Management Information Technology

Chris Hall

** ******** ***** ******, ** *****

678-***-**** *********@*****.***

To whom it may concern:

Pages near the end of this attachment/document relate to “ADDITIONAL TECHNOLOGY SERVICES, INFRASTRUCTURE, AND OPERATIONS DETAILS“ and “ADDITIONAL LOGISTICS AND MANUFACTURING RELATED DETAILS”

Leading operational and technological initiatives instrumental in accelerating revenue, improving efficiency, and guiding strategic projects and initiatives is what I do best. As a senior operations and technology executive offering significant career experience developing strategic plans, managing multimillion-dollar P&L’s, delivering significant cost savings, and ensuring customer expectations are exceeded, I am confident of my ability to quickly become a vital contributor within your company.

As I search for new opportunities, I was excited to learn of your need for an executive with my qualifications and expansive career experience. As a top talented executive leader, I have reversed financially declining operations, retained all customers during a time of corporate instability, fueled profitability gains 200%, and guided a global expansion into 98 countries. Should your company be searching for a senior executive who is technically savvy, passionate about organizational growth, committed to operational excellence, and invested in employee development, then I am an ideal candidate with a proven executive level track record within various technologies, technology services, software development, operations, logistics, human resources, medical, financial, sales, manufacturing, ERP/CRM, enterprise infrastructure, and managed/professional services.

In an effort to expedite the selection process, I have briefly outlined some significant contributions made throughout my career:

Business Growth

Delivered a 200% increase in profits using innovative approaches and perspectives to decrease labor costs, enhance productivity, and ensure customer expansion.

Innovation

Slashed operational costs 25% while accelerating revenue 98% by incorporating integrated solutions (Siebel, PeopleSoft, and Enterprise One).

Organizational Design

Generated a 40% increase in revenues and profits by architecting a new operations structure.

You will find that I am an extremely driven executive who is valued for offering strong leadership competencies. I have been recognized for bringing an uncommon degree of direction, expertise, and intensity which is focused on the pursuit of goals. I thoroughly understand the power of magnifying my efforts through the motivation of others and have been highly successful in achieving and surpassing all goals through an engaging leadership style that breaks down barriers to success.

Even if on a purely exploratory basis, I would appreciate speaking with you regarding this position.

Sincerely,

Chris Hall

cell: 678-***-****

email: *********@*****.***

LinkedIn: https://www.linkedin.com/in/chrishallexec

Chris Hall

26 Pheasant Ridge Newnan, GA 30265

678-***-**** *********@*****.***

Senior Technology Executive

Executive - CIO – CTO – COO – President – Vice President

Collaborative visionary instrumental in delivering organizational growth/expansion using executive-level career experience spanning operations improvement, turnaround management, and strategic planning. Demonstrated success improving revenues, profitability, and business efficiencies/operations. Remove barriers to strategic goals, inspire progress, and leverage technical background to steer high-performance information technology organizations. Thrive on serving as a change agent who navigates the journey to a positive conclusion.

Career Experience and Contributions

Executive Consultant Atlanta, GA 2015 to Present

IT Professional and Managed Services start-up. Formed the strategy, model, and utilized relationships with senior leaders to create value opportunities.

Visionary Technology Solutions “VizTech” Duluth, GA 2006 to 2015

Global technology services company serving Fortune 500 companies from 100 locations worldwide with high-level IT support services customized to clients’ needs (24x7x365). TechForce, LLC was rebranded (name changed) to Visionary Technology Solutions “VizTech” in early 2014 and I remain a minority owner and investor in the company.

Executive Officer; 2012 to 2015

Direct Reports: 6 (EVP of Sales, VP of Support Services, Director of Purchasing, Director of Finance & IT, VP of Hardware Services, Contracts Manager; Indirect Reports: 50 (and 24,000 contracted field engineers).

Elevated to drive strategic vision for global organization experiencing continued operational, revenue, and profitability growth. Charged with ensuring resources are providing support essential in achieving project goals. Maintain relationships with senior decision-makers within established accounts, aggressively target new business opportunities, and develop long-range strategic plans key to delivering year-over-year success.

Reversed 5-year revenue decline within first 12 months of tenure; realized 25% revenue increase by overhauling the entire sales process, fostering new business relationships, and enforcing emphasis on customer engagements.

Retained 100% of all customers during period of corporate instability following sudden change in leadership.

Vice President, Internal Operations; 2008 to 2012

Direct Reports: 6 (Controller, Director of Information Technology, Contracts Manager, Hardware Services, Director of Supply Chain/Purchasing, Manager, Software Programming); Indirect Reports: 30

Selected to oversee core business operations spanning budget management, forecasting, tax planning/compliance, contract negotiations, HR, information technology (IT), project management, and new customer implementation. Teamed with other senior leadership and department heads to identify new opportunities for cost savings, workflow improvements, and new approaches to problem resolution.

Increased profit 200% despite steady revenue decline by creating and implementing innovative approaches and perspectives used to decrease labor costs and enhance productivity.

Lightened multiple cost burdens by renegotiating more favorable contracts, automating processes, developing real-time analytic solutions for labor management, and relocating facilities.

Provided steady leadership during time of senior leadership disconnect and corporate uncertainty.

Vice President, Support Services (Global/Worldwide Services); 2006 to 2008

Direct Reports: 5 (Support Services Manager, Call Center Manager, Field Services Coordinator); Indirect Reports: 55+ (and 24,000 contracted field engineers)

CHRIS HALL 678-***-**** Page 2 of 8

Spearheaded development of division operations serving clients across 115,000 project sites in 100 different countries. Built strategies and established processes for delivery of on-site and remote information technology support services involving helpdesk support, site/global implementation and deployments, software and hardware troubleshooting, complex project delivery, project management, and consulting. Mobilized field engineering workforce of more than 24,000 individuals operating within a 24/7/365 environment. Negotiated profitable and customer-centric Service Level Agreements (SLA’s) key to igniting sales revenue gains.

Fueled revenues and profits 40% within 18 months by establishing new support operations structure.

Led effort to expand from North American-based operation to global entity supporting customers in 98 countries within just 7 months’ time by working with sales and customer relationship staff to penetrate new markets and accounts.

American Heart Association Marietta, GA 1999 to 2006

Non-profit organization composed of 300 local offices, 3,500 employees, and over 22 million volunteers

Vice President, Information Technology (Southeast Region); 2000 to 2006

Direct Reports: 5; Indirect Reports: 40; Budget: $33+ million national/ $3 million regional

Helmed information technology operations for Southeast Region as well as national initiative, with annual technology budget of up to $33+ million. Conducted strategic planning and systems operations analyses, aligning feasibility with corporate goals for best outcomes. Oversaw regional and national technology initiatives and programs involving architecture, security, voice/data, infrastructure, and training.

Realized 98% revenue growth and 25% decrease in operational costs by driving extensive overhaul of business systems to incorporate integrated solutions spanning CRM (Siebel), human resources automation (PeopleSoft), and finance (EnterpriseOne).

Increased customer satisfaction 125% and slashed time-to-resolution 200% with multiple improvements in software, training, infrastructure, technology management tools, communication, training, and process enhancements.

Led group of regional and national IT leaders in establishing a national information technology program with a $33 million technology operations budget spanning 300 US-based locations and serving 3,500 employees.

Drove aggressive national infrastructure modernization effort involving the planning and implementation of the migration of 16 disparate domains to one single domain, migration to Active Directory, MS Exchange, SMS, VoIP, and QoS involving 300 offices.

Director, Information Technology (Southeast Region); 1999 to 2000

Direct Reports: 5; Indirect reports: 40; Budget: $1+ million

Guided team charged with implementing system deployments and software upgrades. Developed strategic relationships with third party vendors and established procurement processes and procedures key to optimizing IT performance and positively impacting business performance.

Earlier Career Experience: Alltel Information Systems, Inc. – Technical Management Roles; ABACUS Computer Group, Inc. – Technical Management Roles

Education and Credentials

Education

Georgia State University – Information Systems/Management

Georgia College - Information Systems

Certifications

Microsoft Certified Systems Engineer (MCSE)

Microsoft Certified Professional (MCP)

Technology

Exchange, Cloud Computing, Siebel, PeopleSoft, J.D. Edwards, EnterpriseOne, Oracle, SAP, .NET, C++, Java, Foundation, Windows 2000/XP/2003/2007 server/NT, Linux, UNIX, AS/400, Data Center, Novell, LAN/WAN, HTML, ActiveX, Visual Studio, Crystal Reports, Heat, TCP/IP, Wireless, Lotus Notes, Sarbanes-Oxley (SOX), Six Sigma, Remedy, SMS, Active Directory, Healthcare, Financial, IOS, Salesforce, SAAS, Cisco, Insurance, Pharmaceutical, SQL

Chris Hall

26 Pheasant Ridge Newnan, GA 30265

678-***-**** *********@*****.***

ADDITIONAL TECHNOLOGY SERVICES, INFRASTRUCTURE, AND OPERATIONS DETAILS

To whom it may concern

Below are a few more selected items and accomplishments as it relates to Technology Services, Infrastructure, and Operations. I am a results-focused, hands-on, and decisive leader with an extensive technology background which spans both business and technology operations but which also includes finance, human resources, process improvement, team facilitation, systems/network management, and global services. Dedicated to providing businesses and end users with efficient, reliable, and cost-effective business solutions, services, and strategies, I believe my qualifications, knowledge, and proven track record of more than 24 years would greatly benefit your organization.

Throughout my career, I have consistently demonstrated exceptional leadership and communications aptitudes, facilitating the strategy-to-completion of mission-critical projects as well as the implementation of high-impact initiatives, strategies, and solutions. I have led revenue growth opportunities, business development, streamlined internal operational functions, and led cost savings initiatives through contract negotiations, careful resource management, strategic planning, and tactical delivery. Please see the below specific and hands-on technology related details.

Visionary Technology Solutions “”VizTech” career/technology overview (2006-current):

Specific Technology related details:

oProvided end-to-end technology services to many well known companies (To be provided during discussions and include medical, aerospace, software, government agencies, retail, manufacturing, SAAS, cloud, technology OEM, etc.). Services included but were not limited to hardware, software, network design/implementation, infrastructure, integration, break-fix, capacity management, active directory, Call Center, Helpdesk, mobile devices, software development, logistics, security, M&A reviews, and more.

oInternal technology infrastructure and operations which included 100 locations, VoIP, CRM, ERP, Software Development Cloud, SAAS, etc. for internal needs and external customers.

o115,000+ locations serviced in over 100 countries. One customer specifically has over 500 global locations, 180,000+ servers, and all service operations fell under my leadership and responsibility.

oProject and Program Technology Management services for a variety of customers which include many of the fortune 50 companies (To be provided during discussions)

oServer installations, circuit upgrades, router configurations/installations, VPN, server upgrades, infrastructure enhancements, end-user satisfaction, remote monitoring, and many other services provided.

oDeveloped, implemented and communicated strategic vision within the business to meet changing market demands.

oDeveloped and implemented key measurements to exceed SLA requirements and to facilitate streamlined processes.

oConducted effective assessments of the capabilities, issues, and opportunities to further enhance offerings.

oManaged the development and implementation of customer satisfaction improvement activities for the company's internal and external customers.

oSignificant Disaster Recovery experience.

Executive Officer (2012 to current). Elevated to drive strategic vision for global organization experiencing continued operational, revenue, and profitability growth. Charged with ensuring resources are providing services essential in achieving project goals. Maintain relationships with senior decision-makers within established accounts, aggressively target new business opportunities, and develop long-range strategic plans key to delivering year-over-year success

Vice President of Operations (2008-2012). I led several diverse and strategic departments focused on both internal and external customers. The company’s strategy, organizational goals/objectives, P&L, operational efficiencies, improving profitability, and the competitive edge in the market place were the key goals and objectives. Human Resources, Finance, Accounting, Training, Contracts, Facilities, Systems and Software Development, Delivery Methodology, Project Management, new Customer implementations, Information Technology Infrastructure, and Operations. (reporting to the President/CEO)

Vice President of Support Services / Global/Wordwide Services -- (2006-2008). I led, leveraged, and managed the support and services organization to build, develop, and deliver services and strategies to over 115,000 global sites in over 100 countries through effectively leveraging a base of over 24,000 field service engineers to provide both on-site and remote service support capabilities. The capabilities continue to deliver a variety of customized services for large global corporate clients and smaller North America based clients for everything from the smart phone to all datacenter related technologies. (reported to the President/CEO)

American Heart Association career/technology overview (1999-2006):

Vice President of Information Technology for the American Heart Association. I determined and instituted technology initiatives throughout US locations, oversaw the strategic and operational management, oversaw the operating/capital budgets, managed both technology and business departments, ensured appropriate client relationships, and developed effective systems. Notably, I lead the overhaul of the association’s national technology infrastructure, consolidation of 16 domains into a central domain, and completed technology integration endeavors (Siebel, PeopleSoft, EnterpriseOne, etc) to assist in the achievement and management of a 98% annual revenue increase. (reported to the Executive Vice President of the American Heart Association)

oDecreased telecommunications costs by 35%, WANs by 50%, copiers by 25%, and general IT equipment by 30% through contract negotiations.

oDirected WAN infrastructure improvements for 300+ offices, including 150+ PIP circuits and 150+ offices connected through other services, utilizing Cisco routers/data switches to ensure QOS, disaster recovery, and other packet prioritization processes for maximum availability and response time.

oEnhanced companywide performance by 125% and reduced resolution times by 50% by ensuring the optimization of existing technology while integrating and leveraging new solutions to enhance companywide performance.

oConsolidated 16 regional domains into a single national domain with Active Directory, SMS, Exchange, VoIP solutions, standards, and telecommunications initiatives, overhauling the national technology infrastructure.

oAdministrated the design, development, and institution of an integrated helpdesk tracking system for business systems support.

oImproved software licensing management and enhanced the effectiveness of remote diagnostic/repair services through the oversight of the creation and execution of a Microsoft SMS solution.

oDirected and implemented a three-tier support structure, including an enhanced help desk as well as desktop/network and project/special needs support for development throughout cities around the world.

oLed nationwide client-side desktop/laptop upgrades to Windows 2000 and XP for 3,500+ workstations in 300+ offices, in addition to server-side upgrades to Windows Server 2000 and 2003 for 250 servers throughout 200+ offices

oContributed to a 98% revenue increase through the design, enhancement, implementation, migration, and management of technologies and processes.

Alltel Information Services (1995-1999):

Headed a management team consisting of 18 direct reports which included IT associates, directing project managers, help desk technicians, hardware/software technicians, and systems/network administrators. Led support team which delivered technology services for software developers in Atlanta, Jacksonville, Pennsylvania, UK, and Manila. Responsible for department P&L and the maintenance of an enterprise-wide Novell and NT server environment. Initiated in-depth training, clearly communicated processes/procedures, and enforced team accomplishment recognition to improve technical support team productivity.

oDirected and implemented a three-tier support structure, including an enhanced help desk as well as desktop/network and project/special needs support for development throughout cities around the world.

oDirected the design, development, and implementation of an integrated helpdesk tracking system for the support of business systems.

oResponsible for the support of an enterprise wide, multiple Novell and multiple NT server, environment. Includes service and support for AS/400s, various Unix systems, and Mainframes.

oSpearheaded the design and deployment of Microsoft SMS to improve the effectiveness of the support teams’ remote diagnostic and repair capabilities while providing additional improvements with software license management.

oCoordinated successful upgrade project to Windows 95, OS/2, and Windows NT for all developers. Also included a successful conversion and migration from MsMail to Lotus Notes.

oImproved productivity of technical support team 25% by initiating in-depth training, effectively communicating processes and procedures, and recognizing team accomplishments to boost morale.

Confident in my ability to produce similar feats for your organization, I encourage a personal meeting in which we can discuss my abilities as they align with your current needs. Please contact me as indicated above to schedule a convenient time to speak. Until then, I anticipate your positive reply and thank you for your kind consideration.

Sincerely,

Chris Hall

cell: 678-***-****

email: *********@*****.***

LinkedIn: https://www.linkedin.com/in/chrishallexec

Chris Hall

26 Pheasant Ridge Newnan, GA 30265

678-***-**** *********@*****.***

ADDITIONAL LOGISTICS AND MANUFACTURING RELATED DETAILS

To whom it may concern:

Leading strategic, operational, and technological initiatives instrumental in accelerating revenue, improving efficiency, and guiding strategic projects is what I do best. As a senior operations and technology executive offering significant career experience developing strategic plans, managing multimillion-dollar P&L’s, and delivering significant cost savings, I am confident of my ability to quickly become a vital contributor within your company.

As I searched for new opportunities, I was excited to learn of your need for an executive with my qualifications and expansive career experience. As a top talented executive leader, I have reversed financially declining operations, retained all customers and employees during a time of corporate instability, fueled profitability gains of 200%, guided a global expansion into 98 countries, and reduced operational costs 25%+ on multiple occasions through various innovations and strategies. While the industries I have prospered are listed as “Technology” with VizTech and “Medical/Research” with the American Heart Association, my Manufacturing and Logistics industry experience attained through core business functions and through partnering with various customers will be of great benefit for your company.

Manufacturing Experience/Relationships:

Leading a Professional Services and Managed Services organization has enabled me to partner with many manufactures from the medical, automobile, consumer, retail, and technology industries to provide best in class products and services. The primary functions which I believe relate to this opportunity include technology, manufacturing, logistical, repair, and system/software services (ex. on-going product maintenance, product quality, product quality reviews, failure analysis, reporting, engineering design/re-work, re-work action plans, product defects, systemic issues, root cause analysis, intellectual knowledge, just in time inventory planning, supply chain, etc.) to ensure successful manufacturing and ongoing customer retention for a variety of products which are utilized by many organizations and individual consumers.

– Medical Manufacture, Medical Supply, and Medical Technology

– Medical Manufacture

– Paint Manufacture

- Aerospace Manufacture

– Automobile Manufacture

– Aerospace Manufacture

- Auto Parts Company

– Metal and Industrial Manufacture

– Cosmetics Manufacture

– Office (printer and copier) Manufacture

– Technology Manufacture

– Technology Manufacture

– Digital Signage Manufacture

– Toy Manufacture

**, etc. – Technology Manufactures

In addition to the above listed Manufacture related companies and sites, there are a few other customers and relationships which remain noteworthy. (To be provided during discussions and include medical, aerospace, software, government agencies, retail, manufacturing, SAAS, cloud, technology OEM, etc.)

Logistics and Supply Chain experience and integration

Many VizTech customers outsourced their entire post initial delivery Logistics, Reverse Logistics, SupplyChain, and Repair services to VizTech. Based on customer and business needs, many days consisted of over 5,000 piece parts being pulled, packaged, and shipped/received from 100 different locations with many items needing to be processed through our internal post-Manufacturing, Repair, and Integration facility for specialized builds and configurations. 99.99% piece part and .01% whole units. A majority of part SKUs (piece part/sub-components and whole units) required serialization to assist with usage, tracking, warranty services, OEM exchange, FIFO, failure analysis, cycle counts, demand over duration, inventory planning, and all other Supply Chain related needs. Many items retain and hold varying manufacture and OEM warranties (1-year, 3-years, and 5-years) which must be tracked and managed. Thus, the integration and innovation of systems and processes to easily enable all Supply Chain, Manufacturing, Accounting, Operational Services, and Warranty management functions were paramount. The seamlessly communications of these functions along with third parties (OEM manufactures, FedEx, UPS, DHL, International shipping requirements-VAT taxes, import/export paperwork, vendors, etc) greatly reduced operational costs and errors while increasing productivity and ensuring appropriate inventory availability.

I appreciate your time attention and I would appreciate speaking with you regarding a leadership position with your company.

Sincerely,

Chris Hall

cell: 678-***-****

email: *********@*****.***

LinkedIn: https://www.linkedin.com/in/chrishallexec

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