Customer Service Representative

Katrina Payne

**********@***.*** 754-***-****

A motivated, hardworking, detailed oriented professional seeks to apply experience and abilities to a full time positon with a growth-oriented company, offering opportunity for advancement and professional development

Customer Service Representative RELEVANT EXPERIENCE

Attracts potential customers by answering product and service questions; suggesting information about other products and services.

Opens customer accounts by recording account information.

Maintains customer records by updating account information.

Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Maintains financial accounts by processing customer adjustments.

Recommends potential products or services to management by collecting customer information and analyzing customer needs.

Prepares product or service reports by collecting and analyzing customer information.

Contributes to team effort by accomplishing related results as needed.

SKILLS

Proven customer support experience

Track record of over-achieving quota

Strong phone contact handling skills and active listening

Familiarity with Oracle, Microsoft Suites, Oracle, Legacy, and Accuterm

Customer orientation and ability to adapt/respond to different types of situations

Excellent communication and presentation skills

Ability to multi-task, priorities, and manage time effectively

WORK HISTORY

Office Depot Corporate Boca Raton 6-14 to 9-15

Future Metals Tamarac 1-13 to 6-14

Status Baby Moving Pompano Beach 6-12 to 1-13

Saia Motor Freight 1-7 to 11-11

Unaflex Pompano Beach 3-6 to 01 07

AAA Cooper Transportation 1-1 to 3-06

Education: Coconut Creek High School Diploma, Keiser University Bachelors of Arts, and Associates Paralegal Studies

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