Quality Analyst
Resume:
CURRICULUM VITAE
Name : Gourav De.
Father’s Name : Mr. Hemanga Chandra De.
Address : **, ******** ****. **** ******. Kolkata – 700017.
Nationality : Indian.
Mother Tongue : Bengali.
Maritial Status : Unmarried.
Languages Known : English, Bengali, Hindi, Spanish & French.
Hobbies : Travelling, Cooking.
Date of Birth : 9th of June 1982.
Contact Details : 810*******, 908-***-****.
Other Curricular Activities :-
Activities
From
To
Place of Activity
C.I.T. ( Certificate in Internet Technology )
June 2008
November 2009
C.M.C. Limited ( Gariahat )
P.G.D.C.A. ( Post Graduate Diploma in Computer Application )
October 2009
February 2012
Computer Youth Center ( Moulali )
Advance Excel, M.I.S., Sound Editing, Video Editing, Website Designing, Logo Designing,
February 2013
March 2014
C.M.C. Limited ( Gariahat )
2D Animation & 3D Animation
March 2013
April 2015
Computer Youth Center ( Moulali )
Professional Experience :-
Name of the organization
Designation
From
To
Reason of Leaving
Cost to Company (C.T.C.)
First Source Pvt Ltd ( Vodafone).
Customer Care Executive
Mar 2005
April 2007
Suffered from Dengue
Rs.8, 000 per month.
Quantum Business Management
(Voice Mail Transcription for UK based clients – semi non-voice.)
Joined as Customer Sales Executive, Promoted to the post of Senior Customer Sales Executive on June 2009. Again promoted to the post of Team Leader of UK Shift on October 2011.
May 2008
November 2011
Company moved to Gorgon. Process shut down.
Joined the company at Rs. 9, 000 per month.
Left the company at Rs.15, 000 per month.
Snow Blew Info IT Solutions Put Ltd
Joined as Team Leader for US Shift on December 2011. Later promoted to the post of Quality Analyst on August 2013 taking care of both US and UK Shifts.
December 2011
January 2014
Major Accident. Multiple injuries.
Joined with Rs. 15,000 per month. Left the company at Rs. 19,000 per month.
Pacifist Software Pvt Ltd
Working as Quality Analyst from May 2014
May 2014
Till Date
Working with Rs.20,000 month.
Job Profile :-
1.Listen in on live calls,monitoring and barging the calls
2.Give a feedback to the CCE and SR.CCE.
3.Submit a Quality Report to the Management.
4.Make a Quality Report in a Daily Basis
5.Editing & auditing the calls properly.
Educational Qualification :-
Name of the School
Name of the Board
From
To
Percentage
Central Model School
West Bengal Board of Secondary Education
1989
Passed out of Class X in the year 1999
82% ( First Division ).
Chakraberia High School
West Bengal Board of Higher Secondary Education
1999
Passed out of Class XII in the year 2001
79.6 % ( First Division).
Acharya Jagadish Chandra Bose College
Calcutta University
Part 1 ( 2001-2002, 2002-2003 ).
Part 2 ( 2003-2004 ).
B.Com (Economics-Honours ) Graduate in the year 2004.
Part 1 : 72%.
Part 2 : 69%.
Declaration :
I, Gourav De, hereby declare that all the information are correct and to the best of my knowledge.
Gourav de
( Gourav De ).
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