Office Assistant

ALFONSO A. ARREDONDO

PASADENA, CA *****

Cell: 626-***-**** – *****************@*****.***

SUMMARY

Enthusiastic and well-organized Certified Office Assistant with solid background in Word,

Excel, Outlook, schedule management and event planning.

Competent Professional Office Assistant with ability to manage a busy office and provide

excellent customer service to all clients.

Customer service professional dedicated to effective team management and customer

satisfaction.

Professional phone etiquette Accounting familiarity

Excellent communication skills Filing and data archiving

Customer service-oriented Certified Computer Office Assistant

Works well under pressure Spreadsheet management

Team building. Skilled with HR policies. Critical thinker

Conference planning

HISTORY

03/2014 Office Assistant / Recovery Collector / Team Leader

Quality Acceptance Van Nuys, Ca 91411

Cross-trained and backed up other customer service staff

Met all customer call guidelines including service levels, handle time and productivity. Familiar

with FDCPA procedures.

Communicates credit decisions to the sales force consistently, effectively, clearly and timely.

Promptly responded to inquiries and requests from prospective customers. Process skip trace

to locate debtors where about

Strong leader of customer support staff.

Developed highly empathetic client relationships and earned a reputation for exceeding service

standard goals.

11/2012 Office Assistant / Recovery Collector / Customer Service Specialist

Westlake Financial Services Los Angeles, Ca 91010

Investigated and resolved customer inquiries and complaints in an empathetic manner.

Met all customer call guidelines including service levels, handle time and productivity.

Promptly responded to inquiries and requests from prospective customers.

Trained staff on operating procedures and company services.

Devised and published metrics to measure the organization's success in delivering world class

customer service.

Maintained up-to-date knowledge of product and service changes

Solved unresolved customer issues.

05/2000 Collector / Bankruptcy Agent

Community Commerce Bank Los Angeles, Ca 90022

Act as a liaison between Community Commerce Bank and affiliates, ensuring that policies and

procedures are followed including compliance with federal regulations.

Files and reviews early dismiss or other relevant proceeding in cases where negotiations have

failed.

Timely completion of all projects and / or additional assignments using business-related

applications.

Investigated and resolved customer inquiries and complaints in an empathetic manner.

Met all customer call guidelines including service levels, handle time and productivity.

Keep work flow to exceed quality service goals.

Diploma / College Credit: Business Office Applications (Word, Excel, Outlook, etc.)

Pasadena City College - Pasadena, CA

Diploma / College Credit : Business Office Occupations (Office Clerk, Office Assistant)

Pasadena City College - Pasadena, CA

Diploma / College Credit : Business Communications / Accounting Principles

University of Phoenix - Pasadena, CA

Diploma / College Credit : Banking & Financing Occupations (Teller, Banking Operations,

Merchant Window)

Pasadena City College - Pasadena, CA

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