Sales Customer Service
Resume:
TERESA M. WALLACE
Long Beach, CA 90814
OBJECTIVE:
To obtain employment that allows me to use my career experiences to support company growth through sales and excellent customer service.
QUALIFICATIONS AND ACHIEVEMENTS:
Ability to work effectively independently and in a team setting
Ability to manage multiple projects and deadlines
Employee of the month March 2009
Sales Rep with the most competitive knock-outs – Q1 2005
Top Sales Rep selling color products – Q1, 2005
Top Dealer Sales Rep / Revenue and units – Q1, 2005
WORK EXPERIENCE:
10/12- Present DMC Power, Inc.
Sales support specialist working directly with the Territory Managers. Provide assistant in BOM comprehension and provide response to RFQ’s. Process purchase orders using JD Edwards MRP System, ensuring accurate contract review and system entry. Provide customer support regarding pricing, lead-time, availability and technical support.
Act as a liaison between external customers, Sales Reps, vendors and internal departments and production ensuring effective communication at all times concerning any issues which may impact delivery. Process Change Orders, RMA’s and Credits when necessary.
Tool Rental Coordinator. Process tool rentals agreements. Set up billing schedule, bill and invoice weekly and monthly rentals.
Customer Service Representative
Management of Customer Accounts. Process purchase orders using QAD System, ensuring appropriate contract review and system entry. Provide customer support via phone and email regarding pricing, lead-time, availability and technical support.
Act as a liaison with production and planning for customer related priorities. MRP and BOM comprehension.
12/11 - 9/12 Saint-Gobain Performance Plastics Garden Grove, CA
Customer Service Representative
Management of Customer Accounts. Process purchase orders using QAD System, ensuring appropriate contract review and system entry. Provide customer support via phone and email regarding pricing, lead-time, availability and technical support.
Act as a liaison with production and planning for customer related priorities. MRP and BOM comprehension.
12/10 – 4/11 Corporate Business Interiors Irvine, CA
Customer Service Representative
Temporary position generating proposal’s for Sales Reps utilizing Team Design and SIF files. Process orders using Web Portals & Team Relay. Follow up on Order Acknowledgments.
Secure ship dates from manufactures. Schedule deliveries with warehouse and Installation contractor as well as on-site Product Manger; utilizing Microsoft Outlook. Invoice after project is complete with no Punch items. Receive deposits and invoice checks.
11/05 - 5/27/10 Carlisle Interconnect Technologies Long Beach, CA
Inside Sales Representative
Responsible for direct and indirect customer contact in areas relating to inquires, orders, order entry, scheduling delivery dates, customer complaints and questions.
Establish and maintain effective working relationships with customers and employees.
Receive, review, and process customer purchase orders and request for quotes
Provide concise, timely and accurate response to customer inquiries, communications to and from customer, and with internal departments within the company.
04/04 – 11/2005 Xerox – Q Document Solutions Long Beach, CA
Territory Sales Representative
Daily tele-prospecting with a minimum 30 calls per day
Qualify prospects, Credit verification, Create proposal using PowerPoint
Responsible for constructing system configurations and leasing options
Customer support, semi annual account reviews for existing customers
12/03 – 04/04 Pips Personnel Long Beach, CA
Executive Assistant
Provide administrative support to CEO of Aerospace manufacturer.
Coordinate travel, PPT presentations, file & organize office, expenses, event coordinator
Board meeting notes, coordinate monthly employee meetings, switchboard relief
Provide Interim payroll support, run weekly electronic time cards using ADP payroll services.
Provide interim Human Resources Support, benefit enrollments and terminations.
07/02 – 10/03 Funosophy, Inc. Long Beach, CA
Sales Support Manager
Managed sales process of e-commerce sales of child’s toy product
Coordinated and attended gift & trade shows. Inventory Management
Direct contact and support of sales representatives and distributors
Executive Assistant to President
Maintained calendar, scheduled meetings and managed domestic and int’l travel schedule
Managed company’s network, database and procured other fixed assets
Generated extensive PowerPoint presentations, Proposals and Contractors Agreements
02/02 – 07/02 Phillips Industries Sante Fe Springs, CA
Executive Assistant to Vice President of Sales and Marketing
Coordinate trade shows and manage show budget and samples for sales representatives
Generated weekly and monthly sales & commission reports for each sales representative
Reconciliation of expense reports
02/92 - 07/01 PerkinElmer Instruments Long Beach, CA
Executive Assistant to President and Inside Sales Support
Preparation of lease agreements, legalization, power of attorney, quotes and sales orders
Coordinated meetings for Management, Sales and Customer/Supplier Symposiums
Office Supervisor to company receptionist and general clerk
Administrative Assistant to Sales and Marketing
Participated in the sale of hand held and walk through metal detectors for security
Preparation of bids and proposals for both domestic and International sales
Sales support for outside sales managers and respond to incoming sales inquiries
Executive Assistant to Vice President of Engineering and R&D
Assisted in preparation of Government and Federal Contracts
Maintained Engineering Project Status Reports, BOM’s and other engineering documents-
EDUCATION & TRAINING:
Golden West Community College, Huntington Beach, CA A.A. - Business
Northwestern College of Business Diploma
Rochester High School, Rochester, WA Diploma
Boy Scouts of America – Cub Scout Leader Certification
Six Sigma Training – PerkinElmer Instruments Certification
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