Professional Summary

Skills

Work History

Education

VIRGINIA MCCORMICK

** **** ****, *******, ******* 32809 (H) 440*-***-**** (C) 407-***-**** acsm3p@r.postjobfree.com Personable [Job Title] and self-motivated team player with strong attention to detail. Maintains a high level of professionalism while providing consistent and quality service.

Quick learner

Exceptional communication skills

Creative problem solver

Trusted key holder

Trusted key holder

Creative problem solver

Exceptional communication skills

MS Windows proficient

Quick learner

Food Delivery driver 01/2015 to Current

City Spree (Formerly known as Go Waiter North Orlando) – 1009 douglas ave. restoration/fire/mold/pack-in-pack-out specailist 09/2014 to Current servpro of winter park – 665 jackson ave.

Washed and spot-cleaned files, desktops, office glass, partitions, doors and walls. Spot cleaned furniture and carpet.

Cleaned building floors by sweeping, mopping, scrubbing and vacuuming. Steam cleaned and shampooed carpeted areas.

Mixed water and detergents in containers to prepare chemical cleaning solutions. Mixed water and detergents in containers to prepare chemical cleaning solutions. Cleaned windows, glass partitions and mirrors using soapy water, surface cleaner, sponges and squeegees. Cleaned building floors by sweeping, mopping, scrubbing and vacuuming. customer service representative 02/2011 to 02/2013 go waiter – 925 Alatomonte springs florida

Successfully acquired an average of 100 new customers per month, generating a 50% growth in revenue. Provided an elevated customer experience to generate a loyal clientèle. Assisted customers with food selection, inquiries and order customization requests. customer service/team lead 10/2000 to 05/2007

tempus resorts – orlando florida

Coached management on communication tactics with staff and customers regarding organization changes. Effectively managed a high-volume of inbound and outbound customer calls. Answered a constant flow of customer calls with up to 5 calls in queue per minute. Addressed and resolved customer product complaints empathetically and professionally. Gathered and verified all required customer information for tracking purposes. Accurately documented, researched and resolved customer service issues. Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment. Resolved service, pricing and technical problems for customers by asking clear and specific questions. Managed high call volume with tact and professionalism. Analyzed call volume and average call time to monitor Customer Service Representative performance and productivity. Met or exceeded service and quality standards every review period. GED:

penn foster - 925 oak street scranton PA