Manager Management

VISHAL DODIYA

+1-403-***-**** ****.******@*****.***

*** ****** *** ****** ** Calgary Alberta T3M 0Y7

SUMMARY

I am a creative minded individual with 10 years of in-depth experience in management, marketing, graphic design and advertising, eager to maximize my skills in an innovative capacity. I have always been driven and am passionate about brands, campaigns and all things creative. I have extensive management experience (corporate & retail) in achieving sales targets and maintaining a high degree of client account satisfaction. My strategic skills for business growth involve reconnaissance, presentations, preparing agreements, through to the final completion process.

I am a proficient multi-tasker who is able to manage my time effectively in a fast paced environment. My work ethic, vibrant personality and drive boosts team morale and performance. I am an excellent communicator who is motivated, outgoing and enthusiastic with a thirst to learn through new challenges and experiences. I am a team player that can lead and manage projects as well as pitch in to make sure all endeavors are complete. I have all the characteristics to maximize the potential of any situation and grow in an industry that is evolving, both offline and online.

WORK EXPERIENCE

Grafenia PLC, Business Development Manager, April 2007 – June 2015

Responsibility – Looking after several brands under the Grafenia umbrella such as w3p, w3shop, Printing.com, Marqetspace, BrandDemand and Nettl.

Key Account Management - Strategic prospecting of corporate clients and maintaining existing accounts with large multi-site businesses. Able to devise bespoke solutions to prospective clients and deliver pitches that have yielded long term relationships across a variety of brands.

Project Managing - Hold both high level and detailed presentations with Senior Marketers, ensuring that the client is informed of all steps of delivery from inception to completion.

Confidence - Through hard work, has been able to regain confidence of corporate accounts such as Century 21 that would have been lost due to negligence of the past Client Service Team. Making sure all clients’ needs are met and with a level of service that exceeds expectation.

Strategic, Operational and Management Support – Operational and strategic support of 100 studios.

Performance Feedback - On a quarterly basis, undertake an audit, track performance with KPI’s and identify S.W.O.T. Feedback the findings in a constructive manner, using knowledge and experience to help the studios make changes that will enable steady growth.

Knowledge - Having gained valuable knowledge by attending different in-house Sales, SPIN Selling and Pitching courses including Color theories, which guide studios on various techniques and skills required to bring success when promoting their business, both offline and online. 80% of studios have increased their outputs and performance.

Strategy - Aid studios to formulate business plans so that they align their goals and objectives to the organizational strategy.

Oversees Training & Development - Instrumental in establishing the US flagship franchise in Jacksonville, Florida, which included regular secondments to bring the business up to speed. This included working on day-to day structure, giving advice and overseeing the development of the network as well as training members of staff.

Strategic Targeting - This involved several stages from reconnaissance, presentations, preparing agreements, through to the completion process.

Printing.com (franchise of Grafenia PLC), Studio Manager, Feb 2006 – April 2007

Began with Printing.com as a Design Executive and was promoted to the management path as a result of my ability to both manage team dynamics and client relationships.

Managed a young team and led them to improve turnover and footfall. Managing client projects whilst providing innovative solutions, from initial design work to project completion.

It was also my sole responsibility to ensure client’s deadlines were always achieved whilst providing highest quality work. Providing practical advice to clients with regards to promotional ideas, implementing the A.I.D.A concept in their design and marketing to maximize their response rate.

Gurus, Multimedia Designer, Oct 2005 – Jan 2006

This dynamic role in an ever-changing design environment allowed me to combine both pace and quality of work. Designing promotional marketing for companies like Global Media, that specialize in reward schemes for Locums.

Other responsibilities included content management, updating websites such as Cafe Uno, Garfunkel’s, Frankie & Benny’s, The Concession Connection, The Restaurant Group Plc and Fashion brands such as Gieves & Hawkes. Part of the role also involved creating HTML newsletters for Haymarket Exhibitions and concepts for The Clothes Show Live & London Fashion Week.

Leslie Davis (Signet Trading) Senior Sales Associate, (Part-time) April 2001 – Nov 2007

A team leader who executed training and product knowledge for new members of staff.

Always delivered outstanding customer service and built long standing clientele.

Used my knowledge and passion of luxury watches and fine jewellery to help customers and was responsible for visual merchandising and pristine management of iconic brands like Cartier, Omega and Tag Heuer and Longines.

Motivating and supportive in the development of the team and helped successfully manage the commercial performance.

Ravel, Sales Associate, (Part-time) July 1998 – Sept 2000

EDUCATION

Middlesex University, BA (Hons) Visual Communication Design - Graphic Design

Sept 2002 – June 2003, Second Class, Upper Division 2:1

This degree provided me with a great insight into the design industry, where I thoroughly enjoyed combining different mediums to create a solution that conveys and communicates a message to a target audience.

Projects involved freshening up existing brands as well as to create new concepts and working on campaigns for some large companies such as the O2 Arena, British Airways, Peugeot and The London Cow Parade.

A highlight of my course was being a finalist in the National Design Competition sponsored by The Electoral Commission. The brief was to create an advertising campaign that would encourage young people to vote and have their say, through ‘Votes are us’. All finalists exhibited their work in City Hall, London, where guests included The Mayor of London.

Southampton Solent University, HND Graphic Design & Illustration

Sept 2000 – June 2002, Merit

University of Hertfordshire, BTEC National Diploma in Art & Design

Sept 1999 – June 2000, High Pass

SKILLS

• Adobe Creative Suite - Illustrator, InDesign & Photoshop • Microsoft Office Suite - Word, Excel, Powerpoint • Salesforce • Keynote • HTML & CSS • WordPress • Email Marketing • Social Media Platforms • MAC & PC platforms

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