Customer Service Manager

JOHNNY WALSH

**** *. ***** **. ***, AZ ***** *********@*****.*** 424-***-****

OBJECTIVE

An administrative or managerial position requiring the excellent use of leadership and communication skills, while utilizing the ability to negotiate in a professional environment.

EDUCATION

UNIVERSITY OF LAVERNE, LAVERNE, CA

9/80 – 5/84

BACHELOR OF ARTS – BUSINESS ADMINISTRATION

Note: Several supplementary courses in management skills, employee relations and customer service.

EXPERIENCE

WAREHOUSE PROCESSOR EJ’S AUCTION AND CONSIGNMENT

7/14 – 7/15

Responsibilities included but not limited to the daily processing duties, stocking, process furniture consignments, re-setting floor displays, merchandising entire sales on a weekly basis. Maintain the integrity of the physical appearance of the showroom floor, receive and verify all incoming and outgoing items. Inventory control, problem solving, troubleshooting, customer service, as well as many other duties as assigned.

TEMP AGENT ENCORE STAFFING

4/14 – 6/14

Assigned to several different warehouse positions as support staff including The Fruit Guys and EJ’s Auction and Consignment, the latter of which I was hired on as a full time employee.

WAREHOUSE ASSOCIATE AMAZON.COM

10/11 – 3/14

Pick orders on all levels of multi-level mezzanine, using radio frequency scanners, pack orders, load trucks for shipments via PIT (powered industrial trucks aka forklifts, pallet jacks & walkie riders), using an assortment of carriers, load trucks by hand, palletizing totes and boxes, staging and preparing products for shipping. All outbound shipments are time sensitive. Troubleshoot problems to resolution. Customer service, sort ready to ship products, quality assurance. All outbound services.

HANDYMAN SELF EMPLOYED

9/08 – 10/11

Odd jobs included, painting houses or rooms (interior), yard clean up, debris removal, spring cleanings, recycling materials with value.

CUSTOMER SERVICE REP CONTINENTAL BINDER & SPECIALTY

8/05 – 10/07

Provide customers with rate quotes on customized binders & other marketing specialty products. Write orders, track shipments, check inventories on materials for availability. Interact with production, sales, art department, and shipping on required job specifications. Interact with accounting on invoice resolution. Expedite all customer related issues.

WAREHOUSE MANAGER MCGOWAN LOGISTICS

6/03 – 1/05

Oversee all day to day warehouse operations. Shipping, receiving, inventory control, billing reconciliations, customer service. Maintain inventory on all office supplies and equipment and order as needed. Familiar with UPS, FedEx, as well as other carriers shipping software.

MAILROOM CLERK AMERICAN MEDICAL RESPONSE

3/02 – 3/03

Process and sort all direct inbound mail. Distribute to designated personnel. Sort and process all Lockbox items, checks, money orders, insurance documents, etc. Maintain inventory levels on all office supplies, and order as needed.

EXPEDITOR FORCE ELECTRONICS

7/00 – 5/01

Interacting with nationwide sales force to expedite electronic components. Coordinate worldwide shipping methods with vendors, customer service.

RATE ANALYST/TRAFFIC AGENT JET FORWARDING

3/96 – 3/99

Responsible for preparing bid packages for U.S. Military household goods shipments on a daily basis. Utilizing a network of foreign and domestic agents worldwide, as well as providing ocean and air rates. Interacting with ocean liners, air carriers, line haul services, consolidators, port services coordinators, and import/export agents. Maintaining on hands control on all global shipments from start to finish. Multifunctional freight forwarding for commercial and military cargo. Providing customer service to transportation offices at military installations, U.S. Embassy’s, as well as commercial shipping personnel.

IDB COMMUNICATIONS NETWORK OPERATIONS COORDINATOR

5/93 – 8/95

Responsible for coordinating and booking satellite transmissions for major television and sports networks (ABC, CBS, ESPN) as well as a host of foreign and domestic news services. Buy and sell satellite space as needed, as well as maintaining accurate control of all in house satellite inventory and its availability. Maintain quality customer relations.

DISTRIBUTION MANAGER AMERICAN BLOOD INSTITUTE

9/90 – 4/93

Monitor, coordinate and supervise all distribution services, including maintaining proper inventory levels on all blood products. Prioritize all shipping and receiving operations. Train and supervise all department personnel in day to day operations. Coordinate and schedule personnel to ensure adequate coverage, 24hrs, 7 days a week. Daily negotiations with vendors, in purchasing products and supplies, as well as maintaining a working knowledge of all domestic shipping requirements. Customer Service.

ASSISTANT STORE MANAGER THRIFTY CORPORATION

4/85 – 5/90

Maintaining proper stock and inventory control, purchasing and customer service. Merchandising and maintaining stores physical appearance. Scheduling store personnel, daily cash accounting, payroll.

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