Customer Service Sales

Objective

To build a career that offers challenge and growth with opportunities to enrich my knowledge and sales skills while contributing my best to the organization I work for.

Profile

Motivated, personable business professional with college degree and a successful 10+-year track record of profitable business management and sales growth. Talent for quickly mastering technology. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential records both for business and consumers. Demonstrated history of producing accurate, timely reports and sales expectations.

Flexible and versatile – able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills.

Skills Summary

Project Management

Report Preparation

Written Correspondence

General Office Skills

Computer Savvy

Customer Service

Scheduling

Marketing & Sales

Outside Sales

Accounting/Bookkeeping

Front-Office Operations

Professional Presentations

Professional Experience

COMMUNICATION: REPORTS/PRESENTATIONS/TECHNOLOGY

Execute complex sales plans for largest privately owned lubrication company worldwide. Ensuring full compliance with agency requirements and tight deadlines.

Author professional correspondence to customers/consumers/business professionals.

Design and deliver series of classes for local businesses and associations, providing counseling and education to customers based on today’s technology in chemicals and lubricants.

Adequately assist and educate customers on money saving solutions for their current business strategy.

Educate consumers and agencies on consumer credit reporting.

CUSTOMER SERVICE/MARKETING/PROBLEM SOLVING

Oversee front-office operations and provide impeccable customer service:

oBuilt a clientele supported by 60% referral business.

Was responsible for cold calling on open market to solicit for new business.

Develop and implement strategic marketing plan for business:

oStarted and grew an account base of over 600 in the first 2 years of new development.

oCreate special promotions, write/design print and outdoor advertising.

oEffectively sold lease purchasing programs to consumers in the retail finance industry.

oMaintained excellent levels of delinquency to ensure high monthly profit growth.

DETAIL MASTERY & ORGANIZATION

Self-starter that maintained a 14 county territory in outside sales with over 150 customer base.

Organized effective and profitable day to day route planning and cold calling to increase my overall sales agendas.

Manage all aspects of day-to-day operations in retail office environment with TRS.

oFacility rental/maintenance.

oFinancial Deposits.

oFinances: accounts payable/receivable, invoicing, billing, budgeting.

oSupervision of a total of five full time office employees, with scheduling, repossession such and customer service skills.

Employment History

UNITED LABORATORIES - Knoxville, TN; 35 County Territory

Sales Rep., 2012-Present

NCH CORPORATION/ CERTIFIED LABRATORIES– Knoxville, TN; 14 County Territory

Sales Rep., 2010 to 2012

TRS LEASING – Knoxville, TN

Manager, 2005 to 2009

CREDIT BUREAU OF EAST TENNESSEE/ EXPERIAN AFFILIATE--Knoxville, TN Office Manager/ VP of Business Relations, 1999-2005

Education

UNIVERSITY OF TENNESSEE – Knoxville, TN

Bachelor’s Degree in Business, 2001

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