Customer Service Manager

MARK A. NOBS

636-***-**** www.linkedin.com/in/marknobs 12443 Mustone Lane

****.****@*****.*** St. Louis, MO 63146

SUMMARY OF QUALIFICATIONS

Supply Chain / Logistics Operations Leader with experience managing effective work-teams within high- volume production of consumer products. Proficient handling multiple projects and deadlines with exceptional quantitative and decision-making skills. Strong management skills with demonstrated ability to lead a diverse workforce within a complex manufacturing and distribution process through multiple facilities nationwide. Strengths include:

Supply Chain Management

Logistics / Shipping

Inventory Management

Forecasting

Product Supply

Production Planning

Purchasing

Warehousing

PROFESSIONAL EXPERIENCE

MANUFACTURING/DISTRIBUTION CONSULTING 2014 to Present

Senior Consultant – Operations/Logistics/Product Planning

Provides consulting services to corporations focusing on operations, short- and long-term planning, product supply, inventory management, new Product rollouts, and special projects.

ANHEUSER BUSCH INBEV 2009 to 2014

Multinational consumer products and packaging manufacturer with $52B revenue and over 150,000 employees worldwide.

Regional Supply Chain / Logistics Manager (Process Execution) – St. Louis, MO

Executed production and distribution plans for 3-week planned schedule, managing daily costs for shipments, production variances, and sales forecast changes with a budget of $7.2M. Directed regional team of 9 product supply coordinators to ensure wholesaler service levels were above 98.2% by limiting out-of-stock conditions and providing 136,000 SKUs. Developed corrective action plans to ensure minimum negative cost impact, including daily update meetings. Managed product holds, recalls, return materials, damaged products, special events, and new product rollouts. Oversaw and communicated KPI’s to regional team to deliver financial goals.

Collaborated with commercial group (Regional VP, Regional Sales Director, and District/Market Manager) to increase sales and market share by reacting to last-minute retail promotions and new product introductions to add to incremental sales set by market penetration objectives.

Directed 4 regional breweries in efficiently producing and shipping 650,000 barrels weekly, achieving:

Direct loading percentage ranging from 32-82%.

Smooth loading schedule by using dedicated transportation group with annual budget of $180-200M.

Minimum near-overage product.

Safe and least-cost floor inventory.

Logistics Senior Manager, Regional Inventory Management – St. Louis, MO (2005 to 2009)

Managed planning and scheduled execution of long-term production, distribution, and wholesaler inventory plan. Collaborated with wholesalers to ensure sales requirements were met while maximizing brewery efficiencies. Developed ad hoc plans to correct unforeseen events impacting wholesalers and breweries. Managed inbound/outbound shipments for 2 distribution centers and 8 wholesaler support centers to reduce inventory at risk.

Developed operating schedules to optimize supply chain design at minimal cost while meeting customer needs.

Consistently ensured quarterly/yearly shipping objectives met financial goals.

Controlled transportation expenses within the region by maximizing in-pattern shipments.

Worked with Field Sales to resolve issues and increase market share.

MARK A. NOBS PAGE TWO

Brewery Product Supply / Logistics Manager – Jacksonville, FL (2002 to 2005)

Set and managed challenging, but attainable, goals for a staff of 6. Oversaw operating plan, maintaining optimal balance between supply and demand requirements for brewery and its wholesalers while maximizing through-put and implementing least-cost solutions. Utilized data and influencing skills to develop successful operating plans that supported operations, corporate financial expectations, wholesaler requirements, transportation, and supplier objectives. Managed daily operations of efficient planning for packaging materials, chemicals, supplies, production, and shipments. Developed working partnership with wholesalers and suppliers to create open communication and trust.

Continuously developed productivity improvements, including working with Corporate Purchasing to eliminate 2 unnecessary steps in ordering and paying purchase orders by standardizing forms.

Utilized as assessor to determine production supervisors and product supply coordinators when openings occurred.

Brewery Product Supply / Logistics Manager – Fort Collins, CO (1997 to 2002)

Provided customer service to 89 wholesalers in 10 states by assisting with sales and marketing. Served as liaison between wholesaler and Anheuser-Busch. Managed 6 product supply coordinators and 1 product supply analyst, establishing succession and development plans. Controlled daily operations of production, shipping, and brewing. Served as supply chain team leader. Controlled costs from raw materials to finished product. Developed short- and long-term production planning schedules. Accountable for performance measures from corporate operations, local plant operations, and corporate distribution systems and services.

Worked with operational group to direct load rail cars, saving hundreds of thousands of dollars by eliminating double-handling of product and increasing warehouse budget.

Collaborated with Operations and Brewing to re-sequence production operating plans to minimize production unit conversions and improve brewing cycles and efficiencies.

EDUCATION

Bachelor of Science in Business Administration – Cum Laude

Saint Louis University

CERTIFICATIONS

Six Sigma White Belt Certified

Advanced Supply Chain Management – Saint Louis University

SPECIALIZED TRAINING

7 Habits of Highly Effective People – Dr. Stephan R Covey

Habits of Highly Successful Managers

Managing Resources

Leading People

Balancing Your Responsibilities

Highly Effective Communications

System knowledge (SAP, IMS, WMS, OFFICE)

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