Customer Service Medical

RESUME

AMINATA BANGURA

*/** ******* ******, *********, NSW 2196.

Tel: 02 85023360, Mob: 041*******.

Email: *********@*****.***

Profile

Experience with medical terminology

Experience in handling hazardous material

Highly valued customer service

Knowledge of the child protection system and experience in child’s health

Experience in demonstrating commitment to working in partnership with patients and families in order to ensure consumer participation in decision-making process in relation to patient care and the delivery of care.

Experience in working within legal and ethical practice guidelines

Experience in the scientific collection, testing, analysis and quality control of production samples

A highly competent, people-centered and dynamic person

An excellent communicator fluent in English with proven ability to effectively interact with people of diverse nationalities and comfortable working in a multi-cultural set-up

A proven problem solver, a team player and able to work unsupervised

Work well under pressure and time constraints within high volume environments

A flexible, sociable personality and a quick learner

A result-oriented, hardworking and a honest employee

Ability to provide appropriate solutions to working practices aiming at a high performing culture that emphasizes quality, productivity and standards

Highly competent individual inclined towards achieving desired goals and career heights

Attention to detail and optimum quality

Good understanding of nursing skills

IT Skills

Proficient in Microsoft Office applications including (MS Word, PowerPoint, Excel, Access) and IBM SPSS Statistics Software

Mastermind Business and Monitoring Software for monitoring home and Commercial alarm system.

Education and Other Training

Date Institution Country. .

2012-2015 School of Nursing

Master of Nursing University of Sydney, Sydney Campus NSW-Australia

2008-2011

Bachelor of Medical Science School of Biomedical Sciences NSW-Australia

(Major in Medicinal Chemistry) University of Western Sydney

Campbelltown Campus

2004 – 2007

High School Certificate Burwood Girls High School NSW-Australia

(HSC) Croydon NSW 2134, Australia

Others Qualifications

Current Applied first Aid Certificate NSW, Australia

Full NSW drivers Licence NSW, Australia

Security Licenses 1E (Monitoring Electronic Alarms) & 2BC NSW, Australia

(Selling Security Product)

Manual Handling, communication, infection control cardio pulmonary resuscitation, and OHS with ongoing training of patient safety, team work, work culture, ethics, working with diverse background.

Hobbies: Traveling, reading and playing tennis

Clinical Placements

Institution Date

Liverpool Hospital (4 weeks) June- July, 2012.

Campsie Healthcare Medical Practice (2 weeks) July 2013

Concord Centre for Mental Health (CCMH) (3 weeks) January 2015

Westmead Hospital (2 weeks) February 2015

Nepean Hospital Emergency & Medical Surgical Unit March – May, 2015

Work Experience

Date & Position Institution Country

2011-2014, Alliance Health Nursing Agency

Assistant in Nursing: Westmead Hospital Australia NSW

Wards: Cardiology, Intensive Care Unit, Day Surgery, Geriatric/Rehabilitation

Duties:

Performing General Procedural Skills (Patient assessment BP, Temperature, respiratory rate, Heart rate, Oxygen Saturation); Urinalysis; ECG; Health Education Sessions; Pain Assessment; Collection of specimen (urea only);

Performing minor procedure/ wound care such as sterilization protocols using autoclave machine, assist with wound dressing, Swabs (MRSA & VRE)

Physical assessment, pressure area assessment, falls risk assessment, nursing history, family assessment, preoperative assessment, post-operative assessment.

Performing Blood Sugar Level (BSL) test

Perform Glucose Tolerance Test (GTT), Urea Breath Test

Taking patient weigh, height & calculates BMI

Communicate with patient in a therapeutic manner

Capable of choosing the correct test tube for blood collection

Hand hygiene, manual handling, standard precautions (PPE), Additional precautions (isolation)

Maintain patient confidentiality, Respect patient right, Showering, bed making, transferring, Mental Health assessment, General health assessment

February, 2013.

Technical Assistant Officer Westmead Hospital NSW Australia

Duties:

Perform sample preparation and technical analysis following conventional methods.

Undertake the receipt and registration of samples and maintenance of laboratory records.

Operate, calibrate, and maintain specialized laboratory instruments or equipment.

Produce results in accordance with quality control requirements, and participate in the laboratory’s QA/QC program, such as audits, control charting, equipment calibrations, proficiency tests and maintenance of laboratory records.

Carry out laboratory duties such as performing cross checks on data, preparation of sample bottles and scientific glassware, and bottle orders for clients.

Perform any other assigned duties at the classification level that are within the employee’s competence and training.

2009-2011, (2yrs 6mths Contract)

Peer Assistance Study Session University of Western Sydney Australia

(PASS) Facilitator & Lab Campbelltown Campus Sydney (NSW)

Assistant

Duties:

Tutoring 1st and 2nd year students on units such as analytical chemistry, organic & inorganic chemistry,

Conducting study skills sessions, assist student struggling with completing or understanding lab procedure.

Training students to have academic independence and help create the requisite learning environment for student’s activities.

Prepare chemical solutions, reagents and specimens for microscopic examination,

Perform laboratory tests, analyze and report findings, investigate atypical results and discrepancies to determine causation

Recommended improvement that increased efficiency and lowered costs, strictly follow lab protocols, sanitation standards and testing procedures,

Ensure compliance with university requirement and laboratory procedures, including maintaining cleanliness of lab equipment, instrument and work area

synthesis/purification of protein using chromatography method, gel electrophoresis, peptide mapping, isolated target proteins and obtained pure samples to enable further structural studies

2011- to Time, Full Time

Monitoring Services TYCO Australia NSW

Representative Officer

Duties:

Selling security product and troubleshooting over the phone, use Mastermind monitoring and business software to monitor electronic alarms

Perform data entry, update PAP details, book technicians to attend client site to install or fixed alarm system, helped coordinate promotions, take inbound and outbound calls

Performing customer services

Referees

1).Kavita Pandaram 2).Reshmi R Nair

Clinical Facilitator Clinical Facilitator

Westmead Hospital Nepean Hospital

Mobile: 045******* Mobile: 040*******

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