Customer Service Manager

XIMENA GUERRERO

**** ******* **** ***#***• HOUSTON, TX 77057

Cell# 979-***-****

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Objective Statement

To provide administrative support and customer service skills for a recognized organization that will allow me to improve and grow within the company. I’m proficient in Microsoft Office programs, strong planner, and problem solver who readily adapts to change, works independently and exceeds expectations. I am able to juggle multiple priorities and meet tight deadlines without compromising quality.

Summary of Qualifications

• Support team goals

• Excellent organization and communication skills

• Prioritize and handle multiple tasks in a challenging environment

• Detail Oriented

• Positive work ethic

Education and Training

Hastings High School, Houston Texas, 1995

High School Diploma

Houston Training School, Houston Texas 2005

Cosmetology

Computer Skills

• Windows Vista, Windows XP

• Excel, Word, PowerPoint

• Learns new software applications quickly

Other Skills

Write, Read, and Speak Spanish

Types 35 WPM and excellent 10 key calculator skills Employment Experience

Bimmer Performance Houston, TX Nov 2013 – Current

Assistant Manager

• Customer service

• Create weekly and monthly reports

• Accounts payable & receivable

Priority Insurance Agency Houston, TX January 2010 – October 2013 Producer Assistant for Home Policies

• Followed up on new business policies

• Collected and process home insurance payments

• Provided proof of home insurance to mortgagees

• Accounts payable & receivable

• Quickly became a trusted employee known for positive attitude, flexibility and high-quality work.

• Provided quick response to information requests

Unlimited Promotions Houston, TX September 2004 – January 2012 Marketing Manager

• Maintained high level of energy, enthusiasm, excellent customer service skills, communication skills and positive attitude. Setting budgets for our company marketing plans, planning promotional campaigns, developing price strategies, planning advertising, and meeting with clients to provide marketing advice.

• I was responsible for organizing, displaying different product, and distributing merchandise where the event was going to be held.

• Developed personal skills and capability through ongoing training as provided by the company, make sure the staff were performancing the way the company and the client expected.

• Focused on our goal to establish brand, increase market exposure and capture sales. State Farm Insurance Agency Houston, TX June 1999 - September 2004 Office Assistant Manager/Agent

• Established customer relationships and followed up with customers, as needed.

• Worked with the agent to establish and meet marketing goals.

• Accounts payable & receivable

• Used a customer-focused, needs-based review process to educate customers about insurance options.

• Maintained a strong work ethic with a total commitment to success each and every day.

• Adaption of skills necessary to operate a business.

*** References are available upon request ***

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