Customer Service Sales
Resume:
Annie B. Royster
**** ****** ***** **. #**, Camp Springs, Maryland 20748
*************@*****.***
QUALIFICATIONS
Over 20 years of experience in customer and community service.
Highly effective in promoting a positive and productive environment
Good eye for detail; well organized, skilled in setting priorities
PROFESSIONAL EXPERIENCE
Food & Nutrition Professional 2013- Present
Board of Education Upper Marlboro, MD
Coordinate, manage and prepare catering requests from customers
Conduct sales transactions through cash and credit
Record and maintain daily sales records and inventory
Ensure that all food is prepared following and food and safety regulations
Order out of stock products based on customer requests
General Manager 2011-2013
Bolton Enterprise, LLC Lothian, MD
Established and enforced organizations standards
Recruited, selected, and trained store staff
Maintained inventory by checking merchandise and determined inventory based on customer demand
Reached company objectives by developing plans of action to increase sales and company growth
Administrative Assistant 2006-2010
Robinson & Robinson, LLC Jersey City, NJ
Answered telephone calls and basic inquiries for callers
Typed memos, correspondences, reports and spreadsheets and other documents
Opened, sorted and distributed incoming mail
Coordinated and scheduled appointments
Reviewed and prepared invoices for payment
Resolved billing discrepancies
Independent Producer/Market Sales Agent 2002-2006
J.W. Wiley Associates Jersey City, NJ
Developed life insurance policies
Assisted in implementing marketing strategies for clients projected budget
Maintained confidential documents and schedule client appointments
Informed management of daily progress by submitting activity and result reports
Unemployment Customer Representative 1999-2002
NJ Department of Labor Union City, NJ
Conducted interviews with clients via phone and face to face interaction
Maintained company database and updated client information daily
Issued weekly benefits checks for clients
Scheduled client appointment and generated BC4 forms
SKILLS
Computerized Payroll
Data Entry: 10,000+ Keystrokes
Telemarketing
Database Management
Customer Service
Microsoft Office
Sales
Producer License
Certified Food Service Manger
Typing Speed: 45 WPM
EDUCATION
Associate Degree in Theology - 1983
Manhattan Bible Institute
New York, NY
High School Diploma - 1975
James J. Ferris High School
Jersey City, New Jersey
REFERENCES
Available Upon Request
Contact this candidate