Technical Product Manager

Randall John Davis

**** *.*. ***** ***, Lincoln City, OR 97367

503-***-**** / *****.*******@*****.***

Summary

Experienced product manager, technical product lead, and business analyst with over 8 years’ experience. Certified agile/scrum product owner with excellent communication skills and a track record of successful product releases working in cross-functional teams.

Skills

Certified Scrum Product Owner (CSPO, Scrum Alliance) – January 2009

Excellent database and data analysis skills - proficient in MS SQL, Oracle and Access.

Product and Project management skills including requirements elicitation, documentation, planning and tracking progress from concept to delivery and support in production.

Experienced implementing SaaS, REST web services, API, EDI.

Tools: Rally Software, JIRA, HP Functional Test software toolset, Quality Center, LoadRunner, FitNesse, Clear Case, TOAD, EDIFecs Siebel, Sharepoint, and Salesforce. Experienced working in SAFe – Scaled Agile Framework.

Languages: HTML, VBScript, SQL, JavaScript, XML.

Excellent team collaboration skills and effective communication with internal and external business and technical stakeholders.

Advanced MS Office skills (Word, Excel, Access, Outlook, PowerPoint, Project, Visio).

Design, delivery and support of integrations with MMIS and ERP systems at healthcare providers (Lawson, PeopleSoft, SAP, PMM, Meditech, etc).

Experience

Coastal Nutrition - Lincoln City, OR 08/2014 – 11/2015

Health and Nutrition Coach / Business Analyst

Marketing and business systems analysis; research and market analysis.

Improved online presence (web and social media).

Requirements gathering and enhanced online training system for members.

Event planning and coordination for health coach education and sales training.

Achieved certification as a Drums Alive(R) fitness instructor.

Developed portability tools and processes that allow the business operations to be conducted remotely, not geographically tied to one location.

Installed and maintained office productivity software and hardware.

Public speaking, training and team leadership development.

Global Healthcare Exchange (GHX.com) - Louisville, CO 04/2006 – 08/2014

Technical Product Manager/ Product Owner/ Business Analyst

Responsible for business and technical success of $10 Million annual revenue for healthcare supply chain contract and pricing e-commerce web applications.

Certified Scrum Product Owner since January 2009.

Lead external, client-facing technical contact and SME (Subject Matter Expert) for healthcare providers and suppliers regarding in the medical/surgical supply chain.

Business Analyst and Product Owner for electronic Letter of Commitment workflow application within healthcare contract management system.

Requirements gathering, analysis of existing systems and processes for improvement using various analysis methods to understand stakeholders’ needs.

Documentation of requirements with use cases and user stories, wireframes, storyboards, and workflow diagrams.

Change Management including communication to affected parties, and refinement of written requirements and features.

Prioritization of features and work backlog to ensure meeting the critical deliverables.

Daily engagement with the development team as a member of the Scrum team to design, test and deliver features and defect fixes.

Using ATTD principles, worked with the development team to size and scope features, as well as define acceptance criteria and tests for those features.

Executed acceptance tests and coordinated user acceptance tests with customers.

Accepted stories into the baseline, and accepted the iteration for production release.

Release planning and coordination; cross-functional project planning.

Product management, including setting product vision and direction, tracking progress toward company goals, KPIs, financial objectives and customer needs.

Coordinated alignment of development, testing, infrastructure, operations, support and implementation teams for successful introduction of products to market.

Produced or directed written documentation and training materials for new products and features, conducted release webinars for cross-functional education.

Worked remotely with geographically dispersed product and delivery team.

Coastal Nutrition - Lincoln City, OR (Part Time) 01/1997 – 08/2014

Independent Herbalife Distributor

Created health and nutrition sales network to $1 million annual sales.

Developed various audiovisual materials and websites for recruitment and training.

Installed and maintained office productivity software and hardware.

Developed content material and design concepts for cold fusion site which included e-commerce and multimedia content in seven languages.

Public speaking, training and team leadership.

Phil Long Ford of Denver - Denver, CO 01/2005 – 04/2006

Internet Sales Manager

Automotive sales and leasing from Internet-generated leads.

Trained users in lead management, sales and finance software.

Evaluation and user acceptance testing for automotive sales, marketing and finance web applications.

Education/Accreditation

Certified Scrum Product Owner - 01/2009

Scrum Alliance

Master of Nonprofit Management

Colorado Trust Fellow in Nonprofit Leadership and Management

Regis University - Denver, CO

Bachelor of Science in Biblical Studies, minor in Missions

Multnomah University - Portland, OR

Associate of Applied Science in Audiovisual Technology

Red Rocks Community College - Golden, CO

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