Customer Service Sales

Keyanna Lewis

*** ***** ***** **., *****, TX **640

Home: 903-***-**** - **********@*****.***

Professional Summary

Friendly and enthusiastic [CSR] with [10] years of specialization in [Customer Service]. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times.

Skills

Experience

Telecommunications

Clerical

Active Learning

Complex Problem Solving

Critical Thinking

Speaking

Active Listening

Customer and Personal Service

11/2012 to Present Claims Examiner

Blue Cross Blue Shield - Marshall, TX

Investigate, evaluate and settle claims, applying technical knowledge and human relations skills to effect fair and prompt disposal of cases and to contribute to a reduced loss ratio.

Resolve complex, severe exposure claims, using high service oriented file handling.

Pay and process claims within designated authority level. Examine claims investigated by insurance adjusters, further investigating questionable claims to determine whether to authorize payments.

Verify and analyze data used in settling claims to ensure that claims are valid and that settlements are made according to company

practices and procedures.

01/2009 to 11/2011 Escalation Specialist/ CSR

Sitel Corp. - Longview, TX

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Check to ensure that appropriate changes were made to resolve customers' problems.

Determine charges for services requested, collect deposits or payments, or arrange for billing.

Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.

Refer unresolved customer grievances to designated departments for further investigation.

Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or

adjusting bills.

02/2007 to 06/2008 Sales Associate/ Cashier

Dillard's Department Store - Longview, TX

Determine charges for services requested, collect deposits or payments, or arrange for billing.

Solicit sales of new or additional services or products. Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions

taken.

Education

12/2015 Associate of Applied Science: Business

TSTC - Marshall, TX

Community Service

Royal Princesses Ministries, Mentor, Partners in Excellence Award

Awards

Partners in excellence was a award I received in 2010 voted by my peers, I was flown to Colorado for a banquet with other winners from other facilities across the USA hosted by the companies top executives.

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