Customer Service Assistant

MELANIE FRANCIS HUIDEN

** **** **. ***. ******** Village Lamuan, Marikina

Mobile No.: 091********/091********

Email Add.: *********@*****.***

Summary of application

A challenging entry position in any field opportunities for my career growth that will allow me to contribute my knowledge acquired through solid work experience in customer service industry to venture a new steps in life and enhance my skills in the field of my specialization.

Work Experience

Mytron Amusement Center Bayanan Muntinlupa

Marketing Staff/ Gaming Assistant Supervisor

March 2014-Present

Biggame E-games Philweb

Gaming Assistant (July 2012-Feb 2014)

*Assist players regarding their concerns.

*Work as team to achieve customer satisfaction.

*Assist in training new staff if necessary.

Pagcor Club El Rancho Binan Laguna

Customer Service Specialist (Sept2009-March2012)

*Promote the games and assist players.

*Perform other duties assigned by the immediate superior

*Provide good customer service.

*In-charge for the monthly raffle draw.

*Coordinate with Pagcor regarding new games and site proposal.

Jazzbeme Insurance Baccarat PAGCOR Heritage and Paranaque

Senior Customer Service (May2005-May 2009)

*Assist dealers, players and promote the games

*Follow instructions of the company policy and procedure.

*Maintain hospitality and customer satisfaction.

Le Buffet Restaurant Casino Filipino Paranaque

Food and Beverage Associate (April2004-April2005)

*Assigned at the gaming area to take players food and beverage orders

*Serving customers by preparing variety of food in a fast and friendly manner.

*Maintain sanitation, safety standard in work area.

Stick Stuff Bar Café & Billiards Legazpi City

Cashier (April 2002-Sept2003)

*Responsible for cash, receipt bills and phone calls transactions.

*Prepares daily and monthly inventory.

*Work quickly and efficiently at all times.

On the Job Training

Hotel and Restaurant Operation

Prince PlazaII Condotel Makati City

House Keeping

Mystere Spa Madrigal Business Park Alabang

Receptionist

Bioessence Spa Q.C.

Consultant/Front Officer

Educational Attainment

Tertiary

Our Lady of Perpetual Succor College, Marikina City 2002

Bachelor of Science in Computer Science

Secondary

Southern Luzon Institute KRAMS Bulan Sorsogon

Primary

Bulan North Central School-A Bulan Sorsogon

Personal Data

Place of Birth : Bulan Sorsogon

Date of Birth : October 17, 1981

Height : 5’4”

Civil Status : Single

Religion : Roman Catholic

Nationality : Filipino

I hereby certify that the above information are true and correct according to my belief and understanding.

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