Customer Service Sales

DIANE B. MOCZARNEY P.O. Box ***, Oakhurst, NJ ****5 732-***-****

********@*****.***

Objective Highly organized professional poised to contribute their strong customer service, administrative, sales/call center background to support an office environment and enhance your firm’s profitability.

Technical Skills Windows, Microsoft Office (Word, Excel, PowerPoint, Outlook, Access,

Publisher) 2003, 2007, 2010 and 2013. QuickBooks 2007. Typing 60 wpm.

Areas of Expertise Customer Service, Sales/Call Center, Administrative Support, Accounts Payable

Professional Experience

2015 Huffman Koos, Passaic, NJ Clerical/Customer Service Rep

Answered phone, transferred calls and took messages.

Handled customer service issues and documented all contacts.

Prepared summary statements of cash, check and credit card activities of the

store’s performance during the day.

Scheduled deliveries, handled confirmations and checked existing orders.

Scanned, emailed, filed and copied documents; kept log on financing.

2015 Crest Furniture, Dayton, NJ Clerical/Customer Care Associate

Answered phone, transferred calls and took messages.

Handled customer service issues and documented all contacts.

Prepared summary statements of cash, check and credit card activities of the

stores performance during the day.

Scheduled deliveries, handled confirmations and checked existing orders.

Scanned, emailed, filed and copied documents; kept log on financing.

2014 Interface Talent Network, East Brunswick NJ Marketing Representative

Worked in an inbound call center booking appointments for children/adults.

increasing productivity by 25% in the entertainment field.

Gathered information and entered into a database for client file.

Made appointments with people with tough schedules one week in advance.

2012-2014 Foodtown, Freehold, NJ Customer Service Representative

Provided excellent customer service by assisting customers with services,

products and prices bringing customers back into the store and to me.

Increased club card membership and updates by 15%.

Received $50 gift card for most donations for GI Go Fund and T-shirt for

donations for autism.

2011-2012 Wal-Mart, Neptune, NJ Customer Service Representative

Provided excellent customer service by assisting products and services

Processed customer purchases and rezone/stock apparel departments.

Answered store phone; handled go backs and cleaned women’s department.

Awarded several gift cards for most applications approved; backup receptionist.

2009-2012 Chico’s, Tinton Falls, NJ Style Expert/Retail Sales Associate

Provided excellent customer service with product knowledge and styling;

Worked independently and as a team member to earn a 50% off discount.

Composed script, called passport members for special events creating

25% increase in sales; performed data entry of results.

Placed special orders or called other stores to find desired items.

2007-2009 Nationwide Referral Services, Tinton Falls, NJ Account Executive

Analyzed and placed consumers on debt elimination programs.

Provided excellent customer service and follow-up for any account.

Used internet and Microsoft Office for customer files and contacts.

Increased sales by 25% by listening to customer’s unique situations.

Promoted from Consumer Financial Representative to Account Executive.

2006-2007 Sears, Roebuck and Company Senior Customer Service Representative

Facilitated in the organization and building of Lands’ Ends’ kids department advising what items were selling quickly and need replenishing.

Assisted customers listening to their needs/wants and provided solutions in

women’s and men’s departments.

Established new sales procedure handing out $25.00 off cards to induce sales.

Handled internet orders, phone orders, sales and rang up purchases

2005-2006 Legg Mason, Shrewsbury, NJ Financial Marketing Representative

Planned customer contact and service; prepared marketing packets.

Prepared reports on weekly, monthly and average sales leads.

Created filing system and office; kept records for three financial advisors.

Contacted vice presidents, CEO’s, etc for immediate contact with boss.

Created 25% increase in sales on contacts.

2000-2004Schulman, Ronca, & Bucavalas, W. Long Branch, NJ Research Interviewer

Gathered phone surveys of sensitive/tough issues throughout United States.

Entered detailed results of each call and follow-up phone calls of results.

Worked on special projects closing surveys at 100%.

Education

Advantage Career Institute, West Long Branch, NJ

Computerized Accounting and Bookkeeping

Brookdale Community College, Lincroft, NJ Course of Study: Business Administration/Accounting

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