Customer Service Sales

Malvina Muzhichayev

*** ***** ***., #** ***: 718-***-****

Staten Island, NY

***** *****: ***********@*****.***

Career Objective:

To secure full time employment with a dynamic company that utilizes and expands my accounting and office administration background.

Skills:

Strong knowledge of PC, Quick Books, Excel and Outlook

Profile:

Detail-oriented, efficient and organized professional with extensive experience in accounting systems.

Possess strong analytical and problem solving skills, with the ability to make well thought out decisions

Experienced at working in varied, busy and computerized corporate environment

Excellent communication & interpersonal skills, highly flexible

Highly trustworthy, discreet and ethical

Ability to work well both independently and as a team member

Good eyes for details; well organized, skilled in setting priorities

Work Experience:

Accounts Payable Specialist/Staff Accountant: March 2015 – September 2015

Gogotech II LLC (E-Commerce), NY NY (short term)

Uploaded all transactions on a daily basis from Banks and Credit Cards into a Quick Books

Monthly Bank reconciliations for 12 Bank Accounts

Monthly Credit Card Statement reconciliations for 19 Credit Cards

Reconciled vendor statements in Excel, research and correct discrepancies

Analyzed Purchases and expenses daily from Pay Pal, Amazon and Walmart Accounts

Assisted with completion of month-end closing

Maintained accounting ledgers by verifying and posting account transactions.

Maintained files and documentation thoroughly and accurately, in accordance with company policy and accepted accounting practices

Processed check request and check deposit

Assisted with other projects as needed

Accountant /Office Manager

Euphoria Fancy Food Inc., Brooklyn NY April 2009 – March 2015

Maintained full set of books including A/R, A/P, Bank Reconciliation, Payroll, Inventory, Managed vendor accounts, generating weekly on demand checks

Processed cash receipts, debit and credit memos, preparing necessary adjusting journal entries

Reviewed aging reports and initial call to customers with past due balances to arrange for payment

Prepared and checking all the Import/Export Documents such as Bill of Landing, Commercial Invoices, Certificate of Origin

Managed Warehouse; controlling inventory, daily receiving and shipments; entering and adjusting new items into the systems (responsible for sales prices), investigating and resolving inventory discrepancies

Responded to customers and vendors inquiries and correspondence and resolving any issues that arise

Managed FDA recalls and follow up on cases

Accounting Clerk/ Office Administrative/ Sales

Haifa Smoked Fish Inc. Queens NY February 2006 -December 2008

Managed accounts payable, accounts receivable, and payroll departments

Prepared annual company accounts and reports

Administered online banking functions such as wire transfer, online payments

Performed sales phone calls to our customers and processed sales orders and invoices

Recruited new buyers from different States of USA

Provided administrative supports and performing general office duties

Established a strong rapport with many customers and suppliers built on excellent customer service and reliability

Prepared weekly confidential sales reports for presentation to management

Managed the internal and external mail functions

Accounting Assistant

Otema Store Interiors Ltd, Ontario Canada October 2002- December 2005

Performed A/P, A/R functions for furniture company

Prepared Payroll, GST (Government Sales Tax) remittance

Recorded daily transactions of other branches through net banking and prepared bank reconciliation statements

Inputted all Sales Orders and Quotations into computer and Invoice all orders with correct pricing, discounts, freight charges, taxes, etc

Prepared monthly accounting and sales reports that allowed management to track sales by customer number and territory

Calculated cost of materials, overhead and other expenses based on estimates, quotations and price lists

Frequently communicated with trucking/shipping lines to ensure timely deliveries

Customer Service /Technical Support Agent

Hewlett Packard, Toronto Ontario September 2000-June 2002

Provided computer help desk support via telephone communications with end users.

Directed and coordinated all aspects of troubleshooting

Managed customer service department: satisfied customer’s special requirements

Placed order for replacement parts

Education:

LAN Administrator Diploma

CDI College of Business and Technology, 2000 - Toronto Ontario

Computerized Accounting Diploma

CDI College of Business and Technology, 1997 - Toronto Ontario

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