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Resume:
LALITA A/L KRISHNAN
No. **-**, Block **, Taman Sri Sentosa,
Jalan Klang Lama, 58000 Kuala Lumpur
Mobile Number: +011-****-****
E-mail: **************@*****.***
OBJECTIVE: Dedicated and focused Administrative who excels prioritizing completing multiples tasks simultaneously, and following through to achieve projects goals. Answer a high volume of incoming calls while handing in- person inquiries from client and collogues. Flexible and hardworking with strong drive to succeed .
SKILSS AND ABLITIES
Hardworker, quick leaner and ability to assume responsibility
Will work under pressure as part of the team
Ability to work fast paced, intensive environment smoothly
Proven written and oral communication skills
Proficient in managing business correspondences
Ability to organizes person work priorities
Knowledge of filling and updating records
Adept at making travels and accommodation arrangements
Working knowledge of booking keeping task
Solid knowhow general office procedures
Ability to work independent and as part of team
Internet savvy with proven proficiency in using Microsoft Office application
Well groomed appearance
PROFESSIONAL EXPREINCES
Employer : Airpak Express (M) Sdn Bhd
Period : 11th January 2010 – 08th December 2010
Position : Corporate Division & Pending Department Executive RESPONSIBILITIES:-
Handle inbound calls from customer, supplier and third party
Handing inbound and outbound e-mails from branches and client
Manage and sort daily courier services delivery an distribution and mail sorting
Attend to all inquiries and complains from internal and external customers,direct them to the right department for any escalation
Calls customers client for undelivered parcel and document direct them to accurate time and place.
Traces status of parcels or document through Expediting Department
Maintain liaison with others departments for delivery completion
Responsible for high value shipment from corporate client
Analyzes transactions,corrects records and adjust error
Maintain filling system in a proper manner
Liaises with supervisor, drives and riders on the delivery time Employer : Hidden Asia Travels and Tours (M) Sdn Bhd Period : 13th December 2011- 28th March 2013
Position : Operation cum Administrative Officer
RESPONSIBILITIES:-
Handle all travel arrangements and reservations
Arrange offsite events and preparing staff schedule
Handle all media and public relation inquires
Ensure that unit meets existing aging and productivity goals
Greet numerous visitors, including VIP’S, walk in client vendors and interview candidates
Managed the day-to-day calendar for company directors
Prepare the invoice, reports,memos letters and others document using words processing
ordering products and services;
Ordering product etc:- stationery, pantry item and necessary thing need to office and management
Employer : Sovo Sdn Bhd
Period : 9th April 2013 – 15th November 2015
Position : Client Support Officer & Administration RESPONSIBLITIES:-
Answer incoming multiple calls from client’s customer using PAXB system
Receives customers request via e-mails and, telephone, analyzes request, provides information requested or ascertains who can best can provide the information and routes the requested to the proper person
Send notification on time to client without any delay
Arrange letters and parcels received according to company name
Maintain and filling all the form’s in proper manner :- registration, termination, agreement, corporate letters,
Managed receptionist area, including greet and usher visitors and client
Maintain front desk and reception area in a neat and organized fashion
Served as central point contracts for all outside vendors needing to a gain access to the building
Research and collect database need by management in deadline EDUCATION HISTORY : Year 2004 – Year 2009
Sijil Penilaian Malaysia (SPM)
Year 2009 – Year 2011
Basic Computer Courses
MISCELLANEOUS : Expected salary – RM 2,300.00 (Negotiable) REFERENCES : Available Upon Requested
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