Assistant Office

Darielle Litwack Grossman

* ******* *******, ******** ** 02368

781-***-**** ********.********@*****.***

Education:

Ithaca College – Ithaca, NY

Bachelor of Science in Recreation Management, GPA: 3.95 Professional Experience:

Little Flippers Swim School: Special Events Director & Office Manager (Fall, 2013 - Present)

plan, implement, and supervise special programs such as summer day program, family swim, Kids Night Out

manage customer concerns and over 2,000 customer accounts, build relationships with clientele

oversee the implementation of daily office procedures

teach swim lessons (ages 6 months - 12 years)

schedule & manage staff

Royal Caribbean International: Youth Staff (Fall, 2012 - Summer, 2013)

responsible for planning and implementing age appropriate activities (6 months-17 years)

emphasis on guest satisfaction and going above and beyond to "deliver the wow"

working with an international team to provide guests with a memorable vacation West Suburban YMCA: Camp Frank A. Day Waterfront Director (Summer, 2012)

responsible for the supervision of all staff and campers at the waterfront

swim testing all campers and placing them in an appropriate swim level

scheduling waterfront staff and overseeing the general operation of the waterfront Athletic and Events Center Aquatics Pavilion at Ithaca College: Assistant Aquatics Director (Spring, 2012)

assistant instructor for the lifeguarding and water safety instructor classes

supervise lifeguard staff and manage staff schedule

plan and lead lifeguarding in-service trainings

Ithaca College Office of Student Engagement and Multicultural Affairs: Student Leadership Consultant

(Spring, 2010 - Fall, 2010)

host student team building and leadership workshops

manage the travel arrangements of student sport clubs

plan and coordinate student development programs & events

facilitate the daily tasks of the office and act as a welcome ambassador to visitors Town of Randolph Recreation Department: Lifeguard, Swim Instructor, Swim Team Assistant Coach

(Summer, 2005-Winter 2011)

Teach swim lessons & coach swim team

Enforce safety rules

Address customer concerns

Certifications:

American Red Cross Certifications:

Lifeguarding Training and First Aid

CPR for the Professional Rescuer

Lifeguarding Instructor

Water Safety Instructor

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