Customer Service Project Manager

Donald S. Toth

*** ********* *** *******, **** **001

440-***-**** ***********@*******.***

Skill Summary:

College educated, experienced project and production manager in both manufacturing and construction operations. Responsible for supervision, project scheduling, bidding, code compliance, recordkeeping, and coordination of construction and vendor relations. As a team leader, responsible for leading large teams of production and skilled tradespeople in achieving targets in a safe, efficient and coordinated manner.

+ OSHA Compliance + Rolling Steel Production

+ Safety Training + Commercial Construction

+ Customer Service + Residential Construction

+ Union/Employee Relations

Work Experience:

Quality Control

United States Steel, Inspector - 4 Seamless (1.900” to 4-1/2” OD Seamless Manufacturing), Lorain, Ohio 9/2013-Present

Verify seamless product to confirm it meets customer specifications.

Identify and document any quality concerns to the finished product that would delay shipment.

Comply with all OSHA safety regulations that are required to perform the job.

Production Management

Republic Engineered Products, United States Steel, Shift Manager- Rolling Division, Lorain, Ohio 1973-1987 and 2007-2009

Improved production and quality of product by implementing time management and quality control standards

Directly supervised thirty to fifty Union personnel per shift

Managed the scheduling to meet customer demand

Assured adherence to all safety and environmental protocols and regulations

Project Management-Construction

Project Manager - Commercial and Residential Divisions, Fellhauer Mechanical Systems, Inc. Port Clinton, Ohio 2006-2007

Scheduled, coordinated and oversaw activities of up to 25 skilled tradesmen (Electrical, HVAC and Plumbing) in commercial, industrial and residential environments.

Maintained communication with customers to assure on time and on budget completion of projects and to the highest quality standards

Purchased material and equipment as needed

Maintained safety training, record keeping, OSHA compliance auditing

Project Manager: RLR Construction Elyria, Ohio; Suburban Homes Medina, Ohio; Wheaton Homes, Brecksville, Ohio 1987-2002, 2003-2004, 2004-2006

Priority with each position was to maintain on time delivery and within budget

Provided administrative management of all aspects of production throughout each project, including bidding, purchasing, permit process, code compliance, trade and supplier coordination

Customer Service: Maintained communication with homebuyers to review production schedules and any cost issues

Implemented desired enhancements and assured mutual understood goals and objectives

Education:

Remington College, Associates Degree, North Olmsted, Ohio April 2012

Dyke College, Cleveland, Ohio 3.8 GPA, Completed 140 hours of course work towards earning a Bachelor’s Degree in Business Management

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