Customer Service Assistant

SENALI MALLIKAGE

* ****** *****,

Mulgrave,

Vic 3170.

**********@*****.***

Mobile: 045*******

Career Objective

Seeking for the position of casual/part-time employee which utilizes my skills and experience to be an asset to your company, gain experience and to maintain a high level of performance and productivity resulting in the continuous improvement of the company’s operations.

EDUCATION & TRAINING

Currently

2012 - 2013

Diploma in Professional Accounting

Charles Stuart University Melbourne

Diploma in Business Management

National School of Business Management Sri Lanka

2010

G.C.E. Advanced Level ( Equivalent to VCE)

Mahamaya Girls’ College, Kandy, Sri Lanka.

WORK EXPERIENCE

2012 Jan – 2015 June

2008 Dec -2011 Dec

Customer Service Assistant

Arpico Super Center

Answering Phone calls in friendly manner.

Working with a team as well as independently.

Showing good general personal discipline.

Cash Handling

Building strong relationships with customers, processing orders, educating on home furnishing solutions,

Resolving customer enquiries and complaints, and maintain detailed and accurate information on systems.

Assertive and able to remain calm and controlled when faced with calls from customers under stressful situations

Experience of working in a fast paced environment.

Using own initiative to resolve customer issues.

Reporting to the Manager when it’s beyond control.

Confidently approaching and talking to people.

Good attention to detail.

Ability to take accurate notes and records of conversations.

Ability work in a fast paced environment

Supermarket Services Team Member

Cargills Food City Supermarkets

Highly skilled in greeting, assisting and thanking guests in a quick, polite and gracious manner

Achieving targets set by the management

Responding to phone calls.

Providing product and service information.

Maintenance of the store as per Exxon Mobil standards and guidelines.

Comprehensive knowledge of operating store equipment and tools

Handling customer enquires

Dealing with after-sale complaints.

Stock monitoring and including stock rotation when required for fuel and non-fuel products.

Substantial knowledge of offering product suggestions to customers.

Ability work in a fast paced environment

PROFESSIONAL SKILLS

Excellent communication and interpersonal skills

Excellent leadership qualities

Excellent Computer literacy

Highly goal focussed

Customer service skills

Ability to work in a team or on own initiative

Ability to work well under pressure

Reliable, hard working and enthusiastic

Meticulous, with attention to detail

Ability to self educate and improve professional skills

Cash Handling, Filling, General Cleaning.

A very people orientated person, ability to interact effectively with staff and clients.

ACHIEVEMENTS

Working in retail industry have enabled me to develop excellent customer service skills as well as to take directions handed down by my senior management and other duty managers and work within a team environment to achieve goals set by the management team.

REFEREES

Ryan Senn

Self Serve Manager

IKEA Springvale

Australia.

Mobile No: 03 9565 8052

Iresha Abeygunawardena

Bakery Manager

Woolworths Glen Waverley

Victoria.

Mob No:041*-***-***

Contact this candidate