Customer Service Medical Assistant

Letitia Johnson

Skip Tracer/Collector/Admin - National Resolution Inc

Marietta, GA

*****@*******.*** - 404-***-****

Administrative and medical professional with experience in building client/patient relationships, order processing, maintaining records and confidentiality, exceptional oral and written communication skills, and appropriate interoffice communication to enhance customer satisfaction, thereby positively impacting organizational productivity and supporting company goals. WORK EXPERIENCE

Skip Tracer/Collector/Admin

National Resolution Inc - Marietta, GA - June 2015 to Present Skip tracer using TLO system

• File documents

• Type memo's using MS Word *Make outbound calls

• Take Inbound calls

• Transfer accounts to other employer

• Make copies of documents

• Send emails

• Fax documents

• Search internet engine

• Schedule payment arrangements

• Verify payments

• Excellent customer service

Wireless Technician - (Alorica)

VERIZON - Atlanta, GA - April 2014 to November 2014 Provide global and local customer relations experience

• Analyze charges; prepare orders to replace phones; change service plans as needed

• Review/view clients' accounts and bills.

• Analyze and assess issues with customers' phones, sometimes having to troubleshoot the issue.

• Explaining and walking clients through their Verizon account.

• Activate, suspend, and reconnect services consistent with organizational compliance. Switchboard Operator

DEKALB MEDICAL CENTER - Atlanta, GA - March 2011 to May 2012 Customer Service Contact overseeing and routing an excess of 3,000 calls monthly.

• Responded to emergency calls and alarms

• Screen and disseminate calls accordingly using the electronic attendant console.

• Recorded Emergency Codes in Log Book/Excel Alert Log.

• Point of contact for internal and external inquiries; Instruction and assist hospital guests.

• Prepared various reports for different procedures.

• Communicated coded announcements over the overhead announcer for medical personnel.

• Managed staff equipment, inventory, repairs and supplies Volunteer Medical Assistant

PERIMETER EMORY HEALTHCARE CLINIC - Atlanta, GA - October 2007 to February 2008 Performed the duties of a CMA including, but not limited to EKG, testing vital signs, capillary tests, blood typing, and audiometry.

• Input patient chart information into the EMR system.

• Responsible for preparing the samples for lab work.

• Ensuring patient prescriptions were accurately faxed in to be filled accordingly. Administrator

YMCA - Decatur, GA - June 2007 to July 2007

Provided quality customer service.

• Answered multiple phone lines and routed them to the proper staff member or department.

• Maintained and logged the daily activity of the members and visiting guests. Operator

HOTLINE FOR HEROES - Fort Benning, GA - June 2005 to August 2005 Provided quality customer service.

• Answered multiple phone lines and routed them to the proper staff member or department.

• Secured proper verification with signature.

EDUCATION

Certificate in Medical Assistant

Post University - Atlanta, GA

GED

Florida Community College - Jacksonville, FL

ADDITIONAL INFORMATION

QUALIFICATIONS

Administrative Skills

• HIPPA: Trained to handle HIPPA compliance issues

• Effective oral and written communication skills

• Use of overhead paging in hospitals

• Order processing and managing equipment

• Prioritizing multiple tasks

• Established customer service and client relations

• Problem solving; documentation of outcomes

• Experience working with MS Office, MS Word, MS Excel, and Outlook

• Managing multiple reports

• Phone etiquette and greeting clients, guests, and staff Clinical Skills

• Vital signs

• Capillary Tests

• Injections

• Venipunctures

• Urinalysis

• Visual Acuity

• Audiometry

• Spirometry

• Stocking Lab

• EKG

• Blood Typing

• OSHA Compliance

• Surgical Tray Set-up

• Pap Smear Tray Set-up

• Packing & Autoclaving Instruments

• Medical Terminology

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