Customer Service Sales

Alex Stoltzfus

**** ********* ********, *********, ***** 760**-***-***•6011 • **********@*******.***

P&L EXPERIENCED MANAGER WITH EXTENSIVE SALES BACKGROUND IN THE AUTOMOTIVE AND ADVERTISING INDUSTRY.

Multifaceted Sales Leader who develops unique processes, increasing sales volume in varied arenas.

• Boosted sales $700k annually by developing and marketing new automotive advertising product.

• Instrumental in consistently bringing in new business while continuing to upgrade current clients.

Bottom-Line Strategist who sees problems as opportunities.

• Developed a solid customer base utilizing outstanding customer service and client retention techniques.

• Produced an 800% sales increase over previous year through development of improved sales processes.

High Detail Self Starter with a track record of making things happen.

• Took a lead role in implementing a new advertising product targeting automotive dealers.

• Managed sales accounts from start to finish providing a single point of contact for all accounts.

Business Administration • Armstrong State College • Savannah, Georgia

Computer Knowledge • Quick Books, Word, Excel, SalesForce.com

700Credit, Torrance, CA 2006-2015

Regional Sales

• Established new accounts for credit reporting and compliance solutions to the automotive industry.

• Consulted with clients on methods to be compliant with government rules and regulations.

• Consistently outperformed company goals in new sales and customer retention.

Shoppers Publishing, Grand Prairie, Texas 2001 - 2006

Account Executive

• Developed new customers and increased customer retention through innovation and customer service.

• Assisted automotive dealers in creating advertising campaigns to increase their dealership sales.

• Created page layout and reports to benefit both the client and the publisher.

Fort Worth Star-Telegram, Ft. Worth, Texas 1994-2001

Account Executive

• Assisted Publisher in developing and implementing the Deals on Wheels advertising section.

• Established new customers and increased customer retention through creativity and customer service.

• Consistently a top performer with substantial increases in sales volume each year.

Command Performance, Dallas, Texas 1991 - 1994

Store Manager

• Managed all aspects of a retail store operation including supervising a staff of fourteen employees.

• Oversaw sales, customer growth, inventory, accounting, employee motivation, and sales training.

• Consistently a top performer in both customer retention and retail sales.

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