Customer Service Social Media

Ashley Maria Brown

**** ********** ******, **. *****, Missouri 63110

636-***-**** ambnk3@gmail

Career Summary

Dedicated Communications Specialist with extensive experience in media relations and marketing.

Education

University of Missouri-Columbia

May 2013

B.S in Arts and Science, Major in Mass Media Communications, Minor: Architectural Studies

Professional Experience

Media Analyst, Media-Watch, INC St. Louis, Missouri

August 2014-Present

Provides over 100 clients excellent customer service and developed programs/reports for clients on a daily basis.

Manages day-to-day relationships with key clients including agencies and corporate HQs.

Identifies and analyzed wants and needs of client groups.

Contributes to company's communication strategy development and implementation.

Perform database training for clients.

Load Information into the company database.

Respond to request for information and statistics.

Retrieve and present require information in various formats.

Communicate with clients telephonically and via e-mail.

Contributing Writer, Contemptor St. Louis, Missouri

August 2015-Present

Contributing writing for an online publication dealing with current events.

Providing ideas, researching, and reporting on various topics.

Promotional Assistant, Our Musical Roots Radio St. Louis, Missouri

June 2015-Present

Assisting in the development of marketing/PR materials.

Gives input into the creative direction of marketing tools and logos.

Created a Yahoo! Store to sell products/memberships.

Represents the company at entertainment events.

Client Relations Associate, Diversified Financial Advisors Town & Country

April 2014-August 2014

Administrative duties-record keeping, filing, scanning, sorting, etc.

Maintain and update files

Distribute mail and handle return to sender mailing

Maintain 50 401(k) plans by creating census of eligible and new enrolled employees

Produce 401(k) packets for new enrollments and non-participants

Produce PI charts and update financial investments in Fi360

Organize and schedule travel arrangements for the Vice-President

Communicates with internal and external clients

Receives and responds to correspondence

Freelance Copywriter, PCS Debt Relief St. Louis, Missouri

January 2014-September 2014

Created interesting content for website in the form of blog posts and was responsible for editing all webpages.

Collected reviews and testimonials from multiple Clients, sharing their stories with the public.

Temporary Office Assistant, The Chamberlin Group St. Louis, MO

January 2014-April 2014

Data Entry

Customer Service

Schedule Appointments

Administrative Duties- Filing, Answering Phones, Mailing, etc.

Social Media Marketing Coordinator Intern, Back 2 Basics Marketing LLC St. Louis, Missouri

January 2012-March 2012

Booked over 20 speaking presentations for the President of the organization

Represented company at networking events, connecting with future possible clients and creating lasting relationships.

Drafted 200 newsletters and press releases, managed social media accounts, and planned a speed-networking event.

Integrated all clients and client projects into a project management system.

Social Media Marketing Intern, GO.tv St. Louis, Missouri

January 2012-January 2013

Maintained social media pages, including Facebook and Twitter accounts.

Efficiently searched for headlines and sports coverage for extreme sports to share on social media pages.

Contributed personal photographs from Canada to the project.

Box Office Intern, The Blue Note Columbia, Missouri

September 2011-December 2011

Provided quality customer service to all box office customers.

E-mailed agencies with daily ticket accounts for their artist.

Performed maintenance for venue via Ticketfly.

Special Skills

Computer: Mac & PC proficient, Microsoft Office, Microsoft Word, Excel, PowerPoint, Outlook, WordPress, Google Docs, Salesforce, Basecamp, Adobe Acrobat, Adobe Photoshop, Morning Star, Fi360, Redtail and CDS

Languages: French, intermediate written and verbal proficiency

Content Writing: PCS Debt Relief, St. Louis, Missouri January 2014-September 2014

Volunteer English Teacher: Immigrant & Refugee Women’s Program September 2014-Present

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