Customer Service Sales

Patrick W. Holtzhauser 970-***-****

*** ***** ****** – Sterling, CO 80751 ********************@*****.***

CAREER OBJECTIVE

Outgoing, motivated team player eager to contribute dynamic customer service, administrative, supervisory, team building, and organizational skills towards supporting the objectives of an organization that rewards reliability, dedication, and solid work ethics with opportunities for professional growth.

PROFESSIONAL EXPERIENCE

DP Electronics – Sterling, Co 2014-Present

Assistant Store Manager / Service Technician (2014-Present)

Responsible for managing/training 2-3 new personnel as one of the duties of Assistant Manager.

Present a professional, organized branch, generating a positive image and supporting business growth.

Established, cultivated and maintained customer relationships.

Entrusted with managing and balancing cash receipts and deposits.

Streamlined operational procedures and processes to boost efficiency, productivity, and quality assurance.

Proficiently manage regular stock ordering as well as special orders.

Managed customer relations, in house and company IT tasks, including installation and configuration of security systems.

Spearheaded in house remote and field troubleshooting/repair of computers and networking components.

TeleNetwork Partners At Home - Sterling, Co 2013-2014

Technical Support Agent L1 (2013-2014)

Responsible for level one technical support, servicing technical and customer support needs.

Proficiently supported DSL and dialup connectivity issues for PPPoE and DHCP residential accounts end to end connectivity.

Provided top notch customer service, striving for first contact resolution, by successfully utilizing client supplied tools, as well as personal knowledge of networking, hardware and software pc troubleshooting.

Sterling PC’s and Electronics - Sterling, Co 2011-2013

Computer Technician L1 (2011-2013)

Provided retail support and repair of computer hardware and software.

Provided on call support service for computer repair.

Performed service work through remote access, as well as for walk-in clients.

Proficiently supported the configuration of network OS and components, as well as resolve connectivity Issues.

VIPdesk At Home - Sterling, Co 2010-2011

Brand Ambassador (2010-2011)

Proficiently answered inbound calls and connected clients with screened and highly rated professionals in their area.

Analyzed project type of customer to determine best service professional for their project.

Exceeded performance metrics, as well as provided over the top customer service.

Colorado Tek 2000 - Sterling, Co 2000-2009

Computer/Network Engineering (2000-2009)

Maintained day to day retail operations of computer sales and repair business.

Responsible for administration, sales, repair and consulting.

Developed business plan and operations for sales, service department, both in-house and field technician.

Provided on-site and in-house consulting and support for private and commercial clients.

Managed 3 employees, overseeing sales and support, as well as performing administrative tasks including reporting, inventory and light accounting.

Advanced Computer Services - Sterling, Co 2000-2003

Technician/Customer Support/Sales (2000-2003)

Responsible for building new computers and repair as Service manager.

Successfully sold new units, peripherals and upgrades.

Provided training to new techs and interns.

SYKES - Sterling, Co 1993-1998

Technician / Customer Support Engineer (1993-1998)

Provided incoming phone and email support for fortune 500 clients.

Established and managed several help desk support processing such as; phone, web technical database and IM Tools.

Primary trainer of new and existing help desk engineers.

Aided in documenting and implementing ISO procedures; also part of quality team.

Aided in implementation of over 10 accounts including training of engineers.

Client trained and certified on many hardware and software platforms.

oClient Certifications: Novell Dos 7, Novell Netware – DMS, 3Com, Packard Bell, Dell, Intuit, MS Office, Caere and SGI System Administration.

EDUCATION

Certification in Digitronic Technology, Southwest Technical College – Oklahoma City, OK

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