Senior Training Specialist

SENIOR TRAINING SPECIALIST

Well accomplished Training Professional with an 18-year reputation for developing and implementing innovative learning solutions. Recognized as a perceptive leader with strengths focused in Instructional Design, E-learning Development and Training Curriculums Development.

AREAS OF EXPERTISE

Needs Assessment & Strategies

Train-the-trainer

Project Management

Training Curriculum Development

E-learning/Mobile Learning

Learning Management Systems

ADDIE

Technical/Soft Skills Training

Written/Oral Communications

Live/Virtual Classroom Facilitation

Change Management

Microsoft Applications

PROFESSIONAL BACKGROUND

>> CGI (Montreal)

Workforce Manager

May 2015 – current

Successfully matched over 50 consultants to new project assignments matching their background and profile.

Effectively coached consultants on the formatting and authoring of their resumes, providing recommendations to ensure their candidacies are considered by clients.

Acted as liaison between recruitment and business development teams to ensure best candidates are selected.

Senior E-learning Developer (EMP Oracle Roadmap Implementation – CAE)

September 2014 – May 2015

Successfully developed, tested and debugged 12 e-learning modules using Articulate Storyline for Oracle R11 application.

Brainstormed and documented in collaboration with CAE Business Experts on learning needs for Finance team.

Compiled and translated requirements into learning formats (Storyboards, Use Cases, Quick Reference Cards).

>> STIKEMAN ELLIOTT LLP (Montreal)

Senior Technology Learning and Development Specialist

March – September 2014

Delivered technical and soft skills training using a blended approach to over 100 support and legal staff members.

Assessed training needs through job analysis and appraisals on the implementation of new learning initiatives.

Devised new and improved existing e-learn content library for legal assistants using Adobe Captivate.

Managed onboarding of new employees, including conducting new hire orientation sessions on technology tools used.

>> DIABSOLUT (Montreal)

Internal Training Lead

October 2012 – December 2013

Aligned learning and development efforts to company goals, resulting in the creation of 9 specific learning paths for the internal business units.

Developed and delivered several technical and soft skills courses employing ADDIE best practices.

Successfully researched and implemented new LMS, providing customized training for more than 110 employees.

On-boarded 50+ new employees on technology (i.e. Salesforce) and soft skills using a blended training approach.

Selected achievements:

Developed curriculum, end-user guide and delivered training to 100+ SaskTel field reps on the use of Click software products.

>> PWC CANADA – Montreal (Contract)

Senior Training Specialist

March 2012 – October 2012

Trained and on-boarded 100+ new members on HR processes and technology using a blended training approach.

>> DELOITTE – Montreal (Contract)

Senior Analyst, Change, Learning and Communications

2011 – 2012

Using a blended training approach, trained 100+ new members on desktop tools, Siebel CRM and ITIL practices.

>> CODE 6 – Montreal (Contract)

Course Developer at Aveos

2011

>> TECHSOLCOM IT GROUP – Montreal (Contract)

Senior Siebel CRM Consultant at Nter Technologies

2010 – 2011

>> FUSEPOINT MANAGED SERVICES (Montreal)

Client Experience Consultant

2008 – 2010

Selected achievements:

Identified internal system DB error, resulting in reduction of several clients’ backup overage charges by 20%.

>> ORACLE UNIVERSITY CANADA (Montreal)

Senior Instructor – Siebel CRM and UPK Training

2006 –2008

>> CGI GMA – Montreal (Contract)

Senior Consultant – Change Management and Training Specialist

2006

>> CGI CSB Montreal

Senior Consultant – Training lead

1999 – 2005

>> CLEARNET COMMUNICATIONS

Team Leader – Client Care

1996 – 1999

ACADEMIC EDUCATION/ PROFESSIONAL TRAINING

CONCORDIA UNIVERSITY

Certificate: 'Software Development for the World Wide Web'

2000 – 2004

Bachelor of Commerce studies (Major: Marketing)

1989 – 1992

SELF-PACED

Salesforce Administrator Certification

February 2016 (anticipated)

GLOBAL KNOWLEDGE

Communication and Negotiation Skills

2009

ORACLE UNIVERSITY

Oracle Siebel CRM

2007

PINNACLE PERFORMANCE COMPANY

‘Advanced Instructor Techniques’

2007

LANGEVIN LEARNING SERVICES

'Instructional Design for New Designers'

1997

CERTIFICATIONS AND DESIGNATIONS

ProSci Change Management Certification

2013

Designated - Oracle Certified Instructor – Siebel 8.0

2007

Designated - Oracle UPK Instructor

2007

ITIL 'Service Management Essentials'

1999

SKILLS

DESKTOP APPLICATIONS: SharePoint, MS Office, Windows, Project, Visio, Remedy Help Desk, Adobe Photoshop.

CRM/ERP APPLICATIONS: Salesforce.com, MS Dynamics, Siebel 8.0, Oracle CRM On-Demand, SAP, ClickSoftware.

E-LEARNING: Articulate Studio/Storyline, Adobe Captivate, Lectora, Oracle UPK, uPerform, SCORM, AICC standards

VIRTUAL MEETING/CLASSROOM: WebEx, MS Live Meeting, MS Lync, GoToMeeting, Join.Me.

DEVELOPMENT: HTML, CSS, JavaScript (working knowledge),.NET (working knowledge), VBA

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