Customer Service Assistant
Resume:
Emily Knappstein
Norwood SA **67
Mob: 044*-***-***
Profile
An experienced Business Administration Assistant who has worked in Advertising, Retail, and Legal roles. Most currently an employee at Cowell Clarke Lawyers in a role that has involved filing documents at Courts and Government organisations.
Has assisted with various tasks such as Incoming and Outgoing Mail, Daily Banking and Financial reconciliation, Data Entry, Maintaining active and non active files.
A proven ability to learn new computer systems, Lay out documents, Proof and Create PowerPoint and Publisher Documents.
A committed and loyal employee who is always will to learn and achieve a positive outcome for the client.
Summary of Key Experiences and Skills:
Administration
Kitchen and stock control
Designing and creating documents
Getting quotes and dealing with suppliers
Data skills entry using various data bases
Collating and filing of information
General duties in an office setting
Observation and practice of OH&S and hygiene standards
Ability to work quickly and efficiently under pressure and within time restraints
Thorough and methodical with attention to detail
Using initiative and thinking on my feet
Able to work independently or as part of a team
Good customer service and organisational skills
Good communication skills
Efficiency in Microsoft Office, Publisher, Access and Outlook
WORK HISTORY
2008 – current Cowell Clarke Commercial Lawyers
Office Services Assistant
Manage stock rotation
Clean kitchens
Create hard copy files
Data entry and database searches
Close files
Internal and external mail
Preparing for internal functions
Setting up for meetings
Shopping for office
Creating signage as needed for office
Liaising with office suppliers
2006 – 2008 Coles
Restocking Shelves, Firle
Maintaining stock
Presentation of stock
Stock rotation
Stores policies and procedures, OHS
2005 Administration Volunteer
Cora Barclay Center
Administration Volunteer
Global Education Center
2003-2005 Administration Trainee
Messenger Newspapers, Port Adelaide
Recording over 600 pages of set and proofed copies
Processing ad copy accurately from the sales representative
Communicating and liaising with all departments
Working with all departments to meet deadlines
PF24 – Copy and chasing system for advertisements
House keeping of vast amounts of filing
Maintaining reports and diaries for all advertisements
Data entry for accounts department for invoicing
Using data entry computer software specific to Messenger Press
2002-2004 Retail Assistant
Lincraft, Adelaide Myer Centre
Assisting Customers with materials
Stock rotation and display
Counting of stock lengths and labelling
2002-2003 Postal Assistant
Unley Post Office, Unley
Sorting of mail
Accountable to post office manager
2000-2004 Retail Food and Beverage Volunteer
Memorial Hospital Kiosk
2001 Retail Assistant (Work Experience)
Angus and Robertson Bookstore
Retail Assistant (Work Experience)
Dymocks Bookstore
1999 Office Assistant (Work Experience)
Adelaide Hills Regional Development Board
1996-1998 Vineyard Hand (Work Experience)
Lenswood Vineyards
EDUCATION/TRAINING
2015 Introduction to Hospitality
- Types of Hospitality Businesses
- Roles with in a Hospitality Business
- Food understanding and purchasing of ingreediants
- What might be in a recipe?
- Where would you source the ingredients?
- How cost effective would the ingredients be?
- Are there any ingredients that could be used in all the recipes?
2006 Certificate II in Retail Operations
Apply point-of-sale handling procedures
Apply safe work practices
Communicate in the workplace to support team and customer outcomes
Interact with customers
Minimise loss
Operate retail technology
Organise and maintain work areas
Work effectively in a customer service environment
2004 Traineeship in Business Administration
Messenger Press Newspapers
Certificate II in Business Administration
Messenger Press Newspapers
Participate in workplace safety procedures
Work effectively in a business environment
Complete daily work activities
Communicate in the workplace
Work effectively with others
Use business technology
Process and maintain information
Implement improved work practices
Produce simple word processing documents – MS Word
Create and use spreadsheets – MS Excel
Certificate III in Business Administration
Messenger Press Newspapers
Produce text from notes
Design and develop text documents – MS Publisher
Create and use databases – MS Access
Create electronic presentations – MS Power Point
Organise schedules – MS Outlook
Maintain workplace safety
Exercise initiatives in a work environment
Organise personal work priorities and development
Contribute to effective workplace relationships
Organise workplace information
Produce business documents – MS Word
Create and use spreadsheets – MS Excel
2001 Hospitality Skills Training
Gazebo Training Café, Glandore Community Centre
Cash handling and orders
Table setting and waiting duties
Typing menus, food preparation and cleaning
2000 Certificate II in Community Studies (Childcare)
Douglas Mawson Institute of TAFE, Croydon SA
Specialist training in childcare
General workshop training
Communication techniques
Industrial relations
First Aid training
Occupational Health, Safety and Welfare
1999 Completed Year 12
Wilderness School
PERSONAL ACHIEVEMENTS
2000 “Best New Talent” Trophy
SASSRAPID Swimming Carnival
Female Athlete of the Year – Finalist
Special Olympics
1999 Various Swimming Medals
Commitment to House
School Braid
1999 Commitment to Choir
School Braid
PERSONAL INTERESTS
Involvement with Rotaract
Crafts
Singing
Piano
Swimming
Reading
Caring for young children
REFEREES
Di Whitehead
Office Services Coordinator
Cowell Clarke Commerical Lawyers
08 8228 1163
Tom Milosevic
Previous General Manager
Messenger Newspapers (SA)
Helen Barter
Global Education Centre
Director
08 8347 5686
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