct quantities. In some cases booked-in parts will be immediately prepared for dispatch to customers but it is more common for them to be placed into stock. Cartons are labeled before being stored which enables us to avoid having to check any contents of full cartons prior to dispatch. These labels are run off a laser printer in the warehouse using software linked into various databases.
Preparing for dispatch – we dispatch several consignments to customers each day. These can be a single component in a small carton up to multi-pallet consignments of several hundred kilograms. For larger consignments, packing lists are prepared using Microsoft Excel.
Coordinating with forwarders – our regular carriers call in mid to late afternoon each day whereas we arrange collections with other forwarders. Much of the communication with forwarders is internet based with collections being booked online and documentation printed.
Essential Duties Summary
Information Observing: receiving and otherwise obtaining
information from all relevant sources
Evaluating Information to Determine Compliance with Standards
Using relevant information and individual judgment to determine
whether events or processes comply with policy and procedures
Communicating with Supervisor, Peers, Operations or other
stakeholders
Providing information by telephone, in written form, e-mail, or in
person
Updating and Using Relevant Knowledge:
Keeping up-to-date with technically and applying new knowledge to
your job both the industry and Internal Audit profession related
Analyzing Data or Information from operating system and reports
Identifying the underlying principles, reasons, or facts of information by
breaking down information or data into separate parts
Identifying Objects, Actions, and Events Identifying information
by categorizing, estimating, recognizing differences or similarities,
and detecting changes in circumstances or events
Organizing, Planning, and Prioritizing Work Developing specific
goals and plans to prioritize, organize, and accomplish your work
Making Decisions and Solving Problems Analyzing information
and evaluating results to choose the best solution and solve problems
PREVIOUS COMPANY
Woolworths
EMPLOYMENT DATES
06/2005- 11/2010
PRESENT POSITION
Stock Control Supervisor, Safety Officer and Sales Assistant
REASON FOR BEING IN THE MARKET
Looking for a permanent job
RESPONSIBILITIES & DUTIES
Maintaining Customer Service, data capturing
Filling and Managing Received Stock
Dispatch
Ordering of Stock
Sales Assistance
Customer Service
Invoicing and Pastel
Maintaining the safety needs within the organisation
Helping organize promotions
Managing deliveries from suppliers
Dealing with enquiries and complaint
Deliver stock from our regional office to other branches
Extensively check if everything is accurate before pick-ups and
drop offs
` REFERENCES
TAVHARA (PTY) LTD
PERIOD OF EMPLOYMENT
26/05/2014 – 25/06/2015
POSITION HELD AT COMPANY
STOCK CONTROLLER
TELEPHONE NUMBER
NAME OF SUPERIOR
Getrude Mokhesi
DESIGNATION
Sales and Inventry Manager
ROBOR BALDWINS SA
PERIOD OF EMPLOYMENT
18/02/2013 – 31/10/2013
POSITION HELD AT COMPANY
Divisional Stock Auditor
TELEPHONE NUMBER
+27 (0-11-929-****
NAME OF SUPERIOR
Solly Shilenge
DESIGNATION
Group Internal Audit Manager
CURRENT EMPLOYER
ROBOR BALDWINS SA
PERIOD OF EMPLOYMENT
From 01/11/2013 – 21/05/2014
POSITION HELD AT COMPANY
Stock Control Supervisor
TELEPHONE NUMBER
+27 (0-11-929-****
NAME OF SUPERIOR
Kobus Kotze
DESIGNATION
Operations Director
PREVIOUS EMPLOYER
Picardi Rebel
PERIOD OF EMPLOYMENT
From 01/12/2010 – 9 /6/2012
POSITION HELD AT COMPANY
Junior Internal Auditor
TELEPHONE NUMBER
NAME OF SUPERIOR
Willliam Maluleke
DESIGNATION
Supporting Regional Manager
PREVIOUS EMPLOYER
Woolworths Clothing Company
PERIOD OF EMPLOYMENT
4years
POSITION HELD AT COMPANY
Stock Control Supervisor
TELEPHONE NUMBER
NAME OF SUPERIOR
Nomvula Thokoana
DESIGNATION
Store Supervisor
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