Manager Customer Service

William Keith Tucker

*** ***** **

Bismarck, AR. 71929

***********@*****.***

Home 501-***-****

Cell 870-***-****

EXECUTIVE SUMMARY

Plant Manufacturing Operations

Engineering Program Management

Assembly Processes High Volume

Assembly single unit processes

ISO 9001 / TQM/ TS 16949

Brazing Assembly Processes

Mig & Tig Welding Processes

Metal Stamping Processes

Metal forming & Resistance Welding

Chemical Treatment & painting

Lean Manufacturing Methods

TWI & Lean Instructor

Process / Productivity Improvement

Visual Management Systems

Toyota Kata/ Production Systems

Team focused lean operations leader with 29 years of experience managing precision product manufacturing teams and P & L’s up to $100M. Versed in the creation of corporate strategic goals and team based action plans which include the implementation of organizational performance metrics and Lean manufacturing cultural transformation methods such as 5S, value stream mapping and continuous improvement tools such as, lean evaluation matrices, Kaizen and process full potential analysis methodologies.

A proven project manager, with a history of managing production operations, engineering& supply chain teams in the following Industries, Residential HVAC Compressors, Light Commercial and Refrigeration compressors, Full Condensing Unit Systems for Refrigeration, Automotive aftermarket parts and High Precision bearings. An insightful hands-on leader with a highly transferable skill set, who fosters working relationships between company stakeholders & their downstream customers in order to maintain a clear understanding of their daily performance, to the customer’s expectations

ACCOMPLISHMENTS

I acted as Project Director in the relocation project for Refrigeration Condensing Unit assembly operations in our Monterrey, Mexico facility. Under my direction we relocated the assembly process from Monterrey Mexico to Arkadelphia AR. in 90 days starting October 1st and was in full production by January 5th 2015.

Developed and maintained a culture of safety in the plant that has resulted in over 1.5 million hours with no lost time accidents.

Through development and implementation of part traceability and mistake proofing I have reduced customer line rejects in the compressor business to a world class level of 40 PPM.

As Value Stream Director I lead the plant in a complete finical turnaround, from a 24 Million dollar loss in 2011 to a positive P&L in 2014

Streamlined production and distribution of parts and materials to maintain production and flow in a JIT/lean manufacturing environment resulting in a 25% reduction in customer lead time.

Implemented Kanban programs through Kaizen events resulting in inventory reduction of 26%, floor space reduction of 38%, 100% FIFO, and a reduction of 16 wasteful operations in the production process.

Through continuous flow, JIT and line balancing we have maintained a 98% on time delivery for the last 4 year.

Developed a scrap reduction Program that has improved scrap cost by 50% over the last 2 years.

Have improved labor cost by 50% in all Assembly operations by using line balancing and other lean tools over the last 4 years

Lead a project that eliminated the need for the outside warehouses, consolidating over 30,000 sq ft of warehouse space.

Implemented 5S and the Root Cause Problem solving (RCPS) process through all manufacturing that led to 10% productivity improvement year over year.

Reduced Maintenance and Repair cost by 40% through the establishment of TPM programs and Supplier managed spare parts.

Improved the employee perception survey score to a company high of 85% through employee engagement activities.

PROFESSIONAL EXPERIENCE

Danfoss 1996 to 2015

Director Operations – (Arkadelphia Arkansas)

As Value Stream Director I had direct control of all production operations with 5 supervisors, customer service with one manager and 2 customer service agents, product quality with 1 quality manager and 1 quality engineer, 6 manufacturing engineers, 1 maintenance manager, 1 materials manager with 4 schedulers. In addition to operational function I am responsible for all training, safety and health programs along with human resources issues that I share with the global HR manager. The value stream is in direct control of 22 exempt workers and 140 non-exempt and as high as 200 in peak season.

In addition to my responsibilities at the Arkadelphia, Arkansas facility I was also responsible for the Danfoss Condensing Units facility in Mexico. This business unit was added to my Value Stream responsibilities on June 1, 2014. As Value Stream Director I had reporting to me 1 Value Stream Manager, 8 additional exempt personal, and 50 non-exempt production employees.

Business Owner 1991 to 1996

Owner/operator of a retail appliance and service business.

Operated three locations in central Arkansas

Peak sales of 1.6 Million.

Torrington/Fafnir, Rutherford, North Carolina 1981-1991

Assembly Supervisor with 35 employees

General Forman over 3 shifts and 130 employees

EDUCATION

Franklin University, Columbus, Ohio

Bachelor of Science in Management

Graduated: 12/ 2009

Garland County Community College, Hot Springs, Arkansas

Associate of Science in Manufacturing Technology

Graduated: 5/2002

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