Sales Management
Resume:
OME JAMAL
******@******.***
Toronto, Ontario.
M1W 4A1
Career Summary
Unique, accomplished, respected and successful business Owner with many years of experience in Senior Management field of a fast paced growing retail chain in Canada. Focused on client relationships, creative sales and marketing strategies, and providing exceptional services to the community. Proven leadership and change management expertise with a deep understanding of financial levels and operational competencies required to successfully deliver profitable results.
Core Competencies
Human Resources
Customer Needs Assessment
Strategic Business Planning
Visionary Leadership
Margin Improvement
P&L Optimization
Team Building and Leadership
Staff development and Productivity
Coaching and Mentoring
Lean Thinking
Quality Improvement & Quality Care Focus
Budgeting and Cost control
Community Partnerships
Sales Team Building & Leadership
Entrepreneur’s passion and skills
Governance
Education
University of Toronto, Bachelor of Science in Pharmacy, 1993
Senior Management/Lead Program via SDM
Certificate of Distinction, Board Leadership in Risk Governance
Advanced Certificate in Board Governance
Leadership Certificate for Health Care Board and Committee Chairs
Community Engagement (OHA certificate)
Injection Certification (Ontario Pharmacists’ Association)
Professional Experience
Board Director 2013-Present
Rouge Valley Health System, Scarborough and Durham sites
Chair, Community Advisory Group 2014-Present
Rouge Valley Health System, Scarborough and Durham sites
Community Advisory Group (CAG) supports the hospital’s approach to quality improvement and risk management at the strategic and operational level. CAG helps to ensure that the hospital obtains views/input from a cross section of community members, and extends the hospital’s communication network into the community.
CAG provides advice to the Board of Directors to help the hospital better understand and respond to the needs of the community and improve quality care.
Member-Quality and Risk Committee 2013-Present
Rouge Valley Health System, Scarborough and Durham sites
Franchise Owner/Operator, 1999-2015
Shoppers Drug Mart (Two locations Central East and Mississauga/Etobicoke-1999-2004)
- Accountable for all aspects of practice, including professional services, sustainable
growth and retail sales.
- Reviewed and analyzed annual business plans to set goals for department Managers.
- Reviewed Profit and Loss reports to identify opportunities to maximize bottom line
profitability
- Implemented marketing programs pertaining to Pharmacy, Front store and cosmetics
- Good knowledge of Planogram implementation
- Demonstrated a constant growth in business securing bottom line at all times.
- Experience in major expansion with opening of large format store with AA+ Beauty
Boutique.
- Experience with major vendor accounts and prestige accounts such as Chanel,
Guerlain, Estee Lauder, Lancome, Vichy, J&J, etc.
- Deliver consistent growth in spite of increased competition within close proximity
- Deliver cost containment to maintain productivity and bottom line profitability.
- Managed, directed and engaged over 60 staff members including various department
Managers (Cosmetics, Pharmacy, Post office, Front store and accounting)
- Fully responsible for third party relations and standards pertaining to Retail
Operations.
- Key participant of various events organized by the community.
Pharmacy Manager, 1994-1998
Shoppers Drug Mart, Thornhill Square
-Managed staff in pharmacy and was responsible for implementing
standards as per college guidelines and corporate standards pertaining to
Pharmacy.
-Always ranked amongst top 5 in the district on a consistent basis in the areas of
Pharmacy business growth and customer satisfaction rate.
Key Accomplishments/ Additional Community Involvement
- Keenly involved in the community to build customer relations and promote services.
- Profiled in University of Toronto Alumni (spring 2010 edition) for contribution to
Community work.
- Recognized by the Community Newspaper (The Observer) for my contribution to
Community work.
- Community Participant representing Scarborough region for Kaizen process
- involved in community stakeholder partnership
- Article on End of Life Care (2014/2015)
- Have participated in various clinics, seminars, and group counseling sessions to build
Business and the Brand.
- Special participant at YWCA’s Women of Distinction Awards ceremony
- Vice Chair of Health Board for Settlement committee (AKHBO)
- Served as East sector Health representative, representing communities of Scarborough
and Durham region.
- Key participant of implementing Cardiovascular Disease Screening and Intervention
Initiative clinic program for South Asian community in Ontario through Faculty of
Medicine, University of Calgary.
- Was nominated Associate/owner of the year in 2011.
- Was nominated Pharmacist of the Year award in 1999
- Mentor/Preceptor for Future Franchisees, Pharmacy Interns, Students,
and Co-op Students.
- Associates’ (Franchisees’) Peers Representative for district of 38 stores for a term of
two years.
References
-Available upon request.
Contact this candidate