Security Customer Service
Resume:
SAMIR MAROUDI
Orlando, Florida 32831
Cellular 407-***-****
*************@*****.***
Objective
I am seeking a challenging career opportunity in which my experience, motivation and commitment to excellence will be utilized and advanced.
Qualification Highlights
Arabic as a Native Language
Translate Arabic and French documents to English such letters and memos delivered and received between Inmates and their family members
Interpret Oral and Vocal Conversations from Arabic to English
Write, listen and read target language in clear and concise grammar and pronunciation
Transcribe and analyze verbal communications
Perform document exploitation
Translate and review foreign language documents. Identify and extract information components
Provide input to reports
Fluent in Arabic, French and English languages (speak, read, and write fluently)
Able to work well under pressure in a fast-paced, hectic environment and to meet specific deadlines.
Basic Defense Tactics Certified
Security Officer-Class "D" and "G" Licenses (Revolver, and shotgun certified)
CPR and AED Certified
Over twenty five (25) years of customer service experience
Over twenty (20) years in Security business
Equipment- MS Windows, fax, copier, scanner, digital Video and Camera
Supervisory skills
Other Relevant Training (Health & Safety, Human Rights, Pressure Point Control Tactics, Cultural Awareness, and Crisis Intervention)
Organized and detail oriented
Flexible for overtime and changing priorities .
Experiences
State of Florida Department of Education- Osceola County, Florida
Substitute Teacher, 08/2015 – Present
•Meet and instruct assigned classes in the locations and at the times designated
•Implement the instructional plans prepared by the teacher
•Creates instructional plans with accordance with the district curriculum
•Maintain a classroom climate that is conducive to learning
•Maintain reasonable rules of conduct which encourage self-discipline and responsibility
•Guide the learning process toward the achievement of the district curriculum, goals and learning standards as determined in the instructional plans for the day
•Implement a variety of instructional techniques and instructional media as required in the instructional plans of the day
•Take all necessary and reasonable precautions to protect students, equipment, materials and facilities
•Maintain records as required by Law, District policy and administration policies
•Assist the administration in implementing all policies and rules and governing student life and conduct
•Serve as a positive role model for students demonstrating professionalism that includes a positive attitude, positive and respectful communication and professional appearance
•Communicate effectively with parents when needed
•Support the Mission and the Vison of the District
•Maintain a professional and positive rapport with parents, co-workers, administration and school board
•Maintain a Professional Appearance
State of Florida Department of Corrections, Orlando, Florida
Correctional Officer, 09/2006 – Present
Translate Arabic and French documents to English such as letters and memos delivered and received between Inmates and their family members
Interpret Oral and Vocal Conversations from Arabic to English
Write, listen and read target language in clear and concise grammar and pronunciation
Transcribe and analyze verbal communications
Perform document exploitation
Translate and review foreign language documents. Identify and extract information components
Provide input to reports
Listen and monitor Arabic and French conversations and calls over the phone between Inmates and their family members.
Interpret oral and vocal conversations from Arabic to English and vice versa
Supervise Inmates, Check inside outside perimeter fences, mobile patrol the perimeters, escort inmates from one area to another (Inside and outside the compound),conduct inmate and cell searches, respond to all type of emergencies, conduct inside and outside security checks, conduct inmates counts. Supervise Inmates at the hospital
Supervise inmates in penal institution in accordance with established policies, regulations, and procedures: Observe conduct and behavior of inmates to prevent disturbances and escapes.
Prepare written report concerning incidences of inmate disturbances or injuries.
Reprimand the inmate orally, and the report is taken so that formal action can be taken against the violator.
Keep daily records of the occurrences in the prison.
Orlando Utilities Commission-SFI Contract Security, Orlando, Florida
Armed Security Officer, 10/2005 – 09/2006
•Control access of employees, contractors, visitors and vendors to facility; verify identification of personnel via designated security databases.
Check badges of employees and resident visitors; verify authorization of visitors to enter facility, ensure that visitors complete appropriate logs required for access notify points-of-contact for visitor arrivals, issue proper badges to visitors and company personnel. Keep detailed logs and perform daily inventory of various badge media.
•Monitor movement of company, customer and employee property in compliance with established regulations; verify authorization of persons to carry property in or out of the facility.
•Ensure physical security of assigned area; maintain visual surveillance and notify appropriate personnel of security concerns.
•Interface with customers, visitors and program personnel; present professional image while enforcing company security regulations.
•Daily interaction with state and government agencies; corporate interaction and guest relations
Orlando Utilities Commission. Allied Barton Contract Security, Orlando, Florida
Armed Security Officer, 09/2004 – 10/2005
•Control access of employees, contractors, visitors and vendors to facility; verify identification of personnel via designated security databases.
•Check badges of employees and resident visitors; verify authorization of visitors to enter facility. Ensure that visitors complete appropriate logs required for access notify points-of-contact for visitor arrivals, issue proper badges to visitors and company personnel. Keep detailed logs and perform daily inventory of various badge media.
•Monitor movement of company, customer and employee property in compliance with established regulations; verify authorization of persons to carry property in or out of the facility.
•Ensure physical security of assigned area; maintain visual surveillance and notify appropriate personnel of security concerns.
•Interface with customers, visitors and program personnel; present professional image while enforcing company security regulations.
•Daily interaction with state and government agencies; corporate interaction and guest relations
Orlando Utilities Commission-SFI Contract Security, Orlando, Florida
Armed Security Officer, 06/2003 – 09/2004
•Control access of employees, contractors, visitors and vendors to facility; verify identification of personnel via designated security databases.
•Check badges of employees and resident visitors; verify authorization of visitors to enter facility. Ensure that visitors complete appropriate logs required for access notify points-of-contact for visitor arrivals, issue proper badges to visitors and company personnel.
•Keep detailed logs and perform daily inventory of various badge media.
•Monitor movement of company, customer and employee property in compliance with established regulations; verify authorization of persons to carry property in or out of the facility.
•Ensure physical security of assigned area; maintain visual surveillance and notify appropriate personnel of security concerns.
•Interface with customers, visitors and program personnel; present professional image while enforcing company security regulations.
•Daily interaction with state and government agencies; corporate interaction and guest relations
Education
AS to BS, Criminal justice, 2008 to Present
Valencia Community college, Orlando, Florida
Associate in Science, Computer Engineering Technology, 2004 to 2008
Valencia Community college, Orlando, Florida
Certificate, Criminal Justice, 06/2007
Valencia community College-Criminal Justice Institute, Orlando, Florida
High School Diploma, 03/2004
Community High School - Adult Learning Center, Kissimmee, Florida
Certificate, Microsoft Windows (Word Perfect), 1994
Valencia Community college, Orlando, Florida
Licenses
9MM (Model 5906)
State of Florida. Department of Corrections, Tallahassee, Florida, 07/20/2011
EID Stinger (Handheld –Shield)
State of Florida. Department of Corrections, Tallahassee, Florida, 07/20/2011
.38 Caliber (6 Shot) Revolver
State of Florida. Department of Corrections, Tallahassee, Florida, 07/12/2007
12 Gauge Shotgun
State of Florida. Department of Corrections, Tallahassee, Florida, 07/12/2007,
Chemical agent
State of Florida. Department of Corrections, Tallahassee, Florida, 07/12/2007
Honors
Basic Recruit Certificate. Certificate of Compliance. Correctional Officers (532Hours)
State of Florida, 06/06/2007
Basic Corrections Academy. Criminal Justice Institute (532Hours)
Orlando, Orange County, Florida 06/10/2007
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