Customer Service Support

RICHARD PAYNE JR.

** ******* *** **. ****** EGG HARBOR, NJ 08087

Phone: 908-***-**** *-*****@*******.*** Contract & Consulting

Employment Objectives: Desktop / Client Support Analyst

With extensive and diverse experience in IT Field emphasizing on:

Project Management with inter-department problem solving teamwork and interpersonal skills, Client & Vendor Communication practices committed to excellent service and customer satisfaction. Microsoft Desktop Support experience with specialties in areas of PC Support & Network Administration: Hardware / Software configuration

Software: MS Office, Norton, Trend Micro, Avg, Adobe, Outlook, Dreamweaver, Quick Books Pro, Red Hat and Turbo Linux, Active Directory, Windows USMT, Cosmic migration suite

Operating Systems: Windows 3.11, 95, ME, 98, NT, 2000, Vista, 7, 8, Server, VMware, Diebold Agilis, Mayfair, Symantic Ghost

Experience includes:

IT Help Desk Support

Customer Service

Project Management

Medical procedures

ATM Repair (Diebold) Hardware & Software

Antivirus / Spyware

TCP/IP Support

D.O.E. Security

Image installation

Critical Update

Research New Technologies

Professional History:

ATM Support Service Technician - Resolve Issues and service calls for end user

2014- Partners In IT /Diebold, NY

Desktop Support Technician - Diagnose and resolve desktop migration issues for end users

2014- Teksystems / Exelon, Forked River

Computer Technician –Update hardware and software configurations with compatible upgrades

2013-2014 BLM Technologies, Plymouth, MN

Manufacturing Operation Engineer – Reconfigure to new location medical computer laboratory

2012-2013 LifeCell Corporation, Branchburg, NJ

Technical Consultant – Oversaw sales and support for system and devices

2009-2012 R. Payne Productions, Woodbridge, NJ

Supervisor / Foreman – Computer operation of print loader GMA SLS3000 insert machine, for production of newspaper copy for state of New Jersey

2002-2008 Star Ledger Newspaper, Newark, NJ

Office Manager – Manage client accounts, vendor relations and customer satisfaction

Support Team Coordinator – Direct technicians and support team to maintain SLA contracts

1995-2001 Hard Rock Software, Elizabeth, NJ

Summary of Skillset

Comptia A+ certification, Net+ experience, MCP experience

Department of Energy Security Level

ATM and Teller Banking machines, Image systems and Datacard Thermal tag printing

Medical and Biological Lab experience

Education

Arthur McNeil Institute, Rahway, NJ Micro-Generation, Raritan, NJ

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