Customer Service Management

Deanna Notario DN

P: 804-***-**** E: *************@*****.***

Location: Midlothian, VA

Professional Summary

Accomplished management professional, expertise in quality assurance with an emphasis on customer care and staff development. Proven ability to build departments and establish well organized, profitable business units. Solid experience in creating strategies and implementing process changes that enhance operations. Ability to handle changing aspects of departments while promoting tremendous growth. High level of understanding of how technical implementation and business functions are impacted during organizational change. Possesses diverse experience in large industries and smaller start up operations, which contributes to problem resolution in various situations. Strong management and leadership skills with the ability to motivate professionals and maximize productivity. Clear, concise communicator with deep understanding of developing and interpreting data analysis to benefit production and profitability.

Skill Highlights

• PROCESS IMPROVEMENT

• ORGANIZATIONALDEVELOPMENT

• PROJECT MANAGEMENT

• DATA ANALYSIS

• CONTRACT NEGOTIATION

• CUSTOMER SERVICE

• STAFF DEVELOPMENT

• ADVANCED SOFTWARE

PROFICIENCY

o MICROSOFT OFFICE SUITE

o GOOGLE SUITE

Professional Experience

Quality Assurance Manager

January 2013 October 2015

Computer Upgrade King, LLC

• Conceptualized, developed, implemented and

standardized quality department. Established all

product standards and quality assurance

programs to prevent and eliminate defects in

new and existing products. Designed and

produced standard operating procedure

manual, outlining all quality standards and

practices.

• Effectively increased positive customer feedback 13% and maintained 99.97% positive feedback

for 9 consecutive quarters.

• Interviewed, hired, trained and mentored

quality assurance staff. Performed

performance reviews and set salaries in

accordance with performance.

• Designed and implemented production

record keeping system for company wide

use, detailing all information pertinent to

technician and product performance. Analyzed

data from production log to make suggestions

to CEO to streamline production.

Lead Property Manager

September 2003 December 2012

Berry Property Management

• Oversaw all management phases of the

designated property responsibilities,

including but not limited to: general

office administration, development of

annual operating expense budget,

monthly variance and forecast

reporting, maintenance department

activities, leasing and tenant life cycle,

customer service, vendor relations,

contract negotiations, with direct

control of all personnel and resources.

• Successfully increased revenue 37% and

cut operations cost by 15% within first 8

quarters.

• Retained tenants with 98% success rate

for 8 consecutive years.

Gunner’s Mate

July 1999 September 2003

United States Navy

• Developed plans to safeguard computer files against accidental and unauthorized modification, destruction and disclosure and to meet emergency data processing needs. Conferred with staff, users, and management to determine requirements for new system and modifications. Read technical manuals and conducted computer diagnostics to determine nature of problem and provide technical assistance.

• Trained personnel how to operate and perform preventative maintenance on fire arms, including pistols and other small arms.

• Stood fixed and roaming posts, validated identification of personnel, conducted random searches, continuously monitored/answered alarm equipment to deter crime and rule infractions.

Education

Computer Science, 2005

College of Lake County Waukegan, IL, USA

Professional Development

• Fred Pryor Management Courses

• Lynda.com Business Management

• United States Navy Management

Training

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